"Ordered on December 9th and received on December 23rd three items.
4th item ordered December 9 received December 26th... I realize that with the Christmas rush and COVID things are moving slow but you guys are way way slower then anyone else. It was never a quick ship prior to COVID.
3 to 5 days should be the standard.
"
"I was notified on 12/12 that my order had shipped. As of today, 12/30, I am still waiting for delivery and there is no new updates since."
"I still haven’t received a Christmas gift that I ordered"
"I ordered a dress on 12/9. It “shipped” 12/14. Nothing was ever updated. The item never came and it took 4 sales associates and phone calls to get my refund. They were nice, but I still didn’t get my item & had to spend money on something else, while waiting for my return "
"Even during the holidays and the pandemic it seems my items always arrive in a timely manner.
I especially love the semi annual sales !"
"I was pleasantly surprised with the quality and prices. I got significant discounts!
This is one of my favorite stores now. "
"I buy at Chico's frequently, but I saw some pieces on WHBM that I really liked and wanted to try. Unfortunately they look better on the slim, young models. The product quality is very good. And over the last 2 years I have found 3 - 4 pieces I can wear. But as a frequent, go to store, overall WHBM doesn't work for me.
"
"Staff is very helpful and quality product."
"Ordered a necklace exclusive to White House Black Market. Waited and waited and waited for it to arrive. Three weeks later the order was canceled because they had apparently oversold the item. Unprofessional."
"The products I got were great, but I noticed the box was missing a pair of earrings. Sure enough, the packing slip said 'back ordered'.
There was no other communication- I don't know if they are still coming or not. Also, it was part of a holiday present so it would have been great to know ahead of time. "
"Had to sew up the sleeve of an unfinished seam on the sweater I received!"
"Browsing items experience: the site need to take us back to the right spot where we were at, not the beginning of the site, then we have to look for the spot where we were left off. It is inconvenient and wasting time shopping on the web"
"Very easy to navigate the site and find my items "
"I ordered online. The product is great as always but the problem was in getting it to me. Lately my last three orders and been sitting in Georgia for 7 to 10 days before getting to me. Way to long!"
"My closet has only been W&B. Great quality!"