"Ordered an awesome sweater for my Mom for Christmas, and unlike a lot of reviews I see here, my order arrived exactly when they said it would be. Just like all my other orders previous to this one.

This is definitely the place to shop for "geeks". Items for every genre and anywhere in the house. All price ranges too. Oh and they have an awesome rewards program, so the more you shop the more points you get for free stuff.
"

"I'm not sure ThinkGeek even takes itself seriously as a seller.

I got a Star Trek ring for Christmas, one I wanted for a really long time so obviously I was very excited to see it under the tree. What a surprise it was when I opened the box and the ring was missing a stone! So I called their help line right away and when a lady asked me to send her pictures of the ring I did so while still on the phone. I expected her to examine the picture right away but instead, she told me that someone would get back to me within the next 48 hours. I waited for a while and then decided to contact their online chat for help. The monkey examined the pictures and gave me RMA number. I sent the ring back the very next day in hopes of getting a new one soon. Two days later I get another e-mail - from the lady I spoke to the first time around asking for the pictures Except she didn't e-mail me, she e-mailed the original buyer, even though she had my e-mail address and knew I got the ring as a gift. In addition, she also wanted pictures of the box and the packaging. I told her I sent the pictures while still on the phone with her and since she didn't help I contacted someone else who did. I also asked her again if she could contact me, not the original buyer, I reminded her I got the ring as a Christmas present. Even after that, she e-mailed the original buyer again asking for the pictures again so I sent her the same ones I sent to the monkey on the chat line.

Again. JUST NOW, three weeks later, I received a new ring and IT'S BLACK! It's as if someone wore it or dropped it into acid and then sent it back and they sent me that exact ring! What the hell?!?

Do not buy from this vendor!
"

"I ordered a jacket according to the sizing chart but when I received it the items was not sized right. Their customer service is not helpful at all. I would have to pay for more shipping and restocking fee IF they decided to take the item back. They should be owning up to the mistake rather than the customer paying more money to get what they ordered."

"I just placed an order and then my daughter emailed me and said she also ordered the same item from them which I didn't know she was going to do. They don't have a "cancel order" link on their site. You need to get on a chat session and work it that way. The order states that it's "processing", but the rep said she can no longer cancel it. I asked about just refusing shipment and she said I could, but would still be charged for the item. I then asked about an RMA, as she didn't even bring that up as an option and she said "yes", but after reading these reviews I'm hesitant to even go that route. I am amazed a vendor like this is still in business. I just wished I would have read these reviews before ordering from them. The customer isn't even close to being first with ThinkGeek.com. My best advice to anyone reading this is to find it elsewhere."

"Horrible rude customer service. Did not provide promised follow-up for pre-sale item. Refused to respond to email requesting clarification. Charged my account for something that wasn't due until February in December! Overdrafted my account and when I complained they said, "we"ll let the overlords know, it's shipped so nothing you can do about it." Are you kidding me? Their third party celery site is a joke that doesn't work! Thank goodness for PayPal and their protection! "

"I wish I could give less than one star. I ordered over 55 dollars worth of christmas presents on this website and only received 2 of my orders. After a month of waiting the other 4 items were put on hold then never shipped. They failed to notify me and still charged me. I had to sit on the phone for 30minutes and all they could do is refund me after I asked them several times to. They would not give me the product for the price it was on sale. This is a horrible company and I will never buy from them again. THINK SMART and shop somewhere else. Just a heads up the four items I ordered were the 4 pack deal with the Beer can steins."

"Tried to order a $19.99 item and pay via paypal. Paypal goes through order does not complete.

I wait till the next morning and check, still nothing. I go back to their site and the item is still in my cart. So I figure, lets see if I can't fix this the other will clear, so I run it though again, this time paying with a debit card. Still doesn't work, but I do get billed!

Write them and explain the issue. The reply a day later that ther is problem with my first name. For the record I don't have one...

Call them up and talk for thirty six minutes. During which time there amazing customer service rep informs me that his manager says "What kind of person doesn't have a first name?" Okay so now I'm irate and speak with the manager who clears the order and says place it again and everything will be fine. I tell me, no you place the order while I sit here on the phone and you confirm that it went through.

He does, it doesn't, and in the process he tries again four times! So in total I have 6 charges to my account for an order that their website won't complete. He tells me I will have my money back in 24 hours.

Two days later I call and ask, so where is my money? I'm told oh no it takes 3-5 days to clear. Meanwhile I am out $148 until this clears which hampers my ability to purchase anything else over the thanksgiving weekend.

Thanks so much ThinkGeek you will never see my business again."

