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Product & services pricing
3.79/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.71/5
Customer service:
3.48/5
Return/Replacement policy:
3.40/5

Verified
1/5

2024-09-09

Awful Customer Service

"I sent a confirmed cancellation of my auto-ship order because you were having problems with my payment method. Since I really needed my HME supply I placed a new order with a different payment method and expedited the order to 3 day shipping. I called after both payments were made from the accounts! Only to be hung up on by one agent and basically ignored by 2 other agents until the next day when BOTH boxes arrived together (Never received next day service!) Spoke with a supervisor who assured me it would be taken care of in 3-5 business days. I open email to find that you are refunding $60 of my $75.49 and I have to pay to send it back!!! This plus my original payment method was charged $108"


Rep reply posted 2024-09-26
A rep from Vitality Medical, Megan-VM, has responded:

“We're very sorry that you had an unsatisfactory experience with the service we provided. We value your business and would like to make this right for you. If you'd like to contact a supervisor, you can send us an email at supervisor@vitalitymedical.com. I apologize for any frustration this may have caused.”


Verified
1/5

2024-09-09

Forced to pay 25% for shipping on a medically needed item?

"Taken advantage of by the medical industry yet again!"

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Rep reply posted 2024-09-26
A rep from Vitality Medical, Megan-VM, has responded:

“We are sorry that you are disappointed with regard to shipping but appreciate your feedback since we are a drop shipping company we do offer our lowest shipping cost $8.75 on most orders. Your comments will be passed along to the team.”


Verified
5/5

2024-09-09

GREAT FIND

"All products were terrific "


Rep reply posted 2024-09-26
A rep from Vitality Medical, Megan-VM, has responded:

“Hi, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!”


Verified
5/5

2024-09-08

Good Service. Good product

"The service was great. All of the information that I needed was provided to me. The delivery time was fast. And the product is perfect for me. Just what I needed."

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Rep reply posted 2024-09-26
A rep from Vitality Medical, Megan-VM, has responded:

“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”


Verified
4/5

2024-09-07

Click

"Great customer service and quality.
My only concern is on Vitality’s website. Some product prices differ after you select it for review/purchase.
"

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Rep reply posted 2024-09-26
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that, thank you for taking the time to leave us a review if you have any questions on items or the website please feel free to contact our customer service to help answer any questions. We look forward to serving you again, have a great day!”


Verified
3/5

2024-09-07

Charges shipping

"Charges shipping cost no matter how much you order which still comes up to greater than the discount you receive on this site vs. other sites with no shipping charge. "

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Rep reply posted 2024-09-26
A rep from Vitality Medical, Megan-VM, has responded:

“We are sorry that you are disappointed with regard to shipping but appreciate your feedback since were a drop shipping company we always have a low price of $8.75 on most items to ship. Your comments will be passed along to the team.”


Verified
5/5

2024-09-06

Very satisfied with quality!

"Website is easy to locate the item I was looking for and arrived on time. Quality of item purchased is superb!"

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Rep reply posted 2024-09-26
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for taking the time to leave us a review and provide your feedback, have a great day!”


Verified
5/5

2023-11-17

Stars

"Your site is nice and friendly"


Rep reply posted 2023-11-17
A rep from Vitality Medical, Megan-VM, has responded:

“We are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”


Verified
4/5

2024-09-06

A++ for product and ordering, C- for shipping costs

"Ordered an Airlife incentive spirometer directly from Vitality Medical. They prefer process was quick and easy. I also liked that they accepted Paypal as I prefer not to provide my credit card information. Vitality Medical was prompt with sending their order confirmation email, as well as their order shipped email. The product was packaged very well and received in good condition. It works fine and is what I expected. The only disappointing thing was the shipping cost of $8.75 on an item that costs $7.29 and weighs maybe 5 ounces. Overall, I was pleased was my purchase."

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Rep reply posted 2024-09-26
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the review, we appreciate your feedback, have a great day.”


Verified
5/5

2024-09-06

OEM Nebulizer filter, finally.

"Wonderful grateful to get the original filter for my daughter nebulizer. Been looking for those filters for a while, even on my local pharmacy around my area including the big chains, well finally google it by the nebulizer model get it right away with Vitality Medical, no hassle ordered it right away. Thank You"

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Rep reply posted 2024-09-26
A rep from Vitality Medical, Megan-VM, has responded:

“So glad you had a great experience, we look forward to working with you again, have a great day!”


Verified
1/5

2024-09-06

buy online somewhere else

"buy online somewhere else where you don't need prescription"

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Rep reply posted 2024-09-26
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the feedback. We apologize the experience was less than you had expected but appreciate you taking the time to relay this. The supplier requires that we obtain a prescription before release due to safety and the nature of the item. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”


Verified
5/5

2024-09-06

Great place for your medical supplies

"This the only place where i found a peg tube fr 30 which my sister in the Philippines badly need. Been looking for this peg tube size online and in physical stores but found none. Thanks to vitality medical, they offer hundreds of medical supplies that are reasonably priced. Each product has a detailed description, so, you really have an idea of what you are buying.
Smooth payment transaction.
Shipment was also very fast.
The customer service representatives i talked to were all very nice and helpful.
Thanks Vitality Medical!
"

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Rep reply posted 2024-09-26
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!”


Verified
5/5

2024-09-05

Excellent customer service

"Fast shipping. Good price. Quality merchandise.’"

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Rep reply posted 2024-09-26
A rep from Vitality Medical, Megan-VM, has responded:

“We appreciate the review. Thanks for taking the time. Have a wonderful day!”


Verified
5/5

2024-09-05

Cheapest Price and fast shipment

"Very satisfied with my first purchaser from Vitality. Their prices were lowest and shipment was very fast."

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Rep reply posted 2024-09-26
A rep from Vitality Medical, Megan-VM, has responded:

“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”


Verified
5/5

2024-09-05

wonderful experience

"I was very well served by Vitality. If there is an issue, they resolve it quickly and well. They have lots of equipment. I'd definitely order from them again. "

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Rep reply posted 2024-09-26
A rep from Vitality Medical, Megan-VM, has responded:

“We’re so happy to hear you had a good experience. We look forward to serving you again soon!”