"I ordered two shutter units approx. 6 months ago as part of a personal remodel of my home. It took a while to get to them, hence the delay in my review. I was assisted by Jose Orosco and would have made some serious mistakes without his help. My house was build in 1949 and is very well constructed. I installed on set of shutters and then approx. 3 months later installed the other. The installations went great and the shuttlers look better than the professionally installed shutters I have in my living room. I seldom write reviews but I was so happy with the quality of your product and the ease of installation, I felt obligated to comment. My only (minor) suggestion is it would be helpful if you made it clear to not screw the mounting screws all the way in since they are used to square the installation. It could be a little bit more clear how that all works. Again, thank you and I look forward to ordering more shutters from you. Jay Gibson"

"Local company quoted around $1000 more for the same shutters I ordered online. Installed myself which was easy (didn't need a contractor) and quality very good. Ordered more shutters already. Nice people to deal with too"

"Shutters arrived in 3 weeks and were simple to fit. All hinged ready to go. Service was good and Nicholas was very helpful in making sure all was measured correctly. Ordered before with Blinds.com but would recommend Shutter Store over these guys."

"Shutters arrived damaged 1 month ago and we have not received a replacement"

"My web checkout included shipping charges to Hawaii which was steep but then I'm used to that. There was no contact from The Shutter Store to verify the order as they had advertised. When I contacted them, they said they didn't ship to Hawaii. My question is this: Why did they charge me for shipping to Hawaii if they don't ship to Hawaii? These folks are very unprofessional and provide a very poor consumer experience. I recommend that others don't do business with them."

"Delivery time delayed...Slight damage on on piece...Product very nice"

"I've been a big TSS advocate and customer for the past 3 years now and finally getting around to providing a review online. I just ordered my 9th set of shutters and every experience has been better than the last.

Sales people are courteous, knowledgeable and best of all personable, which seems to be a lost art in the service world these days. They're also very thorough, ensuring to review the whole order prior to making the shutters.

I had one instance where one of the screws came out of the slats during delivery, and I called them up and they had fedex'ed me extra pieces within a couple of days.

Truly wonderful service, and in comparing the hunter douglass, Lowes, and other competitors' shutter quality at friends' houses, the wood shutters I ordered from The Shutter Store are notably higher quality. My dad's side hobby is woodworking and carpentry so we could tell right away these were legit."

"The shutter store missled me over and over again about the expected delivery date. Additionally, it was not at all apparent from the website that these custom made items were produced in china and ended up taking almost 3 months for delivery..."

"The product quality certainly exceeded my expectations. The price was more than reasonable, and the people were helpful throughout. You can't beat that."

"The shutters took approximately two months longer than quoted. This did not go over terribly well with my client. No one called to make me aware of the status at any time, and after I had called when they were several weeks late, someone told me they were late "due to weather". I was then told that they would arrive in a few weeks and I would be notified when they did. This date came and went again with no call at all. I called again and was told they were being shipped. The quality of the product was acceptable but I would not use the vendor again because of the lack in communication from customer service. "

"The help was great. I had a number of complicating issues, and they walked me through each one patiently. Thanks..we love the new look in the room."

"The shutters came when promised, were incredibly easy to install and look fantastic. Couldn't be happier."

"Awesome store! helped out in anyway they could. built my shutters to my speck and shipped them fast, and install in a snap (and i really mean very easy) i will defenately buy from them again there product is some of the best work i have seen. Cant say enough good things about this company"

"Everything was great. The shipment arrived packaged perfectly. Not a mark or flaw. All parts fit like they should and were easy to install."

"Shutters were delivered past the promised by date with no explanation other than it will be there soon.

Shutters were ordered unfinished. Construction was excellent. There was, however, some glue slop making staining difficult."