"Very rude customer service!!! I cannot believe they hanged up the phone on me!!! I ordered Cannon Powershot SD1000 Digital Elph 7.1 for $239 and received SD1100 instead which is $169.36. When I called to get refund, I was told that they cannot do that!!!! How on the earth!!! I have to return the camera and get the right product, but with this attitude how can I trust this company. They have to change the name of the company to untrusteddealer.com"

"Garmin Nuvi 760 Navigation System NEW .This is exactley the words on the invoice. Recieved garmin Nuvi 760 REFURBISHED not new. I am refusing payment on credit card. I am returning item I did not order. "

"Extremely Disapointing. DO NOT BUY FROM THEM. BEWARE Borderline crooked practices at work. * Ordered a GPS for an upcoming trip, didnt arrive due to being shipped to incorrect state/address. Rude customer service team was unresponsive (led me on that they had recovered and redirected the unit - not true at time) and is now playing games around cancelling order and giving a refund. For reference: Games involve using Fedex to ship the product all over the place, claiming they havent recieved the product back and cant refund (despite the fact I have never rcvd the thing). Walks the line very well, as this status puts me in a grey area in regards to disputing with credit card company. DO NOT BUY FROM THIS COMPANY"

"I placed an order on 5/50. They charged my credit card immediately. When the product wasn't shipped after 5 days I canceled the order by email and by phone twice. They told me that they didn't have a way to cancel the order and that if I didn't want the camera when it arrived to just refuse the order from FedEx. What a way to do business! In any case, I disputed the charge with American Express and now I have to go through a pile of paperwork to reverse the charge. Would I recommend these guys? Not on your life. They told me on my last call (6/4) that I would not be charged a restocking fee when the camera comes back but that is yet to be scene.
I learned a good leason here. No more interet discounters. I am only buying from known reliable retailers on the net. The $5.00 bucks I might save is not worth this kind of pain. Say away from these guys unless you're into self abuse. "

"I saw a lot of bad reviews, and they did try to hassel me on the warranty, but I said no aand itold them to ship or cancel. Paid for 2nd day delivery, and my Garmin 370 arrived as promised. Not the most pleasant experience, but $250 less than Best Buy."

"Worst customer service you can ever imagine. They are rude, keep hanging up on you. They added a extended warranty [for $79] without my agreement and wont take it off no matter what.
I would never recommended this store to anybody.
Tomas Kana,Chicago,IL"

"This is a TERRIBLE reseller; stay away. Their customer service is the worst I have ever encountered. They do not respond to e-mail and are quite rude over the phone. I ordered a TV and also an extended warranty which they said was a factory warranty. Well, it is not a factory warranty and, from all appearances, the warranty company, Safeco, does not really exist (other than a web site with no phone number and no street address). They would not refund warranty cost, so I will have to pursue thru credit card company. I do not see how they can stay in business treating customers this way."

"This place should be shut down. They are impossible to deal with.I placed an order for a Garmin GPS. This guy was as nice as could be upon placing my order he seemed real helpful.He talked me into purchasing a sat.signal antenna and an extended warranty. The next day I called to verify which antenna he had sold me.He could not even tell me which model it was.I asked him if that when I received it and was not happy could it be returned. His response was a definite yes. Upon receiving items on Feb 16th and discovering it was not what I wanted I did not open item. Called them on Monday and they were not nice at all, they had their money. They told me it was a non returnable item. They lie and contridict what their policie statement says on their web site. Rude and unreasonable is an understatement. Do not buy from these crooks! "

"I would like to warn others about dealing with Trusted Dealer.com DO NOT BUY FROM THIS SITE.
THEY ARE deceptive, RUDE, uncooperative, and will not work with you on any issue that you have. I recentluy purchased a Garmin GPS unit and unknowingly purchased an extended warranty
as they did explain the cost and will not alow me to cancel the $149.00 charge. They will hang up on you, get really angry and try to intimidate you, and even tell you they got your money so there is nothing you can do about it.
Don't make the same mistakes I did. STAY AWAY FROM TRUSTED DEALER.COM. I wish there was something I could do to return the unit and get my money back. This company should be shut down.
"

"DO NOT ORDER FROM THESE PEOPLE. I DID RECEIVE THE GARMIN C550, BUT IT IS NOT BRAND NEW, BUT A REFURBISHED UNIT. I DON'T THINK THEY SELL BRAND NEW ITEMS IN A PLAN WHITE GARMIN BOX AT LEAST IT'S NOT THE SAME AS WHAT BEST BUY SELLS. THEY WILL ALSO TRY AND UP SELL ACCESSORIES THAT YOU DO NOT NEED. THE UNIT WORKS FINE, BUT I HAD TO GO THROUGH A LOT OF CALLING TO GET IT. THEY ALSO OVER CHARGED MY VISA $10.00 WITHOUT MY APPROVAL WHICH I HAD TO DISPUTE. I AM JUST GLAD I DID GET A WORKABLE UNIT, BUT IT IS NOT WORTH DEALING WITH THESE CROOKS. SPEND AN EXTRA $20 BUCKS AND GET IT FROM SOMEWHERE ELSE..."

