"Ive bought from them maybe 10 times in less than 6 months and it has been zero problems. Great deals on things you cant find in the USA and stuff you can find. I bought a new showerhead for $7 and a shower filter for like $4 and amazingly they work flawlessly for the past few months. The packages usually take two weeks or less to show up at my door but thats nothing really. Definitely try it out."
"I placed an order worth several hundred dollars, the order is stuck in Hong Kong PAST the latest delivery date and Temu refuses to refund my money. They have washed their hands of it, with their "Customer Service" saying I have to contact DHL (who also doesn't care). Now, no merchandise less than a week before Christmas and no refund to buy replacement items. Scammers are the worst, but doing this during the Holidays is just criminal."
“Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team”
"90% of the orders my wife and I make with Temu, the products are great. Many items I compare with Amazon, and they are identical, but cheaper by a few bucks or many bucks on Temu. On the occasions that we received a product that was bent, broken or defective, TEMU has always refunded our money, or given us credit....our choice."
“Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team”
"I've placed 5 orders from Temu. Prices are amazing, and often for brand name products without being listed as such. I've had two issues with items. After noting this in the app, I was immediately given refunds. Since the items were both low-cost, I didn't even have to send them back. "
“Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team”
"I like shopping on Temu, but sometimes the shipping is slow as hell. Wish they had some faster options, but I do still get my stuff eventually. I’ve pretty much learned to plan ahead especially during peak season. No worries tho bec where else can u get stuff this cheap??"
“Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. ”
"Sometimes Temu is the bomb and I find pretyy good clothes, but other times it's like, what am I even doing here? The quality can be mid, but you get what you pay for ya know? Just remember to CHECK THE ITEM DESCRIPTIONS. Like srsly. They wil help!!!
"
“Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. ”
"temu's prices are mad cheap but their customer service needs work. had an issue with my order and it took like forever to get it fixed. not cool but i'm still a fan. they can rly try to improv on their cs tho cause its hard to get their rep to chat with u. other than that temu is a pretty good place to shop cause there’s so much stuff u can buy cheap."
“Hello, thank you for reaching out to us. We greatly appreciate your feedback. We are sorry for your experience. We will constantly review the customer satisfaction and optimize the quality of customer service. Your feedback is extremely valuable to us and we will strive to address any concerns you have. Please do not hesitate to contact our Temu Customer Service at help@temu.com anytime.”
"I really like Temu's clothes, but sometimes they don't fit good. Had to return some stuff cause it was way too small or big. The styles are rly good but the sizing can be a prblem esp if ur between sizes like me. Still, I can manage since I can just tuc it in or sew it up "
“Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. ”
"Your product delivery has been generally optimal and I have been satisfied with most items, I have purchased. However there is a site out there called temunique who is treading on your name. I would strongly suggest you investigate them, as they are misleading customers."
“Hello,
Thank you for shopping with us and sharing your 4-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you don't mind sending us more information about the issue you raised, please email me at rachel.zhang@temu.com.
Best regards,
Rachel”
"I love Temu!!! I can find so much different stuff in the site nd at super cheap prices! They shipped directly to my office so that’swhy their stuff are so cheap! Payment is super fast too -it’s connected to my PayPal so it’s soooo easy to just buy something right when I need it. My friends keep asking me where I get all these cool stuff. ;) 100% would reco to my friends and family! "
“Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Candy”
"Lenovo has always been my go-to brand when I was still studying overseas cuz it was cheap and I got used to using Lenovo but they didnt have a direct delivery to the US when I moved here so I had problems looking for Lenovo stuff. I was so glad to hear Temu has them and I ordered immediately! Got them a week after, and they work great!
"
“Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Candy”
"Ive been on Temu for a while now and I really like it. You have to wait a really long time to get your thing but they kinda make up for it in other ways. Super cheap prices, promos and discounts that you dont even have to look for bc they just pop up everywhere, and free shipping sooooooo ;)
"
“Hello Steve, thank you for shopping with us and sharing your 5-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Rachel”
"I remembered being super stressed when I got on temu for the first time because there was so many things happening all at once. Never really knew where to look bc i wanted to look at everything but i guess thats not as bad of a problem to have lmao"
“Hello Michael,
Thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Best wishes,
Rachel”
"Products can be a hit or a miss, honestly they are so affordable that its okay"
“Hello John,
Thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Best wishes, Candy”
"Been shopping here twice but it still surprises me how crazy the deals and promos are! Seeing how crazy affordable online shopping can actually be makes me feel so bad that I spent so much money shopping at those mainstream and overpriced websites. SERIOUSLY Temu always has slashed prices, free shipping and promos and discounts for products with legit quality so go out there treat yo self. They’re legit!!!
"
“Hello,
Thank you for shopping with us and sharing your 5-star experience! We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Best wishes,
Candy”
A rep from TEMU, linda.guan, has responded:
“Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team”