"I needed a replacement hard drive/firmware/OS for a large format/plotter HP printer. There was some doubt whether that was the issue and the only way to be absolutely certain was to replace the drive (this is a $7k printer) or pay $1000 for an HP rep to travel to the location and troubleshoot it.
UpgradeBay had the best price and, in addition, after I explained my situation, offered to accept the item back with a reasonable restocking fee if that did not fix the issue. All other stores would not accept a return whatsoever.
Given the reaction from other vendors, I was doubtful about the veracity, but Osaid Khan (the rep that helped me through this) had no issues with sending me an email confirming the verbal agreement.
Osaid answered all the questions I had thoroughly, the shipping was quick, and Osaid followed up on the order to make sure the replacement had worked.
I have put them in my contacts list for vendors and would not hesitate in ordering from them again. "

"Terrible! Terrible! Terrible! They delayed shipping and over charged without notification. When ask for refund of price difference, they played dumb and then lied about issuing credit to my credit card, which has not happened yet. Never Never again.


Immediately after I posted this comment, I received an email from UpgradeBay.com. After ignoring my emails for weeks, SUDDENLY they were able to issue a refund to my credit card. They offer incentives if I remove negative comments.

So much for NOT seeing NEGATIVE comments on them. Now you know why.


"

"First of all, if you don't order through amazon, ebay or other reputable service, you are on your own. I ordered LExmark laser printer from upgradebay.com. They sent me an Asian/European model that runs on 240 Volts of power. As we all know, that doesn't help in USA. It was an open box printer, yet they will charge 20% restocking for it anyway. I double and triple checked the model number before I purchased it. It was the correct 34S0700 number, yet I received 34S0706. Once I brought it up, they removed the 34S0700 from their website and claimed I ordered the wrong unit in the first place. They setup their fraudulent operation in a way, where you don't have anything in your hand as a proof. You pay, then you receive an email stating what is your order number. No invoice or description of what you ordered. You login back to their website and you don't see your previous orders there. They have full access to edit the order information, in case you complain. When I asked for an invoice, they sent me one with the part number I actually received, not the one I ordered. They are scam and fraud, as far as I am concerned. By the way, the website did not say the printer is going to be used/refurbished/or open-boxed."

"Received the product in good shape. Installed it, and it's working great."

"My CD/DVD drive in my HP computer fell apart so I ordered a replacement through Eric Yniguez from UpgradeBay. The unit arrived in a heartbeat and installed without fuss. It burst into life immediately and has been faultless ever since. Great service, great product, thanks Eric."

"I have purchased several items from UpgradeBay.com. They provide competitive prices, excellent customer service and my account representative, Eric Yniguez has been a pleasure to work with. "

""Easy and prompt process. Item was as described and works perfect. Thanks again.""

"Item ordered 5/27/12, Website said item in stock available for shipment. Ordered prior to 2 pm so order should process same day. 6 days past no part email sent to gain shipment information (no reply). Day 9 past email sent again no reply. Day 12 another email and phone call to 1-***-***-**** to find they ordered/received wrong item from supplier. Never contacted me to inform me of error. Customer service poor now waiting on cancellation and refund."

"Ordered a video card. Upgradebay.com was quick, friendly and efficient. Thanks Eric Yniguez"

"Ordered with ease from Upgrade Bay. I ordered a fuser for an HP printer. The service was accurate and fast. Eric Yniguez answered all my questions and concerns in regards to the part and what to order. "

"Part exactly as described and shipped exactly as promised. Great seller. Would recommend to others."

"I searched for a motherboard, and I ordered from three different sellers. Two sellers failed to ship, and they also failed to give my money back without claims being filed against them. Another seller stated the motherboard was not in stock. I continued the search and found UpgradeBay.com. The service, the product were outstanding. I have moved UpgradeBay to the top of my parts resource list. Thank you!!"

"We had to get a motherboard of a particular brand and model for a purpose built machine. Luckily this website had the mobo that we were looking for, so we ordered it. The mobo came in pretty quickly, installed it, and it saved the day for us! It's still working fine a few months later."

"The motherboard was shipped quickly and packaged very well. The board was exactly as described. Eric Yniguez followed up with an email to check on status. Nothing was left to chance. Positive experience from initial order to final follow-up with my end user."

"The hard drive that i ordered was exactly what i needed and the salesman Eric Yniguez was very helpful in assisting me as well. Great company to do business with and i will use them again in the future."