"Item was never shipped out. I’ve been waiting just about 5 weeks. Transaction was charged twice during that span. Don’t know what’s going on. "
"Always great value in this site, first time returning was super simple."
"I have order three times, first took some time, second one was quick and third has not been shipped after 10 days of ordering."
“Hi there,
I sincerely apologize for any inconvenience you may have experienced with your recent purchase. Upon careful review of your order, it has come to my attention that the item you purchased is explicitly stated on our website as having an estimated shipping time of "Usually Ships In 1 - 2 Weeks."
If you require a swifter delivery option, I would like to recommend choosing expedited shipping during the checkout process. This way, we can ensure a faster delivery of your order to meet your needs. Thank you.
Best Regards,
World of Watches”
"This company is Horrible."
“Hi there,
Kindly send an email to desk@worldofwatches.com, providing additional details about your order. This will enable us to offer you the appropriate assistance and support.”
"Ty W.O.W! My Soprano by Xerjoff is perfect, authentic and priced just right. Will order again. Shipping time good too :)"
"Lack of information on my order, I can’t track it, no online customer service. "
“Hi there,
We deeply regret any inconvenience you may have experienced regarding your recent purchase. After carefully reviewing your order, we have noticed that you opted for our standard UPS Ground shipping method. If you desire a quicker and more expedited delivery service, we recommend considering our Next Day Air option.
Furthermore, we couldn't find any records of your attempts to contact our customer service department within our system. Please accept our sincere apologies for any frustration this may have caused. If you have any further questions or require assistance, please do not hesitate to reach out to our customer service team. We are here to assist you in any way possible.
Best Regards,
World of Watches
”
"I called on Thursday to initiate a return and wad told that I would receive an RMA via email in an hour or so. The RMA never came. I called in the morning today to follow up and probably gave it a good 15 minutes waiting, but no one answere the the call. I tried again a bit later, but didn't wait as long - still no answer. "
“Hi there,
I am sorry for the issue you are having with your recent purchase. I noticed you have already spoken to one of our customer service representatives and sorted out the issue but if you have any further questions or require assistance, please do not hesitate to reach out to our customer service team. We are here to assist you in any way possible.
Once again, we apologize for any inconvenience you have encountered, and we appreciate your understanding.
Best Regards,
World of Watches”
"Great product at a great price. Very fast shipping! Totally impressed!"
“Hi there,
Thank you so much for taking the time to share your positive review! Please do not hesitate to check us out again. Happy Shopping!!
Best Regards,
World of Watches”
"Love everything about this site"
“Hi there,
Thank you so much for taking the time to share your positive review! We truly appreciate your kind words and are thrilled to hear that you had a great shopping experience with us. HAppy Shopping!!!
Best Regards,
World of Watches”
"On time delivery and outstanding service "
“Hi there,
Thank you, we are glad you had a great shopping experience with us. Do check us ut again. Happy Shopping!!
Best Regards,
World of Watches ”
"The Certina watch I ordered arrived more quickly than expected and is beautiful and sturdy. A great source for high quality Swiss watches."
“Hi there,
Glad to hear you had a great shopping experience with us. Check us out for more amazing deals. Happy Shopping!!
Best Regard,
World of Watches”
"I found the perfume at a much better price than other retailers. The perfume was authentic and beautifully packaged."
“Hi there,
We are happy to hear you had a great experience shopping with us. Do check us out again. Happy Shopping!!
Best Regards,
World of Watches”
"Purchased many watches from worldof watches.com. Great prices, super-fast shipping and all watches were brand new just as advertised. Highly recommended!"
“Hi ClearBear-5205,
We are thrilled to hear that you had a great shopping experience with us. Your satisfaction is our top priority. Happy Shopping!!
Best Regards,
World of Watches”
"Prompt shipping and good communication. Product arrived in great condition"
“Hi FairWasp-5589,
Thank you so much for taking the time to share your positive review! Your satisfaction is our top priority, and your feedback serves as a wonderful encouragement to our team. Happy Shopping!!
Best Regards,
World of Watches”
"no one from the company is getting back to me to get my shipping costs returned on to my credit card. I told them in several emails that if the money is not returned to my credit card, I will dispute the entire charges on my credit card. "
“Hi ImportantLobster-74570,
We deeply apologize for any inconvenience you may have encountered with your recent purchase. After carefully reviewing your order, we have identified an important detail: your order was placed late in the afternoon on Thursday, September 7th, which unfortunately falls outside our regular store operating hours. As a result, your order was processed on the following business day, which was Friday, September 8th. Subsequently, your order was shipped via Next Day Air service, scheduled for delivery on the following business day, which would be Monday.
According to the UPS tracking information, your package was successfully delivered on Monday, September 11th, at 10:14 A.M. We appreciate your patience and understanding in this matter and are here to assist you further if you have any additional questions or concerns.
”
A rep from WorldOfWatches.com, WorldofWatches, has responded:
“Hey there,
We do apologize for the delay. Regrettably, the item you ordered was not physically available at our warehouse. As indicated on our website, we anticipate that it would have taken approximately 1-2 weeks for the item to be dispatched to our warehouse and then go through our validation processes before we ship it out to you. Due to these additional steps your delivery was delayed.
We understand the inconvenience this may cause and deeply apologize for any frustration it might have caused. We do hope you give us another try. If you have any further questions or concerns, please do not hesitate to contact our customer support team.”