"DO NOT USE trusteddealer.com!
They would as soon spit in your face as have your business. Ordered a gps on 5Dec. Received their follow-up "verification" phone call a week later. Having heard nothing about the product shipping, I called back a week later and was told that it had shipped. It hadn't. Be ready to spend endless time on hold and then hung up on when you complain. Their "shop with confidence" badges on their website appear to be bogus. I sympathize with the hundreds of consumers on this and other websites that have been ripped off by these lowlifes. Here is a picture of the storefront so you can see what a dump it is.
donwiss.com/pictures/BrooklynStores/
The best $5 you can spend is to buy whatever you're looking for at any other Coney Island online retailer."

"I made this order around month back and I should have had it in 5-10 days. They have withdrawn the money from my bank account. On calling, they first said it'll arrive in a week. After around 10 days, they said "Your product was never shipped. Bye (hanged up)". Since then they are not picking up my phone!!

I also emailed them twice but seems there is no1 there who knows checking emails. The customer service people appear rude and uneducated and the service is poor (do not want to use superlatives).

I am frustrated from "Trusted Dealer". They must consider changing their name as the word "Trust" has some meaning in English language which do not reflect in their service. "

"RUDE LIERS WOULD NEVER BUY FROM AGAIN. SAVE YOUR MONEY AND SANITY AND BUY FROM A LOCAL DEALER. ORDERED A TOMTOM GO 910 WAS TOLD IT WOULD BE SHIPPED SAME DAY, 5 DAYS LATER I GET AN EMAIL THAT THERE WAS A PROBLEM WITH MY CREDIT CARD AND I NEEDED TO CALL THEM TO STAIGHTEN THIS UP BEFORE THEY COULD SHIP. CALLED AND MARK ZITO SAID "JUST CHECKING EVERYTHING WAS FINE WITH MY CREDIT CARD" BUT DID I KNOW I WOULD NEED SOME EXTRAS FOR MY NEW GPS, ANTENNA, SCREEN SAVER, CARRY CASE AND A SERVICE PLAN FOR THE GPS AS THE FACTORY WARRANTY DID NOT COVER ANYTHING AND THERE WERE A NUMBER OF NEW ONES FROM THE FACTORY THAT WERE BAD OUT OF THE BOX. THEY HAD A "SPECIAL" IF I BOUGHT THE ANTENNA AT THE REGULAR PRICE THEY WOULD THROW IN A SERVICE CONTACT,SCREEN SAVER AND CARRING CASE. AFTER BEING PRESSURED AND NEEDING THIS GPS FOR A BUSINESS TRIP 10 DAYS LATER I AGREED BECAUSE HE SAID HE WOULD SHIP THE SAME DAY AND I WOULD HAVE IT BY THAT WEEKEND, WELL I GOT IT FOR THE NEXT WEEKEND A DAY BEFORE MY TRIP. ANTENNA DID NOT FIT THE TOMTOM GO 910 BUT THE GPS WORKED FINE WITH OUT A ADD ON ANTENNA. CALLED 3 DIFFERENT TIMES (9/11/07, 9/21/07, 10/23/07 AND EACH TIME WAS TOLD THAT IT SHIPPED OUT...NEVER RECEIVED IT.THEN WAS TOLD THAT THEY NEVER RECEIVED THE INCORRECT ANTENNA. I HAVE PROOF FROM UPS THAT IT WAS RETURNED AND SIGNED FOR BY A J RAMOS. SO ON 12/01/07 AFTER MANY CALLS, MOST OF THE TIME WAITING FOR 20-45 MINUTES ON HOLD, HAVING THE WOMAN HANGUP ON ME WHEN I TOLD HER SHE SAID IT SHIPPED THE 4 DIFFERENT TIMES WHAT WAS GOING TO BE DIFFERENT THIS TIME. I CALLED MY BANK AND GOT A CHARGE BACK FOR MY $119 ANTENNA. WITHIN 24 HOURS OF THE CHARGEBACK TRUSTED DEALER TELEPHONED AND CALLED MY WIFE A LIER, SHE WAS RUDE TO EVEN ASK FOR A ANTENNA (THAT I PAID FOR) AND HE SAID THE ANTENNA ONLY COST $30 (BUT THEY SHOW IT ON THERE WEBSITE AT $119). I WILL NOT BUY ANOTHER ANTENNA AS I THINK THAT WAS ANOTHER LIE FROM TRUSTED DEALER. IF TRUSTED DEALER WANTS TO ISSUED A CALL TAG FOR UPS I WILL RETURN THEIR "GOTTA HAVE" STUFF AS I ALREADY PAID THE UPS CHARGES BACK TO THEM FOR THE ANTENNA."

"Do not buy from this store! They shipped me the wrong item and have repeatedly lied about sending me the correct one, then they finally admitted they never had the item in stock! THIS PLACE WILL RIP YOU OFF!!!"

"They are just scam artists. I have been buying things online for more than 12 years and have never dealt with anyone like trusteddealer.com. I ordered a Canon POWERSHOT SD800IS from the site and it explicitly said the item is NEW. After the order, I received an email asking me to contact them with regarding my order. So I called them and they tried to sell me some way overpriced accessories. I declined. 11 days later, I received the shipment and the item was not in the original Cannon retail package, it was in a Cannon refurbished package. I tried to contact trusteddealer.com about returning the item and was told I have to contact "****@****" for return authorization code. So I did and never get any reply. I called the Trusted Dealer again, now they started having problem hearing me...
Never buy anything from them again!!!"