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Product & services pricing
3.75/5
Chance of future purchase:
3.75/5
Shipping & packaging:
2.50/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
2/5

2017-01-05

Easier access

"If there was a way to sign and keep information so don't have to keep entering it, it would be great. "

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Verified
4/5

2016-11-28

"when entering zip code on first screen, it generated the long zip on the checkout screen. After I entered all my info It voided my session, because I selected the zip box and hit backspace, which is not allowed apparently. "

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Verified
1/5

2016-11-17

Horrible Company

"First of all, they put my account on 10% reserve without notifying me, then went on to put it on 100% reserve still without notification. I admit that I was selling a high risk product, but still, no notification whatsoever that my funds were being held. Then now that the account has been dead for 4 months with no chargeback activity, they are playing games with me about releasing the reserve funds and both of the workers there Joe Brannon and Logan in customer service have directly told me that if I keep complaining they are going to hold the funds for the full 180 days.

This company is 100% dishonest, unethical, and shouldn't even be in business.

From what I understand the owner has a Malibu beach house and the other principal owner of the company Joe Brannon is the phony risk department manager whose phone number goes directly to voicemail, or he has one of his customer service lapdogs give you the run around.

Bottom Line - This Company Is Garbage!!!

I have dealt with at least 20 different processing companies over the years as an online merchant, and this was the WORST company BY FAR!!!! And I really mean that from the depths of my being.

It's Christmas and I need money to pay my bills, pay rent, and buy gifts for my family and these guys are over here telling me that they are going to hold the money for another 60 days into January, which is the longest amount of time that they can legally hold it.

Kudos to them for being the biggest jacka**es of the year.
"

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Verified
5/5

2016-10-28

Easy + Great Deals

"Easy to maneuver through the site and items are very competitively priced! "

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Verified
5/5

2016-10-13

Very friendly website

"Easy to order the merchant plate for my flatbed imprinter and reasonable shipping rate. Thank you!"

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Verified
5/5

2016-10-10

Repeat Customer

"Had to deal with an incorrect product and they handled it quickly and properly. Things happen but the mark of a good company is how they react to the problem. "

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Verified
5/5

2016-09-26

"you have the lowest prices on the items we've needed thus far and we have been very happy with the ease and timely delivery. "

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Verified
5/5

2016-08-22

"TROUBLE WITH PAYPAL CHECK OUT"

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Verified
4/5

2016-08-04

Paper Chase

"The idiots that designed the new chip card reading terminals did not take into account that thermal rolls are not readily available to fit into these terminals. Luckily, Merchant Equipment had what we need at a reasonable price. Thanks for helping me locate this product. "

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Verified
5/5

2016-07-26

"We couldn't find them at our bank anymore and are Processing Company was a very little help also thank you very much for your service"

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Verified
5/5

2016-07-20

"awesome if you can fulfil my comment request"

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Verified
5/5

2016-06-30

Great!

"Easy, but this survey **** :("

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Verified
4/5

2016-06-21

Less Expensive than my Processor.

"I've been using the Merchant Equipment Store for years because they always sell me equipment at less cost than Elavon, my processor. "

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Verified
5/5

2016-05-26

"fast, easy and great value for my money"

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Verified
4/5

2016-05-19

Fast and easy

"Fast and easy ordering. Whole thing from start to finish took about 8 minutes"

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