"Inkproducts.com is one of the worst online sellers I have ever dealt with. They post a phone number on their site which they never answer and which doesn't even have a message service. I purchased a refillable ink cartridge kit that was faulty out of the box. When I finally got in touch with the customer service, they refused to replace the faulty product and suggested I buy a replacement part. Don't buy from this retailer!!!"

"I recently ordered a quick fill station for my Epson Artisian 800 printer. At first, I was a little concerned when I read some of the reviews, but, after calling the company, inkproucts.com, I was relieved to learn that not only did they answer the phone and explain everything about their product, they also mentioned they have been in business for ten years. My products arrived and along with their directions I was able to set it up and start printing. I must tell all of you that the picture quality was incredible!! Hats off to this company. They make it afforable to print and enjoy your photos and I might add, it is very inexpensive to print. I will tell everyone about their service and products. I am glad I did not let a negative comment keep me from ordering this awesome system ! I will order again and again !!"

"Very unprofessional, poor customer service. 2 years ago I purchased their system, had a problem which could not be resolved. When I purchased another printer and wanted to purchase a new ink system I was scolded by the owner for not being able to follow instructions. I was told that it was not necessary to purchase a new printer that there was nothing wrong with his system and I should take my business elsewhere. I placed an order the other day not knowing it was the same company, since they changed their name. I was called back by the same guy and told that they would not sell me an ink system since I was a unsatisfied customer in the past. At first I didn’t know what he was talking about, then I remembered. Talk about holding a grudge. Apparently this company does not need the business so if you can, buy elsewhere. "

"I ordered the bulk ink kit for my Epson CX7450.. I read some of the ratings on reseller reviews and was slightly concerned, but read the google ratings and they were great, so I ordered.

Yeah, the documentation could be a little bit better, but overall... We're all tickled pink with the quality of the kit and the quality of the prints we're getting. This is clearly a top-notch product, and makes me really glad that I didn't buy one of those cheaper kits on eBay.

Shipping was prompt, I got a tracking number I think the next day... overall, it was a really great experience.

Thanks for the good work, fellas.

-Tom Radel"

"I have been dealing with the Ink Place and Mr. Walsh for more than eight years and never had a problem that wasn’t taken care of immediately. Each problem turned out to be caused by me.

I have installed and used his products on printers as far back as the old HP 1200 series, the Cannon 3000 series and presently the Epson 1800 wide carriage. I had a problem with the colors, all out of sort and incorrect, after checking with Mr. Walsh I found that I had obtained some low grade paper. After changing to my regular paper all was fine again. Then I let the printer set for five weeks while I went on vacation. Upon return I found the printer to be all out sorts. Again with the help of Mr. Walsh I found out how to clean the Print heads and after a few print outs the printer was back in business again I have since made a color print templet which I print every day or two. I do desktop printing including graphics and photo up to and including 13 x 19. With a good graphic or photo to start with you can’t tell the printout from a photo lab copy.

I have installed his systems on more than a half dozen friends printers as well a three Epson 220's for my three grown children. All are well satisfied with there operation. Some of my friends have updated there printers and installed new systems themselves.

I agree trying to get Mr. Walsh on the phone may take more than one call as he is a very busy man but when you do get him he never hurries you and takes all the time necessary to solve your problem.

I have observed Mr. Walsh at computer shows from Fort Lauderdale to Jacksonville Fl. When people bring there problems to him he fixes them in minutes and always give the opportunity for a complete refund. Never have I seen a refund accepted, There is no way this man can be considered a con=artist

I am proud and honored to have Mr Walsh as a business acquaintance.
Wilbur Rau Palm Coast FL VERY SATISFIED.

"

"I have been using refill kits on Epson and Cannon printers from The Ink Place for over five years. If you follow the directions, you will not have any problems with these kits. On 9/15/2007,I purchased the Epson R260 printer with the auto refill system installed on it. I took it home and hooked up the cables and installed the drivers and that was it. The printer worked with no problems right out of the box. It prints great photos with excellent colors."

"Dr. Ink

You cannot realize my surprise when I got home from work yesterday and found the printer and ink I had ordered. I want to thank you for the prompt service to both my printer needs and you explaining everything to me. I will continue to support you and your products. I cannot think you enough; you have made this transition from HP to Epson very easy. I will be setting the printer up today and I know from the information provided that I will have no problem. I would like to say another satisfied customer but I am a
still satisfied customer. I am on my forth system, 2 for the Canon IP300, 1
for HP K5400 and now the Epson. When time comes that this system has played out, you can bet I will be calling for another one. Thank you for all the time you spent explaining everything to me, I know you are busy and I truly appreciate you helping me out of a bind.

