"I, along with what looks like the rest of wicked laser customer base, am completely displeased with the way they have run there business thus far. Like everyone else was immediately charged for the laser, have waited well over a month and have not recived any type of shipping conformation. I have tried several times to contact wicked lasers and have been unsuccessful. I am frustrated to say the least and would like everyone to know that wicked lasers like to waste alot of people's time.
Update:
After posting this review I was contacted by wicked lasers and worked out an compensation for my time waiting. After getting in contact with the right employee at wicked lasers I can say that I am very satisfied with the customer service and the quality of the lasers coming from wicked lasers. Thanks again Jim much appreciate. : )"
"Bought 2 lasers on my birthday 9/9/11 as a gift to myself. payment went through fine that day. I have called now 6 times if not way more then that, only to get the run around. First rep said it takes a week to process due to the items coming from China.(thats fine I waited) Called back was told they were out of stock. Called again told me they had shipped 1 of my lasers but were not able to give me the tracking number and they had to contact shipping to have them send me a tracking number. called again the next day and was told they were out of stock but to call the next day. Called again and waited on hold for over an hour ( I had to keep calling back even though it is normal business hours) This is not how people do business in the real world. I work for a bank and have recorded all of the conversations as I told the reps. This will be taken to the proper channels and not just fraud to the bank but further than that. I really bought these to test them and if I liked them I was going to buy a bunch for friends as gifts."
"I'm very nervous about the negative posts here about shipping times. I just emailed customer service asking for a tracking number or a confirmation that the laser shipped. The inventory showed 24 in stock. I ordered 1 arctic. I'll keep you guys posted on time to receipt from order date.
Well, it took a few months, but well worth the wait. As the reviews here indicate, Jim is excellent. I've had plenty of field time now with the laser too, and its awesome. Keep in mind when you order it, be patient. Call to see if they are in stock. Its an excellent product."
"I have been a long time fan and customer of Wicked lasers. With the success and worldwide attention of the Arctic laser, they hit a road bump when demand far outstripped supply leading to huge waiting times and sub par products. However, they have recently proven to me that they are back on track with a new ordering system that will not allow orders if there are none in stock. My most recent Wicked Laser... an E3 Green was beyond my expectations. It is a very stable laser with a great beam spec... all in an attractive host. With the Krypton coming soon, I have high hopes for the future, and urge you to give them a try, or another try. "
"I have been a customer for 3 years now. I have an E2, E3, and S3 Arctic. The quality of the lasers are awesome. I had a malfunction with my S3, but Jim in Customer Service promptly issued an RMA and I had my new S3 a few weeks later. In this day of overnight shipping and instant communications, one tends to get angry or lose confidence if their communications and orders are not instantly attended to. Wicked Lasers does everything else so well, that with them, the slogan "good things come to those who wait" is very true. Have patience and you will be a Wicked Lasers product enthusiast! Remember to always excercise safety and common sense when operating your lasers, especially wicked ones like the S3 and E3 300 models! A fan for life... Robert"
"Ordered my torch and even though it took a little bit to get here, I did get it. Smooth transaction and great customer service. They even had to send it 2 times since my mail carrier messed up one of the times it was shipped. Great communication from their team and I am super happy with my product. Will definately buy again."
"I could not have asked for better service!!! Both orders were completed on time as promised."
"Placed my order in november 2010.
Money was immediately collected, but I received no track and trace number.
From that moment a looooooooong email communication took place.
Although it all went very laborious, I still got answers. Every time from another ‘person’ so it all went nowhere.
I hoped to receive the lasers I ordered (an S3 and E3) before the end of year, but that passed…
After 3 months went by and no lasers were received I concluded I was ripped and told them I would notify the officials.
I guess it was no coincidence that I received my lasers shortly after in march 2011.
The lasers were VERY IMPRESSIVE! I hope my eyes will last the rest of my life because I couldn’t stop looking at the amazing beam.
Unfortunately my E3 laser broke down after a few weeks (just used a few times).
The status light was lit, bus no beam exited the laser
So again my disappointment was big.
I contacted Wicked Laser trough by creating a support ticked.
