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Verified
5/5

2006-11-17

"They had a great price for what I needed, ordering was straight forward, I was charged for what I ordered and there were no hidden costs, and it arrived quickly. You can't ask for more."

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Verified
5/5

2006-10-25

"Linksys router arrived in 3 days. Lowest price found anywhere. Will buy from this store again."

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Verified
5/5

2006-10-13

"Ordered a Linksys BEFSR41 Cable/DSL router on 10/10/06, it arrived today 10/13/06. Fast, Easy and Inexpensive, everything I asked for!"

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Verified
5/5

2006-10-10

"Fast shipping product, Highly satisfied. Would definitely do business with again"

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Is committed to quality products and services

Verified
5/5

2006-09-25

"Upgrade Nation has excellent selection, prices and super swift delivery of merchandise. I would not hesitate to recommend this business to others and I will also be doing business with them in the future.
Dennis White, Carleton, Michigan
"

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Verified
5/5

2006-09-23

"their so good i'm buying more from them . their product seems better than the junk I purchsed from another retailer"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with

Verified
5/5

2006-09-07

"Ordered over Labor day weekend and still had my mouse on Wednesday. Great service!!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
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Being trustworthy
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Being easy to reach
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Making decisions on their own
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-09-01

"Prompt response,Timely Delivery as promised, very resonable rates.
I emailed customer service with a few questions and got the response within 24 hrs.
I will not hesitate to shop again. I will definitely recommend to my friends.
"

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Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy

Verified
5/5

2006-08-30

"I am pleased with the price of the memory I ordered, the speed which the order was filled and the postal service's speed of delivery. The stores' web site is very user friendly, easy to navigate and to find parts and upgrades for my old computer. "

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Is trustworthy
Is consumer focused

Verified
1/5

2006-08-24

"this is the worse online business i have ever dealt with. i placed an order on 7/18/06 and still have not received my complete order. i have placed at least six calls to their customer service "person" and nothing has been done. it is now 8/24/06 and i still don't have the product i ordered. i am going to have to take legal action against them"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2006-08-02

"Ordered 2 GB Sandisk Compact Flash Memory Card received 2 MG Intron Compact Flash Memory Card which was not even advertised on their website. Company to refund money and cover up to $5 of freight cost. Appears to be a bait and switch situation."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
N/A
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
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Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
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Overall technical support
N/A
Being knowledgeable
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Being trustworthy
N/A
Being easy to reach
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Making decisions on their own
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Resolving problems
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Customer service resolving problems
Customer service being knowledgeable
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Customer service being easy to reach
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2006-07-29

"I'll give this store 97% ratings.professional,easyto use site,better prices,adaquate shipping.It's hard to find all around good online store these days.They are saffisticated taking your money when you order something,but when it comes to basic service,they can't and they won't.Anyway,upgradenation is been nice to me and that's all Ican say."

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services

Verified
5/5

2006-07-15

"I bought samsung/micron laptop memory from this website. Every thing went as stated. It was a satisfying experience to by from this online store. I will positively shop again from this reseller."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
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Being trustworthy
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Overall customer service
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Customer service being knowledgeable
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Customer service being easy to reach
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Customer service being trustworthy
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Customer service resolving problems
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2006-07-12

"I pchased a Linksys BEFSX41 June 29th and received an email that afternoon that it had shipped. Wen it hadn't arrived by uly 6th, I tracked it through UPS and discovered that it had not shipped yet. It arrived today, 13 days after being ordered. This is not acceptable."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-06-09

"I ordered a 512MB SDRAM Sim and just installed it yesterday. It's working great (with the original 256MB Sim) and I'm very happy with the purchase. The only issue I had was extremely long delivery timeframe - whole 14 days. That should be sped up a bit. I'll most likely order from this store again if they continue to beat other stores' prices."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability