"I went to make an online purchase on the Williams Sonoma website. I have never in my life seen such a dishonest website. When I checked out, I was shown the amount of my purchase. However, I was not shown the shipping charge (which was 60 percent of the cost of my merchandise) or the tax until the order was completed and paid for. In other words, you will have no idea whatsoever what you total charge will be until after you pay for your order. To me, this looks like intentional fraud.

It is my individual, personal, subjective opinion, belief, and interpretation that I was ripped off by this company.  Therefore, it is my individual, personal, subjective opinion, belief, and interpretation that the company is incompetent, dishonest, and/or unethical.  The foregoing review solely provides my individual, personal, subjective opinions, beliefs, and interpretations. Any individuals who may view this review, or any part thereof, should examine the facts and issues for themselves and form their own individual, subjective, personal opinions, beliefs, and interpretations."

"I placed an order with with Sonoma only because they had a huge Bunny rabbit for Easter. Order placed March 8. Was notified it was delayed and would be delivered between March 31 and April 4. On April 4, it had not been delivered. I called because the trace I had only showed "ordered". Customer service said it was "shipped", they would put a trace on it, and someone would call me in 24 hours with an update. NOPE!!! Called today, and was told it was now delayed to 4/28!!! What good is a HUGE EASTER BUNNY weeks after Easter????? I was given a hard time about them refunding the money and cancelling the order!!!! OMG NEVER ORDERING FROM THEM AGAI N FOR ANTHING!!!!! Save yourself the trouble!!!!!!

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"Bought 3 pizzas online asked to ship to Texas but they sent them to Colorado."

"Long story short, I would never recommend anyone who's getting married ask for anything from this company, nor would I ever purchase an item from this store again. We received this item as a gift for our wedding registry. We received duplicates and tried to return this item and Williams Sonoma provided the worst customer service experience I've encountered. They 1st told me that they never received the return, then once they realized they did, they refunded the money to the wrong person, even after I confirmed my personal info with them. I days on the phone with them over the course of months, and it only took them 3 months to realize that they screwed up. If being misled is your thing, this is the store for you."

"I ordered a gift from a wedding registry. When I clicked on the item I wanted to purchase, the link took me directly to Pottery Barn where I made my purchase. I then was directed back to the wedding registry website where I indicated that the item was purchased. In their infinite wisdom, Pottery Barn shipped the item to me (I live three states away from the registrant), and when I called them and told them it was delivered to the incorrect address, they wouldn't correct the problem. Instead, I was told that since I ordered it from their site, it was my problem, not theirs. I have no way to transport the LARGE and expensive item so I'm forced to return it...and at MY expense. Since when do the registry sites and the retailers not work together? I thought the idea was to make shopping easier and more convenient. The person I spoke with was as nice as she could be, it's not her fault, it's really a shame that the service people are at the mercy of corporate. I will not EVER purchase anything from a registry from any of the Williams/Sonoma brand of stores. I'd much rather, as we all should, shop LOCAL."

"I purchased a product from them in February. 120+ days later, I am still waiting for my order. The customer service kept making excuses and empty promises. Basically, they refuse a refund for an order they fail to deliver. Don’t buy from William Sonoma."

"Spoke with a W.S. customer service rep on 12/2/2020 prior to ordering an All-Clad waffle iron and was assured it would be at it's destination by Christmas. One week later I received an email saying it would arrive 12/29/2020. I figured since it was Christmas time in addition to covid problems the new date was understandable. It was a daily routine of mine to check the shipping status. Always the same "Not Shipped". A few days prior to the 29th I called W.S. customer service realizing it would not arrive. The service rep had no answer and said she would "give All-Clad a "nudge" to get a shipping date. A couple of days later I received an email saying it would arrive by Jan 6th. Same scenario as above. Never made it by the 6th. Called again and was told by customer service that All-Clad never acknowledged any W.S. inquiries which they were supposed to do within 10 days. I cancelled the order around the 10th of January. I received an email from W.S. saying the new delivery date would be Jan 29th. I again called W.S. and was told the order was cancelled but not acknowledged again by All-Clad. All-Clad would be shipping direct to the me. W.S. again cancelled the order. W.S. charged my credit card and the waffle iron was delivered on Jan. 29th. It was returned but W.S. would not refund what they said was the shipping cost. I went out to the All-Clad website and saw I qualified for 'free shipping'. W.S. added a shipping charge to my order when there wasn't one. W.S. refused to refund me the shipping amount. That is fraud and dishonest. The waffle iron was returned because I had found the exact same model at Crater & Barrel, ordered it around Jan 19th and it was delivered 5 days later without a shipping charge. If W.S. chooses to investigate the multitude of problems they can contact me and I will provide an order # but chances of that are slim to none. I will never do business with Williams Sonoma again nor will I ever purchase an All-Clad (made in China) appliance."