"I ordered a light blue Star Trek hoodie as a gift. When I received it, it was teal, almost green, not light blue as pictured and described on their website (hence the fraud). I reached out to exchange for a yellow one. They said because it is not defective, I am responsible for return shipping, although they will send the new color with free shipping...that is not free shipping. I am paying for shipping twice for an item that was improperly described on their website.

I decided not to give THEM any of my money and am just returning the hoodie. I have now wasted double shipping (about $15) and have no merchandise. Hopefully they do refund my money for the purchase as they insist they will (after about 2 weeks of them receiving the merchandise back)."

"I purchased an item for $40 and my total bill was $66 after tax and shipping, what my receipt failed to tell me before I put my order through is that the total was in US $ not Canadian and I was charged 90$. So just a warning to fellow Canadian buyers Everything is in US and does not convert to Canadian $. "

"I placed an order around Christmas with ThinkGeek. I understood it might take longer to ship, especially where I am (Canada). A month later, I contacted them asking for an update as I haven't received my order. Customer service informed me that the order had "made its way back" to its warehouse and they would refund me. When I noticed I only received half the money back, I contacted them again, but they told me that they don't refund shipping in cases where the shipping error is on the customer's side. However my address was perfectly correct, and my buzzer goes straight to my phone, so there's no way I would have missed a shipment. Also the tracking info said the package had never left the state of Ohio. They came up with some excuse of their shipper not updating the info properly, but that it's still somehow my fault.

This is essentially theft. The package clearly never made it to my house, yet they're claiming it's my fault I never received it. How is this an acceptable business practice? ThinkGeek is keen on failing to make an effort to ship their orders and pocketing any money they make off shipping. This is unacceptable. NEVER shop with ThinkGeek."

"I ordered a small, they sent me a large. The material is very poor quality and the customer service is nonexistent. I've been trying to contact them for over a month by phone and e-mail but I have received no responses besides the automated response saying they received my e-mail. Stay away from this site, its a scam "

"I ordered a few items for my son-in-law and accidentally made a duplicate order. Called them right away and was told they couldn't stop shipment.

When I received the extra box I did everything exactly as described, even paid for return shipping - $16!
They sent me an email saying refund would be in 5 days, it's been 3 weeks.

I also tried to "live chat" and they put you on hold for 26 minutes and then disconnect.
Very uncool people to do business with, I will not buy from them again "

"I bought a lam for my son for Christmas. It was the Game of Thrones lamp. It arrived on time for Christmas, but the base of the lamp which is a sword was not properly attached to the based. I contact customer service and I waited over 65 MIN for somebody to get to me and process the return. They email me the labels and instructions to send it back by USPS. After 3 weeks no news from this company. I tried the LIVE CHAT which it takes over 60 mins again to get somebody. Well it says 25 min wait but you get disconnected. Finally I got somebody on the chat which after reviewing the information said the haven't received the lamp. Looking at the pace this company works, I hope my son will get his lamp in his life time. NO BUYING FROM THIS COMPANY ANYMORE!"

"worst customer service every. I made an initial order which they cancelled. Was told to reorder it and of course the initial one ends up being shipped. Now i have duplicate orders so they charged me twice but will not offer a full refund.

update: took a whole month of contacting them before finally getting a refund"

"I ordered 6 gifts in early November to be delivered for Christmas. I had them shipped out of state to my parent in laws where we would be spending Christmas. Low and behold, the one thing (out of checked baggage and multiple online purchases) that didn't arrive was my 6 items from ThinkGeek (which I stupidly relied on for an individuals whole gift).

So I called to find out why I was never notified at the beginning of December that my gifts were not delivered (they were sent BACK to ThinkGeek. Again, please remember that 20 other packages had absolutely no problem reaching this destination). Now they were out of 4 of the 6 gifts, but gave me a refund (gee thanks, that helps a TON on Christmas Eve eve in the middle of nowhere), a small store certificate (which wont even cover shipping of anything on there site) and a "replacement" for the two items in stock still. I explicitly repeat at least 3 times that the order now needs to be shipped to the billing address and NOT the original shipping address as we are not residents of that state. Representative Garrett agrees and says they are going to my state of residence. Disappointing, but workable.

Then comes my first full day back home on December 29th. I receive delivery confirmation that my ThinkGeek gifts were delivered to Ohio. Where we don't live and then I would be responsible for shipping them to myself AGAIN (a service I have already paid for). I call to have them solve it and Stephanie was only willing to issue me a refund after 90 minutes on hold listening to the same obnoxious music over and over and over again. So now I am out of gifts and have no recourse. I am not generally a reviewer but I now hate this service so much I have decided to let everyone else know not to order from them. If they can't figure out customer service or delivery maybe they deserve to be taken over by services like Amazon that actually TRY to make their shipments work.

BOO on ThinkGeek and BOO on their customer service (lack there of). Thanks for ruining our materialistic part of Christmas. Twice. "