"I ordered an ottoman, 3 days later, they canceled my order. Two days later, the same item was on their website again, I ordered it again. I made daily phone calls to track my order, and was told that the order is being prepared. 5 days later, they canceled my order again. Lesson learned, don’t trust their website and their help desk. "
"Wayfair is the best shopping network !
I’m with Wayfar since 2009. And the reason I continue to shop with them is for their amazing customer service. Any issues with the merchandise is always resolved with consumer full satisfaction in mind . The reps always pleasant and professional. The shipments fast . Wayfair is the best shopping network of America. Amazon has on them ! Highly recommended ‘"
"Horrible experience!! It is hard to even get in contact with Wayfairs customer service!!! They sent the wrong size comforter and charged me the shipping fee to send it back to them! I did not order twin extra long ordered a full! Then on the invoice, they sent, it doesn’t have a size!!!! I Will never do business with Wayfair again!!! "
"I applied for their credit card, and it was a huge mistake! I got an email instantly that my credit has been checked from credit Karma, but I didn't get the 40$ off that it is promised on their website. I asked them to cancel my application because I only applied for the offer for this purchase and they didn't accept.
A very unacceptable and unhelpful customer service, which I never suggest anyone trust this service. I talked with the manager, and he didn't solve the problem or even try to solve it. The only response they gave is they can't proceed; this is not a company I can ever order from again or suggest anyone do so."
"I have placed an order with Wayfair.ca on August 1, 2019 for the futon sofa with the delivery on August 14, 2019. The day before the expected delivery I have contacted Wayfair customer service and the lady named Deborah E. after checking her system told me that delivery will be on time and I should wait for Fedex next day. I took a day off and that day was wasted for nothing as the delivery never happened. I have called Wayfair and they checked it again, that time my case was escalated to the supervisor Sarah. She told me that the item I have ordered is on back order and she is very sorry, she has adjusted the price for me as a compensation for the trouble for about $150 and promised the "for sure" delivery on August 27, 2019. On August 26, 2019 I have called Wayfair and talked to Megan, I have asked her the same question "when my item will be delivered?". She promised me to check with the warehouse and call me back. In an hour she left me a voice mail confirming the delivery on August 27, 2019. In an hour after I checked Wayfair website and it was saying there that the delivery will be on September 4, 2019. Sounds like Groundhog day. At this point I called Wayfair and talked to the supervisor Scotty who has transferred me to another lady who said that the item is on back order and they don't know when it will be delivered.
After so many lies and unfulfilled promises I have cancelled my order with Wayfair.
They don't know what is going on with their warehouse and because of that they are selling "air" or in the other words they don't have stuff they are selling.
I have wasted a month and now need to rush through local stores to find the sofa as I have guests coming in a week.
Stay away from Wayfair! They lure customers with fair pricing but behind their website is nothing but the trouble.
