"Put in a decent order for my company, paid through Paypal that has already verified my payment credit card, after Temu accepted my order and Paypal purchase, a few hours later, they refunded it asking for verification of the credit card I used through Paypal, they wanted me to send them a credit card statement to verify that I an the actual owner of the credit card, Paypal guarantees this this as they have done this with me already. Complete garbage, I will spend my money as I have at AMAZON, trusted purchasing site for products, stay away from temu crap!"
"I’m so so glad Temu decided not to be a supplier for dropshipping shops cause then I can find and get really nice items from the site without having to buy it from another store at a much higher price! I’ve bought from Temu 2x already and everything I got has been amazing each time! "
“Hello,
Thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Best wishes,
Candy”
"I see IG shops selling the EXACT SAME products as ones sold on Temu just with their logo and brand name!!! But Temu’s products are so much cheaper, like 5x cheaper even! So if there’s anything you’ve seen on IG that you wanted but it costs wayyyyy too much, just get it on Temu instead since they prolly come from the same manufacturer anyway! "
“Hello Rita,
thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Best wishes,
Candy”
"So far loving this ! Got the app with no issues, placed 2 orders already n quickly filled and shipped. Already have more in my cart lol. Shared with so many….."
“Hello,
Thank you for your recognition. We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Best wishes,
Candy”
"Bought 3 orders from them. Delivery time was not that fast but reliable (always within their estimates). Price are unbelievably good and quality exceeds expectation. "
“Hello, thank you for shopping with us and sharing your experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-480-8368. Best wishes, Candy”
"Use my code for $50 credit, no minimum purchase + free shipping S23XP2W
I’ve always gotten my stuff within 7 days, and it’s not cheap like you might expect. Most of it is sturdy and well made. I love this app"
“Hello, thank you for shopping on Temu and sharing your 5-star experience with us! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-480-8368. Best wishes, Candy”
"I just ordered on Dec. 18th. My order was "refunded" on Dec. 20th. Who knows how long that process will actually take before my credit card account is refunded? When I inquired with customer service why this would happen, I got zero real response. My chat experience started at 2:06 pm. I finally received communication from Darwin, offering to help at 2:35 pm. Whatever, it's days before Christmas, and they had a convenient queue countdown letting me know I started at 252 in the waiting line. I wasn't particularly in a hurry, so I waited it out. I asked Darwin why my order was refunded, and I got the same stock answer twice: "In order to protect the safety of your funds..." Listen, Darwin, I heard you the first time, and you still haven't actually told me why my order was refunded. PayPal was happy to pay it, as was American Express. So anyway, Darwin was no help. He told me he had informed a supervisor and ghosted me. The customer service did not get better from there. The "supervisor" responded two days later with the exact same non-response and ended the chat.
TLDR: You MIGHT be able to get a good deal from TEMU, but I would not count on actually receiving it or getting any actual customer assistance if you need it."
“Hello, thank you for your feedback and we are sorry that you are having trouble placing your order. We are pleased to inform you that we investigated your issue further and have already lifted the temporary restriction on your account. You can now complete your order and start saving on Temu! To protect your account safety, our system had temporarily frozen the account, because it detected unusual activities. That’s the reason why your order had been canceled and refunded. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you have any additional questions or concerns, please contact at candy.wong@temu.com. Best wishes, Candy”
"
I placed 2 seperate orders, one on dec. 5th, and one
on the 6 th. Still no items delivered. Tracking on one says it has not left their center, the other has sit at the same place in Illimois ( probably their center) I have called several times, they don’t have an answer except wait. Now i am told it’s going to esculation wait 2 more days. Very sad the Christmas presents won‘t make it here on time. Sad the customer service doesn‘t seem to care."
“Hello, thank you for reaching out. Most packages arrive between 7-15 business days. You can track your order’s shipping status on the Temu app and check with the merchant directly.
If you wouldn't mind sending us an email with your order ID at candy.wong@temu.com, we would be happy to investigate and assist right away.”
"Bought a shirt on Temu.com and got a fast and free delivery. Will shop here again."
“Thank you for your comments. I'm very happy you have a pleasant shopping experience on temu.com. Welcome next time:)”
A rep from TEMU, CandyWong, has responded:
“Hello, Thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. We maintain a strict privacy policy and proprietary data protection system to ensure that your information is kept safe and that you can shop on our platform with peace of mind. All of our payment links are PCI-certified and we work with major payment providers, including Visa, Mastercard, Paypal, Apple Pay, Google Pay, to protect your financial data. Please do not hesitate to message us on our Temu.com or Temu app live chat, email at rachel.zhang@temu.com, or call us at 1-888-495-8368 if you have any other concerns. Best wishes, Candy”