"I ordered the commando SLI rig from Vicious PC. every email and phone call made to the comapany was helpful and covered any questions I had. The ordering process was simple and easy to follow.

The computer itself is outstanding. I've had it for over a week with no bugs or malfunctions. It gobbled up every game and program I've used. Runs smoothly, cool and quiet. They even threw in a T-shirt. I'm wearing it right now as a matter of fact. I would buy from Vicious PC again and highly recommend others to do so."

"They sold me a Katana with 3700+. I found out that it is not compatible with 3700+ because I called the barebone manufacture ASUS. These guys have no idea about their own product. Buyers beware."

"Got a shogun laptop as a grad gift. It did take a while to arrive, but it came on time. The company called two days after to confirm the order.
I ordered it on the sixteenth of June, and it came the fifth of July, so if you're prepared to wait, they make a really good gaming PC."

"Overall I would have to give Vicious PC an A rating. After spending a fair amount of time comparing dozens of laptops that met my needs, Vicious PC won out easily.
I wanted thin, wide, and fast, the Shogun became the PC that I used as my anchor for comparison. For graphics and resolution the ATI 9700 Pro W/ 256 RAM was a huge part of my decision. I have many ATI products in various PCs around my home that have served me well, so naturally I was delighted with the card. Everything else was just my own preference, I upgraded the RAM to 1Gig and went with the 7200-RPM Hard Drive.
For me, the 15% instant discount closed the deal, I got a lot of laptop for the price I paid. The PC is working wonderfully, well beyond my expectations.
The only complaint I have is really just a personal annoyance. I received a phone call confirming my order that I could not understand. I’m sure we have all fallen victim to a computer help center in a different country. I understand the necessity of having multilingual employees in this worldwide information age, but I don’t think I should have to go over to my Chinese neighbor for help understanding a phone message.
I mention it for the sake of venting as it pertains to previous encounters and wish it not to reflect poorly on Vicious. I have an excellent computer at an absolute outstanding price!
"

"Though at first there were some mishaps in regards to correctly identifying my name after placing an order and having me fax over an authorization form (the first attempt did not go through), I am ultimately satisfied with my experience with ViciousPC. The product is bar none one of the best I've ever owned, and I've owned many. The red tape was worth it, I highly recommend."

"A Little slow to deliver, but well worth the wait. One BAD mother of an AMD Gaming Rig."

"We often do not know what happens "behind the lines" at a company. Usually, it isn't the company as a whole that makes a mistake, it's the individual working there. However, an individual IS hired by representatives that the company deem competent and capable - thus, they reflect the company as a business. Their actions (or lack thereof) represent the company.
So, this brings me to ViciuosPC. Some might have had a decent, if not, good experience from them. Most companies (even if they are poor) should deliver on what you purchased, at a reasonable amount of time. Many people have no problem, or albeit, a small problem that they are willing to forget as long as the product is delivered. But, a company, should be ever-willing to help, contact, and take the initiative to keep their customers happy. And, it doesn't take much to keep your customers happy. If there is a delay, most companies should contact the customer, apologize for the delay, and many customers will be happy to wait. The reason, because the company took the initiative to contact you about the problem, and apologize for the delay. Many people aren't very hard to please.
So, I shall describe ViciousPC as a company, and WHY YOU SHOULD NOT shop there. Everything at the company looked very pleasing at first. The website was well constructed. The website was easy to navigate through, and purchasing online was simple. They even sent an automated message to your email account claiming that they will call you in 2 days, which they did. I was very pleased, until the date my product was scheduled to ship, and was not shipped.
I waited an entire week after the date of when my product was supposed to be shipped, until I mailed them. Keep in mind, that my credit card was charged the day they contacted me to confirm my purchase. After I contacted them via email, I got a response in about a day. The reporesentative wrote an incredibly vague email, lackadaisical at best, which would make one question whether they are building the computer to the specs with which I ALREADY purchased. I bought the computer with the AMD 3700 and the representative wrote an email saying that their technician requests I replace to the 3700 as it is "more stable." Why would the rep ask me to replace the processor to the same exact one I have already purchased?! Again, the email was incredibly vague, and I wrote back immediately asking those questions. I waited another 4 days without a response, and emailed them again. I told them that I questioned whether or not they are building my computer at all, and they should contact me back soon. Again, I received no email or telephone call from them another week later. So, I called them with the intention of having them refund my money (again, they charged my CC 2 1/2 weeks before I called). I talked to a gentleman, who sounded very inept and incredibly rude. He told me the lady didn't know what she was talking about, and that it was a NEWER AMD chip that operates at a lower wattage. Well, I'm glad to FINALLY know this now. The gentlemen said that she didn't know what she was talking about, as she knows nothing about computers. WOW! That's good to know that they hire people who know NOTHING about what the company sells. Not to mention that they failed to take the initiative to contact me about the problem in the first place, and return my emails at ALL. If they lack the communication at the company to directly state to the customer what the problem is, hire sales reps that know nothing about computers, and never take the time to mail you about any issues, then one should AVOID the company like the plague. One would only extrapolate how well the product would be built, and whether it would be built to WHAT you bought - in my case, already BOUGHT! I asked to refund my money as soon as possible, without any excuses. The gentleman said he would do that. I furthered asked for a cancellation number of some kind which he did not provide because he said there wasn't any. I was very nervous about my 1600 not being refunded, as they didn't give me a cancellation number and told ME to contact them in the next 2 days to make sure that the money was refunded. WHAT?! I immediately contacted AMEX to dispute the charge and cover myself just in case they were attempting to keep the cash for as long as possible. Of course, AMEX was very curteous and told me that they will get my money back no matter what. In short, purchasing from ViciousPC is not a very savvy move. I implore you to not purchase any product from them and go to a more reputable company to buy your PC. Even IF the more reputable company is more expensive. They said that nothing good comes cheap, and ViciousPC is a prime example of this scenario."