Boris
"
"If you purchase a $280 chair that was poor quality such as I accidentally did, they will charge you $91 to return. I will never purchase from Way Fair again & I highly don't recommend anyone to do so. I should've bought from Amazon & had 2 day shipping plus FREE returns. Super disappointed "
"Paid both July payment and August payment within 2 weeks of each other (July 1 and July 12th) and subsequently received a late notice on August 18 stating my payment is past due, when I called and said I paid it on July 12th they stated since it was within 30 days of their billing cycle they charged it to July payment even though payments were made 2 weeks apart.....and I incurred a LATE!! Fee for making my August payment 2 1/2 weeks early!!!!! So angry! I closed my account! I want no further dealings with them if that’s how they conduct business!! "
"I purchased "Fairmont Metal Side Table" and 2 "Waconia Rocker Swivel Recliner Patio Chair with Cushions". Upon delivery (after two weeks of waiting for delivery) I found the cartons with furniture have another titles (not Fairmont, but something else, not Waconia, but something else), different manufacturers, different SKU numbers, and the same (or similar - I can't say this definitely) pictures of the products I have purchased (shown in my receipt). Strange? I told about my concerns to the delivery guy. He called Wayfair and gave me the phone. After that I had conversations with two Wayfair managers for 40+ minutes. Brief results of these conversations are: 1. They told me that the delivered table and chairs are the same as I purchased irrespective of the differences I listed above because they said 'the table and chairs are the same as you purchased', they don't have specs on the delivered furniture (words of one of the manager) and the specs is inside the cartons (words of another manager). I didn't open the cartons therefore I don't have an opinion. 2. I was told that manufacturers gave Wayfair the rights to substitute their product by another one. However, Wayfair didn't inform customers about that, moreover customers don't have access to the specs (most important is metal the frame is made of), and reviews may not relate to the delivered furniture (quality of material and production may be very different from one manufacturer to another therefore, particularly, assembling may be easy or difficult) and the furniture may last for shorter or longer time. Plus, one of the manager I talked to told me that the Waifair rights to substitute the product is written in Terms of Use for the entire store. Being on phone line I read the Terms of Use and found... NOTHING about this topic! I told this the manager and she didn't argue switching to another subject! How manager's words can be called? All of that means at least massive MISADVERTISEMENT by Wayfair. It looks they sell one product and deliver another that looks like the purchased, but cheaper in production and, consequently in the price Wayfair paid to manufacturer. Otherwise, how all of these may be explained? Why does not Waifair sell the furniture under its actual title, manufacturer, and specs? Result of all conversations is: Wayfair doesn't have in stock the furniture they sell (and they don't know when they may have it in stock) and they offered me only two ways to resolve the case: either to reschedule delivery of the "fake" furniture or get my money back. So, I ended up requesting a refund and loosing more than two weeks while waiting for delivery. Conclusion is simple: Wayfair sells products they don't and will not have and deliver to you the substitute they don't advertise, substitute of unknown quality and without specification! How one can call this business practice? Finally, I will never deal again with Wayfair (this name is a joke for this business practice)!"
"Took 4-5 weeks for a couch that was supposed to deliver next day. They said they couldn't do anything about it when I called. DO NOT GO FOR WAYFAIR. Their customer service is also useless."
"I’ve been charged £15 to return 2 flat cushion covers"
"Placed order for curtains in morning then found a picture and my coupon for 10 percent off..called to add picture they couldn't do it they created a second order then used coupon on first because it was cheaper..isn't this 2019..?? "
"Absolutely useless at everything from delivery to customer service "
"live their products and they have amazing customer service. Always willing to work with your needs. "
"Wayfair makes a fortune off people's laziness to shop a furniture store. Wayfair purposely changes the names of its vendors so you cannot cross shop and more often than not you will get a much better deal at the furniture store. I am in the business and I hear people's trials with this company and not many are favorable. Andover Mills is really Ashley so go to an Ashley store so you can se it, sit on it, price it, etc. Do some due diligence and save yourself some cash.
"
"Failed delivery after taking a day off work unpaid so I cancelled the order of my sofa bed with both the shocking courier (Panther) and WAYFAIR.
2 days later I received texts and emails stating it would be delivered the following day (3 days late).
Despite emails and texts informing the courier nobody would be home and the order had been cancelled the previous week due to it not being delivered when it was supposed to, it still left the warehouse on Monday morning and delivery was attempted whilst I was at work. I complained to WAYFAIR and again requested my refund as they had now had my money from 18th-24th.
They said they could see on the tracking it was being returned and would issue a refund which would take a few days.
When I checked it was £50 short. They had the cheek to charge me return shipping costs even though it didn't leave the warehouse until 3 days AFTER I cancelled! Their return policy states they can charge up to 800$ return shipping fee and advises that you may just be better off keeping the item!
Hence the "don't give a hoot" attitude about failed deliverys or cheap poor quality goods.
I had to report them to my credit card company. I'm glad I used this method of payment as had I used a debit card I wouldn't have stood a chance of getting my £50 back.
So ...£100 loss of earnings and delivery did not arrive and £50 return shipping fee. £150 down and still no sofa bed! AVOID THIS COMPANY AT ALL COSTS!"