"I submitted an order, which included nametags, on a Saturday. The following Monday I was informed of a short notice TDY. I needed the uniform items in 5 days. I called Patriot's customer service. Brian, a Patriot customer service representative, answered my call. He was professional and ready to help. I explained my predicament and he immediately started see how he could assist. He assured me the items would arrive before I left for my TDY. But Brian did even better...my items arrived two days early! Without the items I would not have a serviceable uniform. Brian's fantastic customer service is much appreciated and really proves that Patriot's services and personnel are best! "
"What started out bad and trying with one associate ended on a high note when I phoned and the associate had I guess resigned and left me hanging, the new associate assisted me and did an excellent job."
"Ordered a parka from USPT, paid for it immediately, got an order confirmation a little later but didn't get a shipping confirmation. Emailed them a couple times and got nothing. Called six business days later and to my surprise within a few seconds a person answers, deals with the issue within a few minutes and emails me my tracking number. I received it in three days which is nice.
Parka looks and feels like it should though the mid-range color of the ACU is olive colored, guess it's a side effect of being manufactured in the prc. (People's republic of China). The parka is yet to be field tested but trust me, I'm in central Oregon in October, it will be. I'll keep you posted but other than the slow play, so far so good. I'm a bit skiddish but I'll try them again if they stock my ECWCS bottoms. "
"The representative was kind and prompt with updating my address for my order. Great customer service! "
"Quick response and great customer service! "
"Very good customer service. "
"I received an incorrect item and contacted the returns email right away. The customer service rep said they no longer sold the version of the item I was looking for, but found some extras in stock and had them shipped right away. They didn’t even need me to return the other item. Fast correction for a happy customer!"
"I was mistakenly sent the wrong item. I contacted customer service, and they promptly re-shipped the item. However, it was still the wrong item. I contacted them again, and they next day mailed me the correct item. Ivy Long was fantastic to work with, and the company went out of their way to correct their mistake"
"We received a call that the boots we ordered were no longer available. Needing to match a military uniform, a customer service representative worked with me both on the phone and on her own - which took several hours of her time - until she found our very specific needs, size, and timing requirements. They deducted rushed shipping as well and got us exactly the boots we needed and on time. "
"I placed an order with US Patriot and was pleasantly surprised on how fast it was shipped. I did I have some sizing issues with my boots, but that was of course on me. The representative I spoke with in customer service was very helpful and courteous while explaining their returns and exchange policy. Needless to say I now have the correct size boots because of the free exchange program. Would definitely do business with them again. "
"The item I ordered was shipped the same day. I received it the next day. I can't say enough about how awesome Brian in customer service was when I called with a question about my order."
"Great experience and customer service "
"Terrible Terrible Terrible. No one answer me on the order status. NO ONE answer to my 10 emails sent in one week. I have paid via Paypal that is the best way to pay with untrusted services, so i have claimed my money back and Paypal has opened a case if in a week i will not receive my items the will sent back my money. "
"I bought name tapes through them, never got them, called back after i saw my order in a "awaiting fulfillment" status and got excited thinking i might be able to actually get my name tapes. Nope, was told it all orders are put in an awaiting fulfillment status even when theyre shipped and to contact the post office if i haven't received my package and sent on my way."
"Did not receive all items. Had to put a claim in. They will not answer any calls or emails. Save your time"