"Exceeded expectations on delivery"

"I purchased a new lens on the basis of the price and a "Trusted Seller" tag on Google. I was impressed with the customer service when a representative called to make sure that the lens would fit my camera. When it arrived I noticed only a warranty card with Tri-State's mailing address. I was suspicious and went to the manufacturer's website to complete the warranty. I then found out that this was a "gray market" lens. Tri-State purchases the product directly from the manufacturer in Japan and imports them directly, by-passing the US importing company. The result is that there is no manufacture's warranty, only a one-year Tri-State warranty. Hence, the better price, almost $100. When I called the seller they admitted that this was the case. They did offer to refund my purchase price only after attempting to explain away the deception. My point was that they should have disclosed that this product did not come with a USA warranty and let the customer make an informed decision upfront. I eventually decided to keep the lens because I am leaving on a trip in less than a week and didn't have time to replace it. We'll see if there is any problem in the future. Beware of a price that's too good. Ask if its a US warrantied product."

"Double checked that the selected lense would fit my camera, what were it’s attributes. Place order online, free shipping arrived 3 business days later, well packaged! Thanks!"

"Delivered quick and was exactly what I expected A+"

"The order process was seamless and they even called me to make sure I ordered correct lens since some don’t order the right one. I appreciated that. Good company. Use them. "

"Item as described, quick shipment, but trying to get info on shipment isn’t simple! Good price !"

"What a service! They do their best to accommodate to the customer' needs. Great customer service....Second to none! "

"I ordered the Sony 1000 XM4, and it's exactly as described. Brand new, perfect working condition, great price, fast shipping. Only positive things to say about this interaction!"

"They are a trusted online store and they accept PayPal and AmazonPay. "

"I enjoyed the transaction with TriState, one thing was that they ended up not having any more cameras in black, like I ordered, so they sold me a white one, which is fine, bug they didn't match the sale price I had bought the black one for, ended up costing me about $65 more than I had anticipated. Would have been nice if they'd honored the price, but other than that everything was great."

"The price was great and the delivery went smoothly."

"Great experience! I would definitely use them again."

"I ordered a lens. The lens display didn't note that the lens was a opened box. It said that it came with a standard warranty but didn't include the warranty cards. It took them about 4 days to get it shipped. The lens works fine. Oh, and they want to call you up and sell you the rest of the stuff you forgot to order."

"Best price on the internet and really quick delivery. 4 days from payment till I had them in my hands. "

"My Nikon product was indeed brand new and in the factory box. It shipped about 2 days earlier than I expected and has met my expectations."