"Placed an order for a TV on June 2, received a call from CEVA Logistics for delivery on June 10. Never showed up, never called. I called them today and was told that they are not able to tell me when my package will deliver. Tried to follow up with Vanns and they have no phone number. Best I can so I send an email to their support email. Terrible will never use again."

"If I could give zero stars or a negative rating I would. The package was supposed to be shipped on May 19 and delivered by May 26. I received a phone call on May 23 saying that it was delayed but I would receive the package no later than May 29. I was told I would receive a phone call on May 27 to set up a delivery window. I never received any phone call and all attempts I made to contact them were ignored. I just looked up the tracking information and it is saying that the package will not be delivered until June 1. It didn't even ship until May 28! How!? And I didn't receive any notification from them that the package was going to be delayed again. DO NOT BUY FROM THIS COMPANY!!! COMPLETE TRASH! *update* June 1 has come and gone and still haven't received my package. Keep calling but can't get through. I have no idea where my package is or when I'm getting it. Hate this company."

"Purchased a TV from Vann’s via Amazon. It wasn’t until I setup the tv and disposed of the box when I realized that the tv had a bend in the bottom right hand corner. Vann’s is refusing to have some one come pick up the damaged product that they sent me! They are putting the onus on me to “get a box and fill it with paper and we’ll come and get it”. That a preposterous notion! Instead I recommended sending the replacement and we ship it back in the new box with proper packaging to prevent further damage."

"Received our order from Vann's, and it took a little longer than I expected. Usually when we order via Amazon we get our order within a few days. This was over a week and a half."

"I had a terrible experience with Vann's and will recommend to my friends and colleagues to not use them.

The only reason I chose Vann's was because it said I would receive my order on 24 April, when i was ordering it on 19 April. I have only received delivery of the order on 3 May. When I asked customer service what was going on, they just resent me a tracking number.

Terrible customer service."

"Had a problem with cracked screen on plasma and they made sure a replacment tv was sent and made sure things are perfect!!! Awesome"

"This isn't going to be a review where I drop the atom bomb on www.vanns.com.

My situation is short and sweet. I placed a preorder on a set of Sony SS-F7000 speakers. I called Vanns to check the wait on the speakers, and I was told by customer service that they were receiving a shipment the week following my initial order. That would be fine. That week came and went and I didn't see an email confirming processing or shipment. I called again and was told it would be well over a month before I would receive the speakers.

I understand how closeout sales places work, but if your customer service team doesn't have a clue as to when shipment may come in why take preorders? I'm not steaming out of my ears at Vanns. I'm just disappointed. I called them and canceled my order. If I wanted to take a gamble on when or if I'd receive a product I'd go to some big city and play dice with guys on the street corner.

Their customer service team is nice and very easy to understand, which is a plus over www.tigerdirect.com. I wound up giving TigerDirect a call and had them do a price adjustment for the SS-F7000 speakers. Yeah, it cost me ~$7 at the end of the day, but hey at least I know I'll get them and I've already got the shipping confirmation the same day."

"On 3/22/12 I contacted Vann's through their website to get some more information on Definitive Technology speakers. I got a response the same day from one of their "Product Specialists" who kind of answered my questions but I needed more clarification. He asked a DT rep for clarification and I had an answer within 24 hours of my original request. So far so good. In his last response the Vann's rep told me to contact him and he could put a system together for me. That's exactly what I was trying to do as I was looking to assemble a new home theater complete with a TV stand so I placed a call to the rep's direct line as he gave me that number in the email. On the first call I got voice mail so I left a message. No response for two days. Called again....got voice mail and left a message. No response again for two days. Third call got voice mail but did to leave a message. Instead I immediately called their 800 number. Their automated system put me in que for the next available rep. When the rep comes on the line it is the same person I had been trying to contact. You'd think this would be good. Well it started out good....I gave him a list of equipment I was interested in, including the TV stand. He made some suggestions on additional accessories and equipment he thought I would need which all sounded good to me. Once we were done he asked for my phone number and email address (which he already had) and said he would get back with me in a couple of days. That was on 3/27/12 and I haven't heard anything since. So I guess business is good at Vann's."

"They're decent if you have no hassle or qualms with a product. If you need support or a return though then god help you, they tried to outright ignore me and called me a liar."

"Great experience with my purchase of a Panasonic surround sound system. I was emailed updates throughout the order & shippimg process. I would use this company again."

"I've since had better luck with Vann's so I decided to delete my review. "

"Total time wasters, they take orders, then cancel them and when called to complaint, was told to order again. Worst experience I ever had, don't waste your time, go elsewhere!"

"Buyer BEWARE!!! Vann's return policy on defective products does not include a refund for shipping. It's a total ripoff , one of the very worst in the industry . And it is not even stated in their return policy description but sprung as an ugly surprise when the item is returned. How in good conscious can any company charge the customer for shipping a defective product?"

"Outstanding and Amazing - two words how to describe two of mine Vann's orders and overall experience.

First order was back in August, i purchased thirteen hundred laptop. Best deal online, everywhere else same model was going for fifteen hundred. Shipping time was decent.

Second order is what made me write this review. Something that will make me recommend Vanns.com to all of my friends, co-workers and relatives. I order seven hundred dollar camera and needed it by December 31st. Order was placed on 27th.
Sales associate Steven F. not only did an excellent job taking the order over the phone with addition requests. He also understood my concerns when i called about the order next day. Steven and his co-workers resolved the USP/Warehouse mistake. Returned phone calls promptly. Everyone i spoke to was polite and awesome to deal with. It was incredible customer service overall, not only did the camera was on my door steps on December 30th, i also truly appreciate that Steven, been part of sales team, did soo much customer service on his part. Most of companies this days will just transfer you over the phone to customer service department and off you go with your problem-but at Vann's, he was the person that sold me the camera and the person that took care shipping mistake-absolutely incredible!! i use to swear by newegg, but Vann's customer service won me over. Thank you."

"So far I am very impressed with Vann's. My 4th order with Vanns now first I ordered the Energy CC-10, CR -10, and the ESW C-10 subwoofer. I ordered it on Friday got the subwoofer on Monday, the CC-10 on Tuesday, and the CR-10 on Wednesday. Using the free ground shipping very quick loving it. Products came in mint condition.

Now the Energy VSV 10 went on sale a week after I purchased the ESW-10 sub, the VSV-10 is a much better sub. I called Vanns the rep issued my a free UPS return label for the other purchase and will refund the full purchase price. Not charging any of the shipping.

I placed my order for the new sub 2 days later its at my door.

You guys rock and have the best prices."