"I can't really comment on customer service because it has been awhile since I received any updates regarding my order.

I'm really dislike the "hidden delays" and inaccurate information given on the website. If you tell me my product will ship on the 12th, then I expect it to be shipped on the 12th, not on the 20th or any other later date."

"Purchasing from vicious pc was never easier. I chose to call the company rather than order from the site because I felt more secure talking to someone directly that I was going to shortly give my $1875 dollars to.
I chose to go with the "Shogun" Centrino laptop model, because it was thin, powerful, and had a long battery life. I ordered the laptop as follows:
2.0Ghz Centrino processor
1GB DDR 400 Ram
60GB 7200RPM Hard disk
Wireless card
DVDRW drive
No OS. (Yes you can order the laptop without OS if you request it over the phone. I saved $70 dollars because I had my own Operating System). I also ordered 2 day air for an extra 22 dollars to zip code 06082.
The sales associate was very curtious and patient, understood everything what I was asking. I placed my order on Feb 18th, and was sent an email, saying to expect a tracking number by the 28th.

I recieved a tracking number on Friday night, 3 days before expected. I called to see what the status is of my order when I saw the money deducted from my account, and was later emailed saying that the tracking number had been created.

I will update this review with more information AFTER I recieve the laptop to review the quality of the product. I am expected to recieve the laptop based on UPS shipping information on March 1st.

******UPDATE******
I recieved the laptop as expected on the 1st of march according to ups. The box was packaged great, lots of materials, nothing was damaged. I took out the laptop and examined it. I found that the laptop was very well made had a nice design, sleek look. Very thin for its power. I loaded windows on the machine with ease, the supplied cds were very easy to load. The laptop driver CD had an auto install that helped alot.
The laptop also came with a free carry case that was not advertised on their site, which saved me about 50 dollars.

Overall, I would strongly recommend Viciouspc as a laptop purchase, and had ZERO problems or complaints. "

"My experience with Vicious PC continues to impress and reinforces my opinion that this company is out to make the best gaming machine even if they have to build you a new one.

And because of problems with the Commando SLI rig I bought in February, Vicious built me an entirely new high-end rig at no extra cost (save for the extra and higher-end memory I wanted). They even special ordered me a titanium Quantum case to replace my black one.

Here's what happened. As I wrote earlier, the power supply on my original rig went on the first day and they replaced it free of charge.

All was well for a month and a half. Then I began to notice that the computer was running slowly. Eventually Windows wouldn't start up despite all my efforts and their phone support. Then the memory gave out and the company overnighted me two new sticks.

But that didn't solve the problem either. After reformatting and reinstalling Windows, still no luck.

So I asked Vicious to build me a new PC and they did. No arguments, no 'it's your fault.' No excuses. I asked and they said 'yes' on the spot.

I don't blame Vicious for the problems. Anyone who has an Asus A8N-SLI Deluxe board knows the problems this mobo has had with early BIOS on it as mine did. And most current power supplies, even standard the 500W that came in the original rig were not getting enough power to the two graphics cards in SLI.

