"I love these jeans! Shopping online is fast and easy and I am very satisfied with my WHBM online experience. One complaint I have is your limited stock and availability. Unfortunately, I can only afford to purchase sale items from WHBM and it seems I almost always miss out on finding my size in the style or color that I most desire. "
"Placed on order 4 weeks out and have not received it. I know the shipping this holiday season was a cluster but this really takes the prize for an epic failure."
"I think the items displayed on the social feeds are simply "click bait" and does not exist in the inventory. I'm not even sure it's connected to the actual company?? I ordered earrings in November....and it was not until about five weeks later did I get a message they were not available...but to look at something else (not even close to the original). By this time it was too late to order in time for Christmas. Won't be making this mistake again."
"I ordered two different sweaters to be shipped to two different sisters for their birthdays. Both due to arrive be December 14. One was simply cancelled after the 14th. The other resulted in a charge to my credit card and then days later saying the item shipped and is due to arrive by January 9...I’ll never do this sfsin"
"Tracey in the Scranton Store was amazing. I am still missing a vest that was ordered almost a month ago, but she ensures it is on the way. she also had something delivered to me asap, she is fantastic!"
"Ordered items on 12-8-20. One item supposedly shipped out on 12-12-20, but when click on tracking information shows still waiting to be sent to post office. Other item was cancelled due to lack of merchandise. However, was never informed that would not be receiving item.
Did internet chat with associate, who claimed first item was in the mail and it was the post office's fault. This associate informed me that 2nd item (a bracelet) had been cancelled. It is now 12-29-20 and item that is supposedly in the mail has yet to arrive.
Will never again purchase from this company. "
"We came in to do a return when the store was closing and the women would have kept the store open for us to shop. "
"I placed an order and received a shipping notice on 12/11/20. I have not received my order. "
"Placed an online order- for store
pick up. I was never notified for
pick up."
"Ordered some thing on December 7 did not receive it till December 22"
"Paid for "gift wrap" service as my mom is across country. She received her two (very expensive) gifts from WHBM in flimsy, crushed boxes with no gift wrap, so she saw her gifts immediately upon opening the box (with no under Christmas tree experience). SO disappointed."
"Ordered my jeans over three weeks ago, and have not received them yet. Cannot review what I don’t have."
"My sales clerk was the kindest and just so helpful! She truly made me feel confident in my purchase! It was she that made the store inviting and welcoming so therefore I wanted to shop and find something! "
"Purchased a red sweater to wear for Christmas...it’s almost New Years and still waiting!! "
"I love WHBM, but because they are so late, I need to return everything. So sad about this."