"I was surprised how quickly this came within a week upon purchase. It was all put together and easy to attach foot rest. I purchased the 19" seat and would highly recommend it for any adult. We have a petite adult who fits in it perfectly. (We bring a pillow for added comfort). Anything narrower would be too small. The seatbelt does not become tight enough but I don't see that as a problem. It's nice and lightweight and easy to fold the back down take the footrest off and throw in the car. The push handles are higher then a wheelchair making it easy if you wanted to hang a bag off of them."
"Too much red tape…….. .."
“Thank you for the feedback. We apologize the experience was less than you had expected but appreciate you taking the time to relay this. That information can be found at the very top of the page of any Rx-required item near the product highlights as well as in the cart if missed. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”
"Easy to reorder, the staff available "
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"See above.Good price service and shipping."
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
"Very easy to find the product, select and check out!"
“Hello , thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”
"Outstanding products & service!"
“Thanks so much for the kind words, have a wonderful day!”
"always easy with great pricing"
“We are happy to hear that you are pleased with our prices. Thank you for your business and your positive review.”
"It was easy to order and not a bad price "
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”
"I was very anxious to get a cushion like mine to a friend in need. She lives 200 miles away from me.
Your customer service person sent it to me, instead of her. Making her wait even longer. This was your mistake
as I stated very clearly where it was to go. Your "remedy" was no remedy.
I had to drive 30* miles to find a UPS store, and at my age and condition, driving is a real chore for me, so I am
not pleased.
"
“We're very sorry that you were disappointed with the service you received. However we do show this order was placed online and it looks like our customer support team is already processing a return for you. If you don't hear back in a timely manner please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
"I have extreme difficulty showering because of my disability. I was not able to get my feet over the shower door track and so had it removed. Consequently, I needed something to hold onto that was secure and sturdy. I chose this grab bar and I believe it will do the job quite nicely."
“Hello, we are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”
"On Sunday, May 5th, I called the main number and was connected with the ?Philippines to check on why my order had not been received. (I had 2 orders and only one had been received). She kept insisting that I only had one order.The person answering could not find my order despite me spelling my name, then my e-mail address and then my tracking number.
After a few minutes she called back and finally said she had found it and it needed 3 business days. I asked to speak with a manager and she said there was none available.
Very frustrating.
"
“We're very sorry that you had an unsatisfactory experience. We would like to gather some more information so that we can improve the experience for the future. If you'd like to provide feedback as to the specific problem please contact support@vitalitymedical.com”
"A silicone O-ring (pessary) smaller than my knee cap was shipped inside a gigantic box. Are you kidding me ?!?
Killing trees and taking names.
Shame on Vitality Medical. I will never order from your company again.
Tami Burgoyne, Esq.
"
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be but appreciate you taking the time to relay this. We will share this with the team.”
"It came much quicker than I expected. I was informed when my order was on its way. It was a very good experience for me"
“So glad you had a great experience, we look forward to working with you again, have a great day!”
"Good prices and good service... Also the products were delivered in a very timely order.
What more do you want?
Lanny
"
“We are happy to hear that you are pleased with our prices. Thank you for your business and your positive review.”
"Vitality had the nebulizer my mom uses, as we had to buy a new one because her old one broke. Ordering was a breeze online and it was delivered to her home in 3 days. I am thankful for the positive experience and the quick delivery so her breathing schedule could be uninterrupted. Thank you!"
“Hello, we are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”
A rep from Vitality Medical, Megan-VM, has responded:
“We are so happy to hear that you are pleased with the item and that it works so well for you. Thank you for leaving us a review, we hope you have a great day!”