"I placed an order on May 10,2018 for 4 BRK smoke detectors. The ship date on the invoice was May 17, 2018. I waited patiently about 3 weeks - nothing. I called their "service" number 4 times one day and finally got through. That was the ONLY time in 10-12 call attempts over weeks that they answered their phone. The "hold music" they use is torture and they interrupt constantly telling the customer they are in cue or can leave a call back request. I tried the website callback request - it doesn't work, they don't call. I also waited over half an hour on hold multiple times - these people DO NOT answer their phones, even if you choose #3 which is the sales department. Any company that won't take an incoming sales call is looking to fail.

On my one successful phone call, I was told the belated products would ship in early June, around June 6. It's now June 18 2018 and I still have nothing. I have emailed them, gone to their website and requested a call back and called their "service" line 6 times today alone and was on hold for as long as 30 minutes with NO answers. They still have the nerve to send me sales emails. Just send me what I ordered and paid for almost 2 months ago and skip the marketing crapola.

I emailed every address for Westside I could find. Calling them via phone as I cited above is absolutely pointless. I was told my order was "in fulfillment" a month ago. That's a jargon term used by Westside that means "we hope it comes in sometime soon so we can ship it" and then they never update you unless you hunt them down via phone call or email.

I had enough of their delays, incommunicado garbage and was sick of chasing them around. I emailed them at a couple of addresses requesting order cancellation and refund and then filed a dispute with my credit card company. Remarkably, a few hours later they did confirm my order cancellation and said they would issue a refund. I have to watch my credit card carefully to see if they actually apply a refund. I suspended the credit card dispute but will re-open it if I don't see a refund posted by the end of this week.

Bottom line is that Westside Wholesale appears to have very good prices, a wide inventory and looks like a stand up company. Maybe it is when they have things in stock but if they have to order from a manufacturer to fulfill an order, you can likely count on problems, delays and lack of communication. All Westside has to do to be successful is to answer their phone. It does not require differential calculus to see how these guys will fail long term.

This experience is near rock bottom for any online vendor I have used other then the clowns at Floodchek hoses. I'll never consider Westside again and you should question whether the possibility of all this drama is worth your time to save a few bucks. In reality, they can offer the lowest price on the web but if they can't supply the product, it's meaningless. No wonder Amazon is killing it - at least you can trust them and they respond almost instantly no matter venue of contact they use. Westside could learn a great deal from the Amazon sales and communication model and by simply answering their damn phone!

"

"Great deal, fast shipping, very satisfied."

"This was the first time purchasing from Westside Wholesale. We received our order quickly, correctly, and the part functions well . We would order from Westside Wholesale again."

"I ordered an incorrect skylight flashing kit and needed to return it for a replacement with the correct kit. I sent about a dozen emails to Westside Wholesale over a span of two weeks asking for help with the return. I called and left a message asking for help and nobody called me back. Their customer service is, literally, non-existent.

The kit arrived well packaged and as ordered. There's nothing wrong with their sales process, but returns are apparently impossible. This was an expensive item and I am very disappointed with the costly experience."

"Ordered fire alarms and account was charge $300 on 4/15/18. When not received by May 2nd I cancelled order and was promised a refund.
As of May 30, 2018 refund still not processed by company. Filed credit card dispute."

"all in all a excellent experience and one I would call on again when the need arises."

"I ordered trims. They showed up quicker than expected. I am happy."

"Said all the parts were in stock. Weren’t. Had to order from competitor and pay express shipping by the time they admitted it. "

"Top Name Products at a decent discount with fast and free delivery. Also extra discount with Westside Dollars!"

"Everything was the way it should be"

"talked to someone that made the process quick and painless I would recommend westside wholesale to anyone looking for great prices and friendly service!"

"Ordered several products from them to complete a project for a customer. Website claimed products were in stock and would ship next day - 4 days depending on manufacture. It has been 14 days since my order and half of my order has still not shipped. Two items will supposedly never ship and the other 30 items will not ship for at least 2 weeks. Problem is I had to wait on hold for over 30 minutes to find this out and then was told by the customer service rep they have no control over anything, its not their fault.......You have been warned. Don't be fooled by the pricing and rewards, if you actually want to receive your items don't order from these scammers."

"Believe all the reviews about Long lead times and bad customer support. It happened to me. I wished I had read the reviews before ordering from here. "

"I'm a builder and I placed the order for some receptacle faceplates to finish one of our new homes, all items are still indicated on the website as in stock items, money were withdrawn from my credit account and confirmation email was sent to me with the note that , my order was recieved and it's in process of "fulfillment", will be shipped in 7-10 days. Twelve days passed, no further update recieved, after listening automated massage I left mine asking for the update on my order, no phone call nor email recieved, I had no choice, I sent an email requesting full money refund and I recieved this massage:

"We apologize for the delay with the manufacturer"
Wasting two weeks of mine time, I hope your will be saved."

"My order had an estimated ship date of 2 weeks. I called 2 weeks later for an update and was told they would have to research it and get back to me. The next day, I was told it would be another 2-3 weeks for the order to ship. I asked for a manager to call me, which they never did. I called back and cancelled my order. I was told, well that's just how we do business because we are a wholesaler. We can't predict our ship times nor keep all our customers aware of the status of their orders. Buyer beware..."