"Don't do it. Just say no. After two delays, I smelt Made In China coming. Welp, 4 March 2021 that walk like a duck was truth. The order was placed 9 January 2021. Horrible customer service when inquiry why such delays via Twitter and FB. Website never indicated backordered. You learn that after checkout. Spend your money else where. Avoid Made In China nothingness. Made In China is not special. It's cheap labor and cheap material. I purchased with a gift certificate, and I've told the party who gave me the gift cards that I shredded the others. What a waste of money."

"I was given a gift certificate so I ordered two items on-line. First I got an email 10 days after my order saying the order could not be processed until I called them. The information in the email was not clear as to why it hadn’t gone through. Then I found out one ite was shipped, the other hadn’t been. I had difficulty navigating the website in order to track my orders. Customer communication is not clear at all. I finally god both items, but it took a long time. "

"Ordered Copper Clad cookware that was listed as “in stock.” Delivery was estimated for
2 weeks. In 2 weeks I checked my account and found my product was now on back order and would be delivered in 2 weeks. Sent customer service An email Which they said would have a reply in 72 hrs. No reply. Checked again in 2 weeks only to find my order had been pushed back 2 more weeks. I sent another email to customer service which said would reply in 72 hrs. No reply. After 7 weeks I received a shipment from W&S. I ordered a 10 pc Copper Clad cook set valued at $1400.00. What I received was 2 saucepan set valued at 140.00. I called customer service and a very nice lady helped me get this straightened out. I think. Supposedly the correct product will be shipped to me to arrive in.....wait for it.....2 weeks. "

"I wish I could give negative stars for this company.

I ordered a paring knife on 06/29. It said that I should be receive the item in around a week. A week later, I didn't get the item although the order tracking page said the order was on its way to UPS. Another week passed but the tracking page said the same. I called the customer service and was told that they would take care of it and I should be able to get my order in a week. A week passed but I still didn't get the order and the tracking page still said "Order on the way to UPS". I called again, this time I experienced the worst customer service I've ever had. The lady first said that I should contact UPS and showed no sorry for my experience. I was really angry by her unprofessional behavior and attitude. She then said "do you want to cancel the order? I can do that and that's the only thing I can do" and she told me that I wasn't charged which is not true. What a terrible customer service agent!

I could have cancelled the order at the time but I was so angry that I didn't do that. Another two weeks later, I found the tracking page still said the same thing, so I wrote an email to cancel the order.

This company sells stuff at high price but offer the worst customer service I've ever experienced. You might have good experience with them but once something goes south you'll understand what I mean.

Avoid this company at all cost."

"I had an excellent interaction with Lisa in customer service. Answered all my questions and my bathroom now looks wonderful."

"ordered beach towels for a gift for arrival no later than Dec. 13th. Today Dec. 12th the order is still in the warehouse in California. No idea of when or how is going to be shipped ??
we requested than to change shipping address so that the donee could receive the gift on time. This is not possible ?? we have to reship at our expenses or return the order and place a new one and by that time it'll be too late. No help whatsoever "

"I will absolutely never shop at Williams Sonoma ever again, and neither should you, if you value being treated how a decades-long paying customer deserves to be treated.

