"Placed an order yesterday and called today to follow up called their customer service number and it's just an answering machine so I emailed them and got one of the rudest customer service people ever who lied about the prescription being sent to the vet yesterday even though I checked with the vet. Avoid this scam company at all cost!"
"Sent old, almost expired meds. Does not use original packaging. Manufacturer confirmed and advised NOT to use. Customer service department doesn't answer phones. Only responds when you file a credit card or bank dispute. Does very little to actually solve your problem or treat you like a valued customer. Use your local vet or a more reputable online company. "
"Had a very large order, in excess of $1000 before discount. So I called to place order. A pleasant person took my order. I explicitly explained the horrible experience I had with Allivet and how I would never deal with them again. Was promised free overnight delivery due to the size of my order. Reviewed order with the customer rep. Received an email shortly after from “vet depot” stating it was their pharmacy and my order was wrong. I replied and was told it had been corrected.
Once they received my hard copy prescriptions I received another so called vet depot email that my order was shipped. Overnight delivery took 5 DAYS, and imagine my anger to see it came from Allivet. I was never told even after my discussion about Allivet that they outsource to them. My emails since the delivery have been ignored.
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"I have ordered products in many web sites but this one is the worse! After you place your order there is not information on the website about the status of your order, they don't communicate if they received the prescription from your vet, they don't inform when your order will be shipped or if has issues with your order, the fastest thing that they do is charge you, my order was delayed for 2 weeks and I decided to call the customer service and because was missing my city information my order was never shipped because they are not capable to find out the city name looking at the state and zip code informed !! I guess technology didn't get there yet ! So basically if I didn't have called I would never be contacted by them about the issue and never receive my order since they had being paid already they didn't care ! Worst place that I ever order products !! Bad and low customer service after your place your order !! Don't buy anything there because if happens to you have an issue will you never know !!"
"Is it worth the cheap price to do extra work? Maybe.
I'm still waiting on a package that was allegedly delayed due to a back up in the pharmacy. Lucky for me that back-up ended when I emailed to find out why my order hadn't been shipped for 2 weeks.
Now I sent an email and that took about 5 minutes and I saved a bunch on the price. I have yet to receive my order so I don't know the condition (beaten up, expired, brand new etc.) so I cannot speak for that. but I do understand the value for overpriced medication and this saves a bunch. When they did respond they were very apologetic (even though they blamed something that probably wasn't the cause and said it was already processed and shipped) they sent it out in a casual manner the next day (not already shipped when email was sent).
End result so far- it was worth the extra time it took to save $50-100 whatever the difference was and it's still snowing so no fleas or ticks should be attacking my dogs before the medication gets here. Still dissatisfying to have to do this and be lied to. But most likely i would buy again and just set a calendar reminder to follow up with these clowns.
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"I ordered much needed medicine for my dog ten business days ago and the tracker says it's still 1200 miles away. The website says 1-7 business days after prescription received. I called Vetdepot to inquire and the phone went immediately to a message. I'm sure they will blame it on the vet not providing the prescription but I know my vet is very responsive and I don't think a prescription is needed for this medicine. I don't recommend Vetdepot due to sluggish service."
"I ordered 3 different medications for my pets from 3 different online businesses. All 3 had to contact my vet for a prescription before shipping it out. VetDepot took a week longer than the other 2. I ordered the medicine on 12/6 and it was delivered on 12/19, nearly 2 weeks later. I live in Maryland and the product came from Florida. I had something shipped from California that arrived 6 days later.
The price on Comfortis was the best, but I would rather pay more for the medicine than deal with the slow service."
"The price for Advantage Multi is THE BEST PRICE ever! Gave them only 2 stars because the service was horrible. I knew it would take a few days with contacting my vet, but what I experienced was ridiculous. I made 3 calls to my vet (to verify what Vet Depot said), 2 calls to Vet Depot, and 10 emails between me, my vet and Vet Depot to finally get my order shipoed.
My vet sent the paperwork SIGNED to their pharmacy as requested AFTER VET DEPOT SAID THEY FAXED 3 REQUESTS TO MY VET...must have been the wrong number because the only 2 people at my vet received NO FAX from them. I called and was given the pharmacy phone and email addresd and gave it to my vet to speed things up after that.
They sent an email with attachment, yet. Vet Depot emailed the NEXT DAY saying they received nothing and to contact my vet. The vet then received a phone call from the pharmavy after sending the paperwork/prescription as tbey were told to do, AND THEY WANTED A VERBAL OK AS WELL!??! Huh??! The clincher was 20 minutes after they called my vet AND DID GET THE VERBAL OK AS WELL, I received yet another email saying THEY DID CALL MY,VET AND MY VET SAID THEY HAD TO SPEAK TO ME FIRST!??! Huh?! THAT NEVER HAPPENED! The pharnacy spome to the vet and received the verbal ok SO AGAIN, TBEY LIED. Notbsure WHY they would do that other than tney didn't know how to respond THEY WERE TAKING FOREVER DRAGGING IT OUT AND I ATILL DON'T KNOW WHY THEY GAD TO GET A VERBAL OK AFTER RECEIVING THE SIGNED PRESCRIPTION!??!
I will NOT order from Vet Depot again...my vet will PRICE MATCH from now on for me because of the lies and dealings with Vet Depot.
Anyone who had no problem, I am very happy for you and wish my experience was the same. Taking a long time to ship wpuld be understandable and acceptable for the low price, BUT LYING TO ME 3 TIMES IS INEXCUSABLE! (Saved the emails just in case!)"
"It took a very long time to check items on their website and only ordered one item due to issues."
"I got the meds my dog uses at a great price"
"The title looks like an ad but this is true. I checked several online vendors for prescription medication, and Vetdepot.com has the best prices. The shipping is free, making the total cost even more competitive.
Corresponding with the vendor via email always get very fast response (within 2 hours or early next morning if inquiry was made at night). They even called me when there seemed to be problem with my vet's prescription. Very efficient operation.
Best yet, when my urgently needed pain prescription was stolen in the mail (as verified by the postman, and the fact that the whole community's mailboxes were emptied by thieves that day), the vendor expeditiously sent me the replacement, just in time to reduce the suffering of my dog, who is dying of bone cancer.
I highly recommend this vendor and I will buy from them again."
"I ordered Dasuquin to help my labrador as he gets older. Dasuquin was $20 cheaper than at my vet and shipped the same day I ordered. I entered my old shipping address and emailed customer service. They were quick to resolve my issue and ship my order to the right address.
I will be ordering from vetdepot again."
"As far as the prescription medication I need for my dog, there is no where that is anywhere near as cheap. However, they are very, very slow when it comes to contacting my vet and shipping. I've ordered from them several times and it does take quite a while each time. I always make sure I still have plenty of meds left for my dog because I know I will not receive them in a timely matter. It's true as other reviewers have said that they never answer the phone . But they do respond to e-mails rather quick, so that is a plus.I will continue to buy from them as their prices are so much cheaper than anywhere online and at LEAST $50 cheaper than my vet but I really hope that they continue working on perhaps processing their orders a wee bit faster. "
"I get a regular prescription med for one of our cats from Vetdepot.com and they've always been reliable vendors with good prices -- but this weekend they went above and beyond. I sent them an email cry for help because I realized on Saturday that my autoship med wasn't going to come in time, since the cat's dose has doubled since I set it up. I wrote them on Saturday with my distress call (I'm running low on pills!) and they confirmed by Monday that a shipment was on the way, and my autoship has been adjusted so this won't happen again. They make everything easy! Thank you, Vet Depot!!"
"I ordered treats for my lovely dog. I get it super fast. Recommend to others"