"Extremely fast shipping from order date. Appreciate the effort to package items well to prevent damage."
"Liz and the parts departments were very helpful and patient."
"This guy was rude when my wife was trying to pick up the parts. "
"Good experience, unfortunately they don’t match price from others auto dealers..
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"One of my orders was incorrect- my error- and I got a quick call to allow me a redo. Smooth sailing otherwise!"
"Our sales rep Jason was outstanding. However, I am unable to use the LoJack and Toyota app. The LoJack app needs devise serial number and installed date that was not provided."
"It was great issue was resolved "
"I have had three interactions with the parts department over the course of multiple months. Each interaction has been good and they have provided and or helped me figure out the part that was required."
"Parts team is very patient when identifying the repair parts for internet orders. "
"The guy at the parts counter was awesome. Don’t bother calling. It disconnected after a couple rings. I called a different department who transferred me and it disconnected me after 3 rings. After 8 attempts I got the guy in the phone but he would not help me without a VIN. Just go in person and it works out well. "
"The item was paid for and I got an email that they would email me again when my part was ready to be picked up. Never got an email. Called a week later and was told they didn't order it because I didn't confirm my serial number. But I never received and email or phone call to confirm it. So I confirmed it on this call. He told me it should be ready to pick up the next day and I'd get another email. Next day, no email so I call again. Again the guy tells me I have to confirm my serial number. I told him I confirmed it yesterday. So he went and looked and found the part to be ready for pickup. Just lack of communication and lackluster customer service skills. Definitely could be friendlier to customers. "
"Purchased new floor mats for my sequoia- great price with the discounts - quick deliver - well done "
"Very helpful and knowledgeable "
"Wesley Chapel Toyota Parts Online is the BEST place for Toyota Parts! "
"Amanda was an amazing service advisor. Will be going to her from now on!"