I received a house warming gift of a dining room table, that was absolutely falsely represented on the website. Unfortunately I was not at home the day it was delivered so I was unable to refuse the delivery, which I would have, given its state. The table looks like it was made of linoleum or plastic, and not wood as the website suggested. Further, the website also falsely represented the table as a wood color when it was in fact grey--completely different.

All this would have been acceptable had a return been an option on a gift I did not choose, but clearly I am here writing this review, so that was not the case. I spent 3 hours on the phone with 3 different customer service representatives today who did not represent customer service in any sense of the word.

The first representative refused to return the order, explaining it was a final sale item. I explained I would gladly accept store credit, given it was a gift, and she plainly refused. I asked politely to speak with someone in her management since I understand she didn't come up with this policy, and she put me on hold..FOR 40 MINUTES and then hung up. I called a second time.

The second service representative, Jessica, spent the majority of our phone call arguing with me about the company's policies. I explained to her that I was not there to argue with her company's policies, but to reach a reasonable compromise, given that, after all, this was a gift that I had not selected for myself. She repeatedly drilled the same lines she had already said to me in an increasingly hostile voice and refused to connect me to a manager. I explained that the table was a gift and the table was not my choice. She refused to believe me, indicating that there was no proof since the table wasn't on a gift registry. (Who creates a registry for a new house?) I explained that you could see the billing name and address was clearly different from the mailing name and address, proving it was a gift, and that I had the receipt if she couldn't see that in the Williams Sonoma database. Finally, after explaining for what felt like the 3rd time that I was not here to argue with Williams Sonoma, but in fact to continue using their products, she "connected me to her management" which then resulted in a dead line again. I then called a third time.

I begged the third representative not to hang up on me and to please put me through to her management so I didn't have to explain for a third time the same situation that Williams Sonoma customer service representatives are clearly not authorized to handle. Naturally, she refused and insisted I relay her story. I explained I had already been put through this twice and would rather not waste another hour. She instead pointed out I'd already wasted 5 minutes of her life, and I better get talking because she wouldn't put me through to her manager until I relayed the circumstances to her. (Try 2 hours of my own life, but that's clearly not of concern at Williams Sonoma.) Finally after relaying the circumstances to her, she told me in fact her manager wasn't even in the office on a Sunday, and wouldn't be back until Tuesday. She said she'd "submit it in the system." Wish she had told me this beforehand and I would have asked to be circuited to a representative whose manager was actually in the office, but my time's not valuable to Williams Sonoma so I really shouldn't be surprised at this point. As I expected, she had the same answer as the previous two representatives--that she was not authorized to return the table which was gifted to me. She did agree to return the six chairs gifted to me, but said I would have to call the scheduling services myself to organize it...cherry on top of great customer service. (Why wouldn't they call the customer instead of forcing the customer through ridiculous wait-times and unhelpful representatives, yet again?)

Overall, I am incredibly disappointed, given my history with Williams Sonoma. I used them as my wedding registry 5 years ago and have spent years as a loyal customer, overall spending tens of thousand of dollars there, and they were unwilling to compromise on just a couple thousand of that (which they wouldn't have lost anyway in an exchange or store credit). It's terrible to argue with a place I've put so much faith in my entire life. I would have loved to continue the tradition with our new home, but needless to say, I will never be able to move forward with them again. Especially with Williams Sonoma Home. Given that they have few to no physical locations, you would think their business model relies on ensuring a positive customer service experience from their online customers--presumably their primary source of revenue--and therefore that they would value them more, but I assure you this is not the case.
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"Friends of mine purchased a Nespresso coffee maker for my birthday; a very nice present but not the specific model I wanted. I received the present several days before I went on a month-long hike of the John Muir trail. As expected, when I returned, we could not find either the gift receipt or purchase receipt. Normally this isn’t an issue as retailers will typically allow you to exchange the unopened box (with their tags on it) and some additional monies to purchase the higher end model you wanted. But William & Sonoma is not your typical retailer; there policy is that no receipt or order number, no exchange. So, I’m stuck selling my unopened box on eBay. You may want to consider purchasing you next gift at Sur La Table, so your gift recipient doesn’t endure my frustrations."