Vicious knew this because they upgraded their power supply to an Enermax 535W SLI ready.

A bad company would have nickled and dimed me or kept making me RMA the power supply and whatever, forcing me to make it right. Vicious did not.

Once again I had this great support guy,Tommy, who's not only helpful but recognized the problem and stepped up to resolve it.

I've seen a few reviews here that say that Vicious charges your credit card early and ships late. They hasn't been the case with me. They built me a new machine while my old one was in transit and did not put any charges on my card until the new machine with upgraded memory shipped.

The new rig runs faster and quieter than the old one, with upgraded BIOs, to 1.07, upgraded NVidia drivers, etc. It's an awesome rig.

Sure, I've had some frustration, but I have never felt that I could not call Tommy and get the service I needed.

When you go with leading edge technology, you have to expect problems.

A company can throw the best stuff in a rig, but if it isn't calibrated right, forget it. Imagine Dell building a new rig for a customer? I would've been in RMA hell with a big computer maker because 30 days had passed.

So take my advice. Go with these guys if you want service after the first few months.

I couldn't be happier with they way Vicious has handled my problems. I hope there are no more issues, but even if there were, I still feel confident that this company would go all out to resolve them."

"I was looking for a specific laptop (after 6 months of searching and comparing) and found it at this site (Shogun model. AKA Uniwill 259IA3). Between 3 different merchants with similar prices, the discount at purchase time and free shipping won me over.

I placed my order on 1/22/2005 (a Saturday). Monday I received a call from Vicious PC to confirm my order and that there were no changes. Some information I found at www.notebookforums.com indicated the price may be a little off, but no additional charges were quoted to me. The ship date was estimated to be 2/2/2005. I decided to wait until 2/3/2005 and call if it hadn't shipped.

The item did not ship 2/2/2005 as estimated, so I called on 2/3/2005 and found the item was backordered. I recommend calling (maybe even pestering:) them to check on the status of any specific system. But I did not cancel my order as they stated that they expected some in and to call them on Wednesday the next week (2/9/2005) if I hadn't heard from them.

I received an email from UPS on 2/8/2005 that the item shipped and was expected to arrive 2/14/2005, which it did.

The item was packed quite well. The shipping container was a box for a standard PC filled with shipping peanuts and another box. After going through 4 boxes I found the laptop. None of this was a hassle.

All necessary CDs were included with the laptop in a separate box. The laptop powered on right out of the box (the battery was low and needed charging). So far, this system has been VERY stable and I am even using it as a digital audio workstation with the on-board audio (which usually isn't possible).

Ths laptop itself is a little larger than I expected, but not outlandish considering the 15.4" screen.

Though the select of laptops is small (3), they are priced right (mine was $1450US) and give extremely good bang for the buck. The laptops are more generic than the big name company's have, but so far I have had a pleasant experience.

Though I did have to call to find out the status of the order (no online order tracking), the people I talked to were very pleasant and easy to deal with. If it had taken longer, I may have canceled my order, but I also knew what I was getting was a custom system from a small company. It might have been different if I was buying a Dell or something.

I would recommend this company for anyone looking for a fast laptop (they sell other systems, too) at a reasonable (I was going for cheap:P) price."

"I don't do rating but I think I have to do it for the Commando I just got. She is so gorgeous and I can't get my eyes of her. It's been 2 weeks I have been with her. Thanks my mom to give me this wonderful X'mas gift and appriciate Vicious PC's A+ service and excellent products. "

"This is my first gaming PC. I am so glad that I chose Vicious PC. Not only they look cool from outside, the performance is really awesome. Purchasing experience is also great... their sales are very helpful in getting what I need. Plus fast shipping with tracking information. What more can you ask from a store? Highly recommended!!

"

"I ordered a DVDRW from Vicious and I received it within 3 days. Really fast turn around and product is as stated on eBay. Nice packaging and one of the lowest price on eBay. Would do business again."

"My ronin came last friday in a very well packed box. It came with P4 3.2 and 1gb of ram. I am truely impressed by the quality of the pictures and speed of the laptop. If you are looking something you can carry around everywhere, I wouldn't recommed it, because it is not that light. However, it is a great desktop replacement. If you don't have the space or don't want to have a huge monitor and a box, this is great to have. It also uses a desktop P4 CPU, so its performance is not compromised. Anyway, this MLK holiday is much more fun with my new rig."