That’s when I came in contact with Jim.
And I have to be honest, but he is the only one who has actually really helped.
From that moment I only corresponded with him. Not every time someone else who didn’t know what’s going on, just Jim. And it was a real conversation, in which I mean that he actually answered my questions.
Shortly after I received an RMA request form, I sent my broken laser back and a few weeks later ( I almost started to think I never see my laser again) I received the new laser.
It looks like an upgrade, but I can’t really tell. It say’s "
"I have to say after reading negative reviews, our company felt it quite risky to purchase from Wicked Lasers, but we proceeded. Yes, there is always a risk when shipping these type of items through customs, but Wicked Lasers seems to know what they are doing now because we received our very large order of lasers within 3 weeks. Jim K in customer service has been continually responsive and helpful. It certainly seems that Wicked Lasers is making a huge effort to overcome their growing pains and deliver quality customer service. We are purchasing more lasers and look forward to continuing our relationship with the company. Thank you again to Jim K and the support team for your help in ensuring our customer's satisfaction. ~Kara"
"ordered the torch a month ago and still haven't received any shipping information. no reply to emails, toll-free number forwarded to voice mail. will report fraud to bank if I do not received my product for another week.
do not buy from wicked laser.
Received my product soon after I wrote the review above. Product quality is great and working well. "
"Same problem as everyone else. Ordered on Dec. 16th, was promised that the lasers would start shipping after Feb 8th due to Chinese New Year.
Since that time I have gotten no responses. It's now early April, and I'm going through my CC company for a refund.
Extremely dissatisfied. I read that the actual lasers are of a high quality, but I would never buy directly from them. Only through a local reseller who ships from within the country.
UPDATE 7/23/11: They offered me a free laser to take down this review."
"bought a "Torch" in Nov of 2010, now March, no product delivered yet charged in full for such. Getting a hold of a human at Wicked Lasers is difficult but of recent they have been very prompt in getting back to me. Product delivered soon after this writing, product works GREAT! they sent me a couple of extra batteries also free, this product is AS ADVERTISED and IS SEVERELY BRIGHT, battery life is short, as stated about 15 minutes and flashlight does get hot if used continously, but overall a great product! By far the brightest handheld flashlight on the planet and GREAT area coverage also, not just a focused beam."
"Okay so i got my Laser in Today!!! YAY!!"
"Customs will seize the laser before you get it.. trust me .. they got the one my brother ordered and sent a nice note in its place..
"
"I ordered a laser on August 2nd, here it is Jan 20, still nothing. No order number, no shipping confirmation, no answers, no nothing. My card was immediately charged, their website is full of lies when it tells you they won't charge until shipped. Can't get through to Customer Service, a misnomer if there ever was one. I have Live Chatted and emailed dozens of times with no response. This company is THE WORST, EVER!
UPDATE!! After a short delay of 193 DAYS, I finally received my laser. Still the worst company I have ever dealt with. How many companies charge your card immediately, then wait over six months to ship?
Still yet another update!!
My laser worked fine for about three seconds. When I put it in it's case, the on/off button fell off. Apparently it was supposed to be glued or attached to something inside but wasn't. So far, it's been two weeks since I contacted them, but as usual, no response other than to say they got my message. I WILL NOT send them my laser until a replacement arrives!!!
I seriously doubt that they will ever get in touch with me, and if they do, I'm sure they'll weasel out of replacing it. After all my order date was in August, so I'll bet my warranty ran out before I ever even got the product.
AVOID THIS COMPANY AT ALL COSTS!!!
Honest to God, I've never heard of customer service so absolutely horrendous!!!
YET ANOTHER UPDATE!
After my laser arrived with a defective switch, I was in email communication with Jim at WL. We discussed my suggestions to fix the switch problem. And since I think I can repair the switch (the laser works beautifully other than that) they have chosen to give me a full refund. So, after a long delay from order date, I do have a working laser that is better than the one I originally ordered, as well as the extra they sent me, which included a tripod and ring holder.
I really think they just got in over their heads with the sudden success of their products, and the delays were not intentional or evil, just long and unwanted by both parties. Therefore I am upgrading my rating."