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Verified
5/5

2005-01-17

"I bought a vicious pc because my friend had one and he highly recommended. My friend had the Assassin which is a desktop but I got a Ninja amd athlon 64 notebook instead.

This is one hell of a notebook, with ATi Radeon 9700 and 128mb video memeory, get this, not one board memory, but separate video memory, like desktop. Now I can play Everquest anywhere, even at Starbucks because I have Hotspot subscription.

Couple of my other friends are also planning to buy either the ninja or the shogun model so we can have lan party together without logging major equipments. We will definitely post a long-term use review.
"

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Verified
5/5

2005-01-14

"My father bought an external DVDRW for me for christmas gift from Vicious. It looks great with blue neon on the sides. It is also very portable and works on both my PC at home and my MAC at work. Initially I had some problems with my MAC. However, one quick phone call to Vicious' technical support and I was busy burning DVD in the matter of minutes. One of the best customer service I had ever encountered. I just wish every company have this kind of service."

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Delivering products damage free
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Delivering products on-time
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Verified
5/5

2005-01-14

"This is the first time I order from Vicious. At first, I was a little skeptical about it. However, I decided to give it a try after my friend highly recommended them. I was glad that I did listen. It has been a few months now that I have the machine and all pistons are still firing as they should. Doom 3 works great with the combination of FX55 and 6800 Ultra. I decided on the Viewsonic 21" CRT and graphics are crisp and bright. All in all, I really love my machine."

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Verified
5/5

2005-01-12

"I had a great experience with Vicious. Their product is great! Fast confirmation, tracking information is provided right after they shipped out my orders. The clear case is awesome and it looks so cool at the dark !!! Will come back and buy more ! Thanks, go go go Vicious!"

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Ease of checking delivery status
Delivering products damage free
Delivering products on-time
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Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
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Verified
5/5

2005-01-12

"Awsome! This clear case with customized light rules. Just add the Corsair memory with light meters, you will definitely impress all of your friend."

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Verified
5/5

2005-01-12

"very good price. very good service.fast shipping. will buy it again. thank you"

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Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
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Verified
5/5

2005-01-11

"My experience with Vicious is very good. For starters, they personally confirm my order to make sure I was the authorized purchaser of the computer. Then, at the shipping of the computer, I received a tracking number to insure I know where my computer is at all times. Once I received the computer, I found Meticulous packaging and the computer turns right on. The only thing that I would do different is to wait for just a little bit, because I would get the new SLI machine."

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Being updated on the exact date the delivery was sent
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Verified
1/5

2005-01-04

"First-ViciousPC changed prices after the sale and requested that I pay an additional $90 or they would cancel my order. This was after they confirmed my order twice. This is completely illegal-I verified this with the BBB.
-shipping is taking forever. two weeks have gone by and item still has not shipped. every time I call I get a different reason for the delay.
-terrible customer service, very indifferent and seem just to want to get you off the phone

I would VERY strongly discourage anyone from dealing with this vendor. Their business practices are unethical and illegal.
"

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Likelihood of customers making future purchases
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Variety of brands and products offered
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Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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Verified
4/5

2004-11-19

"Well so far so good as far as the machine goes...No problems...My only complaints are:

I was supposed to get a Free Far Cry Game with my order but I have not to this point....iris at Vicious say they will ship it out.....

I also asked for free shipping and was denied only to find that before my machine shipped they were offering free shipping for orders over $1499..(i qualified)......

My Machine shipped out 1 day later then they quoted which was fine...they had my motherboard on back order.......everything runz fine so far...I still feel I was cheated on the shipping a bit but it would not stop me from going with vicious again....

"

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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Web site being easy to use

Verified
5/5

2004-09-27

"This is one of the best computer I have ever bought. First of all, the machine arrived on. It was well packaged and all the instructions and info were neatly stored in a binder. Upon hooking up everything, the computer fires right up. I have had it for roughly 1 month now and it hasn't been down once. In addition, I having even turn it off since the first day. It is really a work horse. I will keep my fingers crossed."

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
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Verified
5/5

2004-04-28

"This is the best pc I have ever own! The sale rep was very courtious and the product came just as described. Even though UPS did a very bad job, (there were visible damage to the boxes everywhere), because the superb packing Vicious did, everything was intact. I plug in the firt time and it powered up lighting fast! Now I am always the first one ready when I am online playing Gunbound. I love this machine and Vicious the totally the best way to go."

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Is committed to quality products and services
Is consumer focused
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
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Verified
5/5

2004-02-19

"My purchasing experience with viciousPC was at least a 8.50 out of 10.Since I dont have a credit card I had to customize my system over the phone.The sales rep was able to awnser all of my questions and help me to create a"HARDCORE GAMERS"system.I looked at many online retailers before I decided to go with vicious.They had a lot of hardware options.They didnt ramrod a particular vendors products on me.The system shipped when they said it would and was delivered on time.Also they sent all of the out of the box info for the hardware instaled on my system including drivers.I liked this because I like to format from time to time.Well I might be part computer geek but if your shopping online go play with the customizer at viciousPC before tou make your system purchase. P.S. If the people who built order no. 24359 ever read this you guys rock!And Daisy also!! "

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Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
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RFl
Verified
1/5

2003-12-07

"Hello. I bought a computer from Vicious PC. The power supply started to quit on me before the 30 days were up. I called them, and after speaking with a Tech support person, they said they would do a cross-ship. They would charge me the cost of the power supply, and ship one to me. I would then return the old one and they would credit me back the cost of the power supply. They would even send a UPS return label so I would not have to pay for shipping.
I returned it the next day, and even checked the UPS log to see if they received it. They did.
I waited a couple of days and emailed them. No response. Sent them several emails at their corporate office and the tech support/sales person himself. No answer. I am trying again. Please give my $38 back please. I am on a fixed income and cant afford to lose this money.
Thanx,

This has been going on since May, and its Dec and still have not heard from them after repeated emails. They are a great comapny to deal with as long as you dont need warranty help.
"

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Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Web site being easy to use
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5/5

2003-07-15

"Well, the computer I got from them has no noticable problems I can tell. I see the sound was an issue for someone, but mine worked just fine. I got a AMD Athlon 2ghz gaming rig, with a Radeon 9700. I had no driver issues with any of my games, and no configuration issues with the card. This is a plus, seeing as some have problems with Radeon cards. It was a true Radeon card by ATI too - not a Sapphire generic one. Came with NTI CD maker, which is a program I like in regards to burning CD's. Vicious Pc had the most customizable options from the sites I visited, as well as the cheapest price. Assuming they are still in business in a couple of years, I would definately consider getting another PC through them. "

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Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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1/5

2003-04-08

"Order process was quick and painless. Employees were not rude at all - I never called to complain however.

Then I got my computer - everything was grand. It took me about six months to realize the sound card I paid for was never installed (SB Audigy). I had Advance 97 on board instead - Too late for replacements - I bought a SB Audigy 2 Platinum and just installed that. To top it off, I paid for a 2100+ xp processor, and recently discovered that a 1500+ was actually in my system. To me, these things are akin to piracy - taking advantage of someone who doesn't know better (or in my case, someone who should know better).

Moral of the story: Whatever the company's intentions, I don't recommend buying a computer from them. Try building one yourself, or buy from a more reputable company ( Alienware, Falcon Northwest, Hypersonic, Dell, even Gateway these days).

I suppose I deserve getting jacked for not checking the components right away, but I was pretty busy back then.
"

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Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site