ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2014-09-18

"I initially had some issues with a reorder which were frustrating and potentially a glitch in the system with how their forms updated information entered. About an hour after I left a review indicating my issues, I was contacted by someone who was sincerely interested in learning the nature of the problem to rectify it. He also to made sure my order went through without a hitch and offered a discount for my trouble. It has been a long time since I have seen this type of commitment to good customer service. It is reassuring to know that there are still at least a few businesses out there that value their customers and walk the talk. Mistakes happen and that's ok,on occasion. These guys made sure to make it right, so I am a happy customer."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-08-01

"I had a shipping computer error with Vetdepot that was immediately corrected by customer service. They went far above and beyond anything I would have expected. Issues are resolved quickly and completely. I would recommend this site to anyone."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-05-22

"I priced my Dog's medicines on at least 5 different sites, my local human pharmacy AND of course the vet's standard prices. VetDepot was the best over all. As soon as I signed up, I received this super friendly email inviting me to contact them with any questions, which I could do just by replying to the email (non of this do-not-reply stuff). Setting up my pet's profile was very easy, and so was entering my Vet's information. My only little nag is that the pet profile asks for the pet's date of birth, and Lucky was a shelter pup, so I had to guess. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-05-08

"Excellent service. Excellent communication with vet and buyer. A repeat satisfied customer for several years"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-05-03

"I have a cat who has a hyperthyroid condition, 3 maybe 4 years now. He has to have the Felimazole to keep his metabolism balanced. Vet Depot is the cheapest source and they get my subscription filled and shipped quickly. On the occasions I have needed the customer service assistance...changing the shipping address, online website misbehaving, vet info....they have always responded quickly, professionally, and were able to resolve the problem."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-04-20

"Shopping here is so easy and the prices are much better than any other online pet pharmacy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2014-03-21

"I found a variety of the product I was looking for. I called their phone for ingredients before the listed hours and contacted a helpful agent who answered my questions quickly and accurately. Then I completed the transaction online. All done in 5 minutes. Easy to use website. They said lack of ingredients on the product online was unusual and said they would add it. The lack of access to ingredients is the only reason I chose rating overall 4 stars, not 5."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-03-16

"Easy to use and navigate website. Has always had what I was looking for in stock and at a price cheaper than what I could get from our vet. Shipments arrive on time or early. Couldn't be more satisfied unless they were giving the stuff away."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-03-11

"I found Joint Max cheaper to order from VetDepot.com than from Entirely Pets.com, so I switched companies!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-03-09

"I get all of the canine medication that I can from Vet Depot and they have excellent process of order and delivery. Their prices are much cheaper than I can get at the Vet.I only wish I could get her insulin pens from them/ I do get all of her liver medications from Vet Depot , but can't seem to get her diabetic meds. I also get her heart meds from the. She is doing really good except for losing her sight which I wish something could be done about that. I do get excellent service and prices from Vet Depot"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-03-06

"The first place I go to to check for needed pet supplies. Easy to use website. Additional information available on the conditions/products that I'm looking for. Prices are very reasonable. Shipping is always fast."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-02-27

"I love this site! My older cat has thyroid problems, which is so common in cats, and buying his medication at the local pharmacy was costing me a lot of money. My vet didn't think I could get a better price online but she was wrong. Since I found the correct medication at this amazing price, my vet has been referring her other patients here. The site is easy to navigate and shipping is quick! Vetdepot has really helped ease the stress of having to give my cat medication each day. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-02-10

"Fast and easy. Always accurate."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges

Verified
5/5

2014-01-30

"Vetdepot.com seems to be a fine website for pet products."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-30

"easy to navigate website. their products are high quality as I want the best for my dog."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A