"Ordered denember 12 2014. Its now 5/7/15. They charged me and told me it shipped in march. Never did. Asked for product or refund and was ignored. I want my 340 bucks back."

"I placed my order on December 1st, it is now April 26th and nothing. Twenty something emails back and forth, not one real answer. Had a tracking number that magically appeared in late January, a day after I sent an aggressive email. Usps never actually received the package the company just created the shipping label. After months it was still no good. Eventually they said it had been "rejected by customs", even though I ordered the torch which doesn't even have a laser. They have supposedly resent it, but it's been over 20 days and still no new tracking number. This company is a joke, and any good reviews are a joke as well.
*UPDATE* I received an email at midnight on 2/26 saying that customs had "seized" my package, and they weren't going to try and resend it. So after more than 5 months of waiting they are refunding my money whether I want it or not. And yes, they took my money immediately without shipment."

"Ordered 2 lasers in early December... after being told they would ship in a couple weeks I started asking questions... I was told it would be a couple more weeks... after a couple more weeks, still nothing... I gave up... they never took the money from my account anyway... then 4 weeks ago i get an email saying they shipped... I check my account and the money has been taken... I start getting excited to get my lasers! The email said to expect a tracking number in 2 - 3 weeks... it never came. today, I see the money has been refunded... no notice or explanation whatsoever from the company... over 5 months of waiting and they can't be bothered to even let me know they can't fulfill my order."

"The more you dig on 'Wicked Lasers' the dirtier your hands will get and eventually the mud could engulf your whole body. There was a 'supposed' company ownership change before the years end in 2014 and then an abrupt announcement about orders placed for shipment within the U.S. after 12/31/14 would not be honored. Marketing scheme??? You bet, and it worked.....for them! They pulled in T-H-O-U-S-E-N-D-S of dollars PER DAY! For numb nut folks (like me!) to place a 'quick years end order' before the deadline. Here we are some 5 months later and a credit card bill to boot and? ......Nothing, Zip, Zero.
This is a S-H-A-M and my suggestion is to Cancel, Refute, Refund, and Dispute your credit card charges and PULL OUT of the sale, period.

This is a classic 'Scam'. "

"I ordered my Inferno back in November of 2014, and it still has not arrived. I've been getting pulled around (like many others) in countless emails and have been told over and over that it's on its way. And from what I've seen in numerous reviews from others is that it is most definitely not "on its way". It really bothers me that a company would actually treat their customers like that. And I can only assume they wont be doing business much longer, especially if they maintain their business ethics and practices at that level. Thanks for nothing WL, it's a good thing I've got the Washington State office of the Attorney General to help out in these situations and get my money back! "

"Worst ever. Still waiting and waiting and waiting and waiting"

"In today's fast paced world... it is suprising I ordered November 29th 2014, last year. March 13, 2013 and still have not recieved any product. Seems that my issues are not outside of the norm with this company based on the plethora of similar complaints. I can't wait to recieve my laser, although I think the pony express had faster delivery times. .. "

"I ordered mine in March of last year and Luke keeps telling me it's being processed I think what they did was get 40% off so everyone buys one and they will file bankruptcy"

"Well, I'm in the same boat is everyone else here. Order my laser for my son on 12/2/2014 and here we sit on 2/24/2015. I do get quick responses from a person named Sarah and a guy named Lou - same stuff, its being processed, should be there soon, blah, blah, blah. Has anyone contacted their credit card company this late in the order process and received compensation? Well today 3/23/15 I made a dispute with my credit card company. They will contact Wicked Lasers for an explanation - if they can't verify the shipment is being delivered I will be refunded."

"I ordered 3 months ago now and I haven't heard from them in quite a while. I've sent several emails to them with no reply. The last several emails they sent to me were lies: first they said there would be a delay of a few weeks (lie); then they said my order had shipped nearly 6 weeks ago (lie); then they said it didn't ship (truth); then they said it shipped again and they would send a tracking number by Feb 3rd (lie). All I know for certain is that they got my order wrong and it hasn't come. They have been around long enough to do a good job but they don't. I agree with the other commenter who said that they should say up front that it will take 3 months, or whatever it takes, but instead they lie and stall. I don't know if they have decided to steal our money or what. My last email said that they should respond to me or I would contact my credit card company for a refund. They didn't reply. They are HORRIBLE and I will NEVER order from them again. These guys are simply the WORST!"

"Well over 2 months later and I still do not have my order. Even after paying $15.00 for "Expedited Shipping". DO NOT buy from this company it you are even remotely in any type of hurry in receiving what you ordered!"

"Awful.

It's February 15th 2015. I ordered the laser November 28th 2014 for my father as a gift. I was told 1-3 weeks shipping. Two weeks later, I was told there was a "delay" so it would take 3-5 weeks. Still nothing. Their customer support only spouts how there's delays due to massive orders. The tracking number they gave doesn't even work (IE It's fake)

This company makes 10million~ a year. They could easily afford proper support and shipping information.

I don't even have the laser yet to write a review about. Soon I will be taking up a ticket with my credit card regarding the payment so I can get my money back.

I've had better support, information etc from cheap Chinese companies who know little English."

"Terrible company I ordered a laser on Nov. 22nd 2014 and have recieved diddly squat. They sent an email saying it would take 2-3 additional weeks to recieve my order. It has been 12 weeks now and im still at sqaure one. They expect us to believe their emails aboUT delays from the shipping companys and the busy holiday season. Its all a crock. Criminals on the internet at its finest."

"This company is a fraud. It is posting great reviews on different websites, trying to compensate the ever increasing amount of complaints from customers. I ordered my laser on November 22nd, 2014, and paid for expedited shipping. Three weeks later, I called the company to get an update. They said that there is no such thing as expedited shipping, and that they are in the process of updating their website to reflect that the shipping is standard. A couple of days later, on December 15th 2014, I received notification that the laser had been shipped, but no tracking number was provided. I waited until the first week of January and called the company. When I finally managed to come across an employee, which is, by the way, a real challenge, I was told that the laser is in customs. Same answer a week later. On February 5th, I received another email claiming that the item has shipped, and that it will take up to 5 weeks to be delivered. I tried to contact Wicked Lasers ever since, without any luck. They have an answering machine on at all times, that is designed for after hours calls, and they never return my calls, no matter how many messages I left. A tracking number finally appeared on the website, relevant to my order, but when I checked it it had expired. Apparently, the company scheduled shipping (and therefore got the tracking number) but never went ahead with shipping the item. For those who don't know, lasers are being brought from China, but they are not sent to customers. They are being sent to a warehouse(?) in the United States, in New York, and then sent to the customers, at which time a tracking number is allegedly provided.
Lately, the company's website states about my laser: We are not accepting orders for this product by residents of the US, AU, CH or NZ"

"Wicked Lasers is really awesome at giving you the runaround, but that's about all they're good at. I ordered my Arctic laser November 24th, it is now February 9th and I still have not received it. What I have received is countless emails explaining how there were warehouse mixups and my package was left behind during a change of warehouses. I also received a tracking number for USPS on January 23rd stating the USPS had received notice of the package, but hasn't received it. After a week and a half I asked for answers yet again and got a tracking website saying it was in transit, but looking at the same order through USPS only said electronic data received. AVOID THIS COMPANY LIKE THE PLAGUE!!!!"