"Lame experience- I could have written an identical review as Nkarpins only I ordered my Honda generator on 11/28/14. It's now 1/9/15. I just called again and cancelled my order. I have called at least 3 times and each time it's the same thing, "We're expecting a shipment next week." They've been cordial on the phone, but this first time experience has soured me from doing any business with them in the future. I expected them to offer some kind of "make good" but no dice. Don't believe the "in stock" message on their website."

"I have placed order for Honda generator on December 20, 2014. On the website item status showed as "In stock" After not hearing from Wisesales about a week and no shippment notification I called to 800 number listed on the site to find out whats going on. I was told the item is backordered and as it is very popular and they expect shipment from the factory on January 5, 2015. Today is January 7, 2015. I had called again as I didnt hear anything and what do you know, they dont have generators in stock and expect shipment at the end of next week. Still as of today on the company website generator availability is "In stock". Very decieving practice. I am cancelling order with this company and if I dont receive cancellation notification from them, I am involving credit card company to get my money back."

"You could not pay me to buy or shop from this company. The worse customer service from and place I have ever bought from. Would not recommend this company to anyone!"

"I ordered a Honda Generator. There web site did not indicate that the generator was on back order. I called a couple of days later and canceled the order. The order was placed on November 16, 2014 and Canceled on November 20, 2014. They charged my card immediatly. I am still trying to get a refund. I have called repeatedly. I can not get them to take the charge off my card. Do not purchase anything from this company. They are not honest people and the customer service is the worst. Use Caution!!!!!!!!!!!!!!!!!!!!!!!!!!"

"Overall sale was good but once they have your money their customer service is very poor. I purchased one of their commercial snowblowers and first time I tried to use it, it was inoperable. The "customer service" team told me to contact my local dealer, they wanted no part in helping me out. My local dealer is not too helpful as I didn't purchase the blower from them so now I am stuck with an $1800 lawn ornament in a Buffalo Blizzard. This was my 3rd and final purchase from Wise Sales, BEWARE!!!!"

"WISE IS THE WORST! THEY LIE,LIE,LIE. DOROTHY CAFFERKEY(GENERAL MGR) SAID SHE WOULD LOOK INTO ISSUE OF BEING OVERCHARGED AND CALL ME BACK IN AN HOUR. FIVE HOURS LATER I CALLED HER, SHE DEFENDED THE OTHER EMPLOYEES LIES. THEY LOVE TO CHARGE YOUR CREDIT CARD... THEN THE PROBLEMS SURFACE. VERY UNPROFESSIONAL PEOPLE.
STAY AWAY FROM WISE PERIOD AS THIS COMPANY SHOULD BE REPORTED TO THE ATTORNEY GENERAL. THE ONLY REASON I GAVE ONE STAR IS YOU CAN'T LEAVE FEEDBACK IF YOU DON'T CHECK THE LOWEST RATING WHICH IS ONE STAR... THEY DESERVE A ZERO STAR RATING! WISE SHOULD BE CLOSED DOWN.
THEY OBVIOUSLY SPEND LOADS OF MONEY ON ADVERTISING... THEY SHOULD HAVE BACKED IT UP BY SPENDING MORE MONEY ON HONEST, CARING AND COMPETENT EMPLOYEES... OH, BUT THEY WOULD HAVE TO CARE ABOUT THERE CUSTOMERS TO DO THAT!
A TOTAL JOKE OF AN OPERATION!
MAKES YOU WONDER, WHO'S WRITING ALL THE POSITIVE REVIEWS!?

**** Better Business Rating of ''F''

http://www.bbb.org/chicago/business-reviews/lawn-mowers-sharpen-and-repair/wise-equipment-and-rentals-in-schaumburg-il-88266006
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"Delivery was quick. The blades are a slightly different shape from the original blades and also the picture that accompanied the item on Amazon. The Amazon pictured item looks just like the original blade. However, they fit perfectly and seem to get the job done. I have to assume that Honda for some reason decided to change the shape of replacements. Instead of a sort of hatchet shape on the ends of one of the blades the shape is more squared off. Doesn't seem to affect performance."

"I ordered a Toro TimeCutter 42in Mulch Recycler Kit - 79018...Great price...packed soundly, shipped and received very promptly. Highly recommend this seller!"

"i was very happy with everything. except on the powerstay generator connector i have to buy a special receptacle cord that they are the only company that sells this 50amp connector. its a extra $79.00 dollars. i think that cord should have been with the unit. now i have to get a hold of them and order this special cord. before i can use the generators in tandem. "

"They had the Weed Wackier I wanted. They were knowledgable. I needed it within two days as I was leaving the country. It arrived on time with no extra shipping charges. The lady was pleasant and I am delighted."

"Wise sales always delivers the best there is.....great Toro mower and delivered fast, fast, fast! It did not take me long to get it uncrated and up and running. Everything is perfect so far"

"The product was from Husqvarna so all was well with it. Communication with WiseSales was not all that great. I paid by check and they did tell me product would ship on 6/16 or 6/17. On the 16th I saw the order still on hold and called, they said would ship on 17th. On 17th order still on hold, called and they released and shipped. Then I was to have liftgate service. Fedex could not use a liftgate to my door because, the pallet was to big for their liftgate and the pallet jacks would not go under it. Fedex finally got it to me by loading on a tilt bed trailer and sliding it off. I called Wise about the Fedex problem and they said they would call me back an never did. I don't know when the order would have been released from them if I had not of called back on the 17th. They never once apologized or called me concerning any of the problems. This was my 2nd time to do business with Wise but I may not do business with them again unless the price is great."

"I was very satisfied with the speedy service I received."

"Received everything I ordered in a short time and in excellent condition. Love that free shipping."

"Ordered a $999.00 pressure washer a week ago today. Order was acknowledged promptly. Received notification the next morning that it should ship within 48 hours and I would receive emailed shipment notice and tracking info. at that time.

Here it is 7 days later. No email notice - and I still don't know if it has shipped...much less when to expect it to arrive. I have submitted 3 email inquiries over the past three days and so far have heard nothing. Tomorrow I will make a phone call and see if I can determine the status of my order.

Given my positive experiences with Amazon and other online vendors I am truly disappointed that wisesales.com has been such a disappointment. It will certainly give me reason to pause before I order from them again.

I remain hopeful that my item is enroute and somehow the email notice was missed.

Sincerely,
John
Rural Hall, NC




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