"Ordered roof rack cross bars that indicated adjustability to fit one of two rear positions. The product was fixed to size and not adjustable. I reached out many times, left messages, etc...ZERO response. To fix the issue so I could use the product, I fabricated spacer units for correct fit, drilled alignment holes for mounting bolts, and found correct size metric bolts at Home Depot. NO CUSTOMER SERVICE! So, congratulations top gear, you may have received one order from me, but you lost my repeat business. "
"I recently bought some step up bars from them and have incorrect mounting brackets. After weeks of trying to even get anyone to respond to me, no luck. They need to stop selling products if they do not have the support to fix problems. If you order from here and something is wrong, your screwed. "
"I ordered fender flares for my pickup and they don’t fit correctly. I contacted customer service (if that is what you want to call it). I had to send pictures. Then had to send a tracking number to the original order. All they are doing is giving me the run around. I wish I would have read the reviews first, will never make this mistake again. Please, please don’t ever order anything from this company. "
"I purchased these mirrors after researching several sights. Most did not offer the power folding mirrors at all. However, I did find one sight and quickly dismissed it due to the price. Top Gear Chrome power adjusting and folding mirrors was exactly what I was looking for. I received the product in 4 days, they were packaged well, looked amazing and functioned as advertised. I will definitely continue to use Top Gear for my truck accessory needs. Thanks you so very much. I have recommended your company to my friends and family. "
"I had ordered some taillights and never read the reviews so I was like “sh*t” afterwards but 3 days later I actually got my lights, they fitted perfectly, I loved it ! "
"Great service, fast shipping
Will purchase again "
"The price was right and the shipping options worked for me. I am having these installed by my mechanic at the RV Shop and so far they are exactly what we wanted. Thanks, guys! I'll be back!"
"I've tried 3 times to contact customer support and no replie. It clearly stated the price was 279.99 +tax (pair) and I was charged 499.99 +tax. Not Happy"
"Purchased $600 tow mirrors and both defective after emailing company they did absolutely nothing to make it right i will never buyfrom them"
"Damaged goods but they don't return calls. "
"Parts arrived after a month. No instructions, not what I ordered. No turn signals in mirrors. I have tried to call and email multiple time with no response "
"I had inquired if there was a wiring kit to hook up the turn signals to the
new mirrors (Mirrors come with the ability for turn signals), because my
model of 2004 GMC Sierra 1500 SLE did not come with that feature.
One of your representatives informed me that there was a kit available
to allow for what I was looking for. I did not have time to find that kit
before installing the mirrors.
I just installed the mirrors, and I learned something; the
electrical clip under the hand rest includes plugins for "Blue", "Green",
and "Black" inserts. The new mirrors came with a black and a blue insert,
so I put them in the appropriate slots, and blamo! I have turn signals in the
new mirrors!
So the wiring is already there, if the correct mirror is installed (as I just did!)."
"Im gonna start out by saying of course the product was exactly what i wanted and of even greater quality than as inspected! And just on that I’m thoroughly grateful"
"After i seen the money was taken from my account but no shipping label was sent i decided to call and it took 8 calls for me to keep calling until i got someone on the phone to tell me that i looked like the item was out of stock but they never told me this prior nor even contacted me to let me know. So i asked for a refund and she said she sent the request. I used paypal and normally paypal will handle the issue fast so i will see. Highly recommend finding another place to order anything... 0 Stars for this place"
"Hubby ordered halo lights for my Jeep. We ordered in plenty of time for Christmas delivery. They took out the money on Dec 11. Dec 15, I get an email saying they no longer had my lights in stock would I accept a less expensive replacement at no extra cost. I emailed them back said, no, just refund my money. No response for 2 days. Got into a chat portal with someone in customer service on 17th. They had not had time to go thru emails. So I gave her the order number and told her to give me a refund. She informs me they will get around to it in about 3 working days. (21st) No Christmas for me. BAH HUMBUG! I am glad it wasn't for someone special.
"