"Company made a mistake in my order and when I contacted Vitaglo I was connected to Mike from customer service. All I have to say is he must have been raised in a barn... he hung up on me twice and couldn't be more disrespectful.
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"I am shocked that anyone runs their business in this way. I received a box with my order of Stevita. Nothing was individually wrapped and one canister had a gouge in it causing the entire contents to spill out. White powder all over everything. I took pics and sent to Customer Service. Four days later, I had to call and ask about refund or replacement. He said you will get 50% of what you paid for the product or an entire refund if you send it back. It'll cost me $7 to send an empty canister back. He was unbelievably rude and I even told him that I was surprised at his tone. You send me an improperly packaged product and don't want to refund or replace it? I also asked him to cancel the backorder of a product and refund it. He hung up on me. Nice....what recourse does one have? I am so frustrated. And he just lost my business as well as any recommendations to others.
Update: I called my credit card company and disputed the product that I received damaged and what he had charged for the backorder that he had no idea if he would even get in. Even though it was $22.73 out of the $235.77, he is not meeting his obligations to me. So, there is a recourse. Hit him in is wallet, dispute the charges, get your money back, and tell EVERYONE about his lack of consideration or customer service. "
"Do not buy from this company. They will take your money and run. I can't believe they are still in business. I paid for 400 digestive enzymes. They sent 240 and refuse to send the rest. "
"Two words: COMPLETELY AVOID! Seriously folks, save your time and energy and find your products somewhere else. I was so excited when I placed my order with them online because what I wanted was relatively cheap compared to everywhere else. Well, I wish I would have read ALL of these terrible reviews on the internet about this ridiculous company because I would have ordered elsewhere and even PAID more elsewhere! I have yet to receive my item, and everytime I call or email, the AMAZINGLY rude Mike tells me he'll look into it. Well, I finally took it to Paypal and will let them handle it. Vitaglo should NOT be allowed to function at ALL. "
"The person I spoke to says he's the owner. He was very unprofessional and rude. Did not even attempt to fix my order then proceeds to hang up on me. They lie on the website. And the website is not user friendly. Felt extremely irratated after speaking to this person! Save your time and money don't order from this company!!!!"
"Save your time and money and stay away from this site. "
"Avoid this company. They're quick to take your money but in my case never sent the item. Weeks later I emailed them and they said "sorry, we can't get that product" so they're selling stuff they don't have. Now it's PayPal dispute time because they're not so quick to refund money on their own."
"THIS COMPANY IS UNPROFESSIONAL AND RUDE. I PLACED AN ORDER, THEY CHARGED MY CARD, AND UNBEKNOWNST TO ME THEY CANCELLED. I CALLED TO INQUIRE THEY SAID IT WOULD SHIP THE NEXT DAY.......I CALL 2 DAYS LATER AND THE GUY THAT ANSWERS TELLS ME IT SHIPPED AND IF I DON'T LIKE IT I CAN RETURN IT AND PROCEEDS TO TELL ME "THIS CONVERSATION IS OVER " AND HANGS UP. HORRIBLE EXPERIENCE"
"Had I seen all these bad reviews, I'd never have placed an order. I ordered and my credit card was charged 12 days ago. I asked two days ago when the order shipped, they claim they usually ship in 24 hours. It was too long not to hear anything at all- if it shipped, why not, and when! The next day "Mike" says he'll let me know today. He didn't. I asked again. The order didn't go out. He kept emailing "check the links", and of course the links don't tell me anything. The guy is rude and deceitful; he does not answer direct questions. I found out it went out today according to the USPS tracking. I will write another review on if they actually shipped the items I paid for, and I'll charge back if they didn't. There should be a NO star rating."
"Long story short - I had to contact the BBB, Attorney General, PayPal, my CC company, and Garden of Life to get somewhere and try to get my money back. After paying $35 out of pocket to ship the wrong product back to VitaGlo, I'm still waiting for my money back (this is 2 1/2 months after my order). I was verbally abused on the phone by Mike the owner (when all I did was call to see about returning the items I got - the wrong product was shipped). All this after several successful orders worth hundreds of dollars. I'm chalking this up to a learning experience in researching companies before buying from them. Fingers crossed that it's just going to cost $35 and I eventually get my $$$ back!"
"I've been placing orders with VitaGlo every few months since 2008. Their prices for most items are the best that I have found. Everything always arrives in a few days and nothing has ever been damaged. I've never had to call them about anything. No complaints from me about anything, ever.
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"Ordered energy bars from them, they arrived completely inedible. Had melted and rehardened at least once, possibly numerous times. Called to talk to customer service and just like everyone else on this site, the guy kept hanging up on me. Accused me of yelling at him, which I wasn't. Wanted me to pay return shipping to get a credit. I was not about to do that."
"THE WORST CUSTOMER SERVICE!!!!!!!!!!! RUDE! RUDE! RUDE! I will never order from this site again! Poor communication skills or I should say NO communication skills. I've got part of my order with some items noted "backorder" no ETA given. Another item I got was not organic yet I was charged higher price for an organic item, so I called inquiring about them. The guy was short and said he will check the status and call me back. 10 hours later, no call so I made another phone call. Got the same guy, he said they can't get it. I started explaining that I've placed my order mainly for that item. He immediately got an attitude and just hung up on me?!?!?! Unbelievable! Still no answer on the wrong items sent. I should have checked their ratings before placing my order. Now I understand why they only have 1 out of 5 stars. Save yourself the same frustration and order from another website. "
"charging for backordered items is a bad practice, and hanging up on your customers isn't ok,"
"Customer service rep threatened me and told me he has my name and address, hung up and this company is crooked!!!! I was charged for things I did NOT buy and they refused to work with me. Instead he laughed. "