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Verified
1/5

2004-01-06

"Ordered and paid for 3 modems. US-Depot shipped only 2. This company did not respond to e-mail nor snail mail. Will not purchase from a supplier that will not communicate. Appararently this company does not understand the meaning of repeat business. "

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N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
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Verified
5/5

2003-12-31

"Got my Audigy 2 ZS and Logitech Z680s at a great price, in perfect condition, and in a very short amount of time. Would definitely do business with them again. Thanks!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2003-12-23

"They shipped me the wrong drive after I notified them _two days_ prior to them shipping my order out to NOT send the "mitsumi" drive. I ordered a lite-on drive, but had to specify which drive I wanted under the shipping comments.

Very misleading, and I assumed I corrected the error.

I will now attempt to contact the merchant and send back the drive that they shipped me.

HORRIBLE shopping experience, DO NOT deal with these people. Save yourself the trouble and stay away.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Dlo
Verified
5/5

2003-12-18

"I saw their ad in pricewatch for a Athlon processor for a really good price. I tried to but it on the web but it would not give me the pricewatch price. I called them and they fixed the website right away and then I got off the phone and order the processor for the good price. It came a few days later and I was very happy. It is a very nice high end processor for an incredible deal."

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Overall product shipping and delivery process

Verified
2/5

2003-12-17

"Shipped in good time, but order was incorrect.
part of my order included a 20gb WD HD, instead i was sent a Seagate 20GB. Kept it, i was in a hurry to get a machine built for a friend. But i will not be ordering from them again anytime soon.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2003-12-15

"I ordered a Samsung CD Burner. When I got the package there was no software or documentation included (as opposed to advertised) making it impossible to burn CDs without proper drivers. My alternative is finding proper drivers from the Internet. Good luck trying to get a hold of Customer Service ***-***-****), line is always busy."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
N/A
Being easy to reach
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being trustworthy
N/A
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-12-09

"Quik shipping and lowest price on the internet! I like that they give you the option of paying for checkout etc."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
N/A
Web site being easy to use
Speed of web site

Verified
2/5

2003-12-03

"They open the retail box and takes all cables and stuff out and send it badly packing and iI got one dead Motherboard.

Its bad business practice. very confusing web site and have to click lot of options to complete the order.
"

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Overall product shipping and delivery process

Verified
1/5

2003-12-02

"What a joke! I ordered a LCD monitor from them and when I got it, the back light didn't work. Come to find out it was refurbished. Little did I know that "opened box" means - REFURBISHED! I think that these people are not very helpful, and if you consider buying from them, think twice!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-11-05

"I was building a new system and they are the only one that offer colored drive at cheap prices. I receive the drive about 8 business days cause they need to paint the drives. No big deal. My 1st reaction was WOW. These drives look sweet on my rig. Definetly will buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2003-10-28

"Ordered a Thermaltake Volcano 9 HSF for the lowest price available $16.95 shipped. Got the automatic confirmation email, and went to check the USPS website for tracking info, but tracking info never came. So I fired off an email for some confirmation on item stock/shipment. Couple days later, I received my order. Still no tracking info or reply to email.

Highs: best price, decent shipping time.
Lows: no package tracking, no email replies, and overall buyer discomfort.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is trustworthy
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Overall product shipping and delivery process

Verified
5/5

2003-10-18

"Ordered a couple of OEM modems, got prompt email of order confirmation, and a day later travking number. Products were packaged well, quick service, great prices. I will order from them again."

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Overall product shipping and delivery process

Verified
5/5

2003-10-06

"Very good experience! Ordered keyboard Thursday night, shipped friday, was here Monday! Was shipped USPS from CA and arrived here on the east coast within 2 business days. Definitely will do business again. Product works as advertized. "

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Overall product shipping and delivery process

Verified
5/5

2003-10-05

"I purchased a cdrom from them. The product was exactly as stated and arrived in a timely manner.
There was free shipping and they used USPS, but it arrived 5 days after I ordered. I woulld order from them again.
"

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Overall quality of the company
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Overall product shipping and delivery process

Verified
5/5

2003-09-28

"Bought a CDR-W from them. Everything works accordingly, the product as describe, the item arrived at expected date. Will do transaction with this seller again in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site