"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"Customer service has been excellent and kept me up to date every step of the way. Hopefully the GE66 comes in November and I get my beautiful new laptop. "
"Customizing my Asus ROG Strix with the hardware I wanted was intuitive and reasonably priced. Following along with the order’s status online was easy to do."
"Overall, I got a very good machine with all the features I wanted for a price less than anywhere else. The customization options were great, and let me make the tweaks I felt improved the final product, and I really liked the case customization options.
I did have a few confusing moments. Apparently, I did not understand the 3% cash discount process/applicability, I assumed that if I paid for the machine outright (vs. financing) the cash discount would apply, but that's on me. Also, after I'd made all my customizations and put my final build in the shopping cart, the price was as expected, but when reviewing my selection, it did not display all the choices I'd made. During final checkout, however, every selection I'd made was properly reflected. These two items were minor in the overall experience, and while I would give them a heads up about such things, I would still recommend Xotic PC to my friends/family. "
"Building my laptop was a smooth experience and rush build made it happen in one day. My order got stuck in Mexican customs but the sales team was at the helm during this period helping to move things along. The laptop is awesome, has great performance, and the thermals are really amazing, this is the place every gamer must shop! "
"So far the purchase experience has been amazing. Looking forward to purchase a desktop in the future. "
"They were polite and honest"
"I can honestly say that I've never bought from a company with better customer service than Xotic. They've communicated with me every step of the way and been prompt with every response. They've earned a customer for life!"
"Had been looking for a quality laptop for my production suite, the laptop I chose is far better and lower price than the $2000 plus laptop from another vendor. Will update review after I get it and can use it!"
"Despite 10000s of options, website very clear and informative. I love the consistency in pricing. Great support and communication. I really feel like I am in good hands. One absolutely minor point that could be improved: when saving a configuration, saving them as 1, 2, 3,... is not helpful when looking at multiple options. We need names & a way of deleting them. Cheers!"
"Able to add modifications to a laptop and being able to have other financial options to allow for purchase. Easy and great customer service."
"They really know their computers and offer really nice machines with a good price range (1200 to 3000). I bought from them 20 years ago and I am buying from them again. Not many small computer resellers last 20+ years, that is a testament to their quality."
"Very good experience ...!"
"Was very east to see upgrades available for Purchase"
"Customizing my gaming laptop on Xotic's website was painless and easy."
"Great experience. I bought an MSI Raider and had a few things customized (hard drives, thermal upgrades). I am really happy with the communication, the quality of the work, the speed they finished the job. I will look here for my future purchases."