Thanks again.

Tom Shell
Director of Manufacturing Systems
Green Cove Springs
PRINTSouth Corporation
"

"Inkproducts.com INVOICE
I have done business with Inkproducts.com people for the last 10 years
maybe more. I have nothing but good relations with them.
During that time I have bought 5 printers and 4 stay-full systems
from Inkproducts.com. I do printing of pictures for people and have
had good success with the products that I have received from Inkproducts.com
I but ink for my printers at least 4 times a year and photo paper
by the case. No problem with ordering from Inkproducts.com.
A problem "yes" but a quick call to Inkproducts.com and Harold has
you back and running the way it should be or what you need to do to fix
it. Most all of the problems turned out to be my own mistakes.
Where I didn't follow the instructions the way I should have.
I have never found Inkproducts.com or their people to do anything
dishonest or cheat people out of anything to do with the business.
They have been in the business a long time and to remain in the business
for a long time you can't be cheating people. They just wouldn't last.
"

"I have had excellent service from this site. I order 6-8 times a year for replacement ink cartridges for 3 printers at work, and also a couple of times a year for 2 home printers. I've contacted customer service by email and phone, and ALWAYS received friendly, helpful service. They've replaced faulty cartridges with no questions asked (2 out of more than 100 ordered), and they've put together special combination packs for me(instead of a 3/3 six-pack of two colors, I frequently ask for 4 of one and 2 of another) with no problems. What more can I say? I order from a lot of internet-based companies, and this has consistently been one of the best. "

"I teach a photo class and have been on the Board of Directors at our 200+ member computer club in Port St. Lucie, FL. I have used the system and ink, for the last 9 yrs. I do a lot of print outs for my classes and will swear I have not had one problem with the system or the people at the Ink Place.com. I have invited Harold to our club for a presentation at our monthly meeting. Many in our club now use his products and will attest to his honesty and product satisfaction. At present I use his System on my two printers. One being an Epson R 220 and the other a Cannon IP 3000. I have had very few problems with either and with keeping the bottles fill as directed do not expect any. In reading over the other comments, I find it hard to believe anyone could call Harold or his staff con-men or dishonest in any way. Donald F. Bart"

"Inkproducts.com
Bought ink refill for Epson R260. Didn't fill for a month. Had ink. Filled cartridges March 4th. Followed instuctions and they didn't get punctured or leak.
Installed on March 5th. The blue and yellow ink drip and the colors aren't correct when printing pictures for portrait drawings.
I called for 2 days and a message kept saying the phone was disconnected. Didn't redial. checked phone #863-223-1805 every time.
I sent an e-mail
It stated the problem and that the instructions were followed. I said I tried to call about a solution and the phone was disconnected.
I was disgusted and the e-mail said
"I guess we got taken by a con artist!!! If we don't hear from you we are reporting this to the better business bureau and a consumer reporter who can warn others in the western states not to buy ink refills on line because they might get you.
A disgusted consumer.
Harsh???? Yes! Very Harsh! Our computer is used by 4 college students and every thing else we need to print. How would you feel if you spent that much money and the results were so bad. This is the reply we got (word for word (exactly)
from harold walsh
"Boy you need to calm down and get a life. we have been in business for over 10 years and our phone number is not disconnected ***-***-**** and WE are not con -ARTIST-. My guess is that you did not read the instructions and WHERE unable to follow them. We have many customers who use our cartridges and ink with great results.
I will ppost this email on our web -SITS- so people can see how you approach things with threats. -YOU- name will be included. Just return the products. I DO NOT WANT YOU AS A CUSTOMER.... YOU HAVE PROBLEMS.
Harold
-words- are exactly as written.
Aresponsible business owner would call the phone Co. and find out why there was a disconnected message. He wouldn't put some ones name on the web -SIT- (what english)!!! Their privcy statement says they can't reveal personal information.
If you want to get treated like dirt because you got a defective product and couldn't reach anyone...(anyone would feel conned) then buy from inkproducts. Other wise avoid this Co!!!
"

"This CFS system was purchased from Inkproducts.com. The installation instructions were terrible, the support from Inkproducts.com was in-excusably bad and system failed (broke) on installation. Inkproducts sells this kit for the Epson Photo R320 at $189.00 and can be purchased for $79.00 empty, $105.00 filled from echostore.com. I have purchased many time in the past from Inkproducts.com but, NEVER AGAIN.. If you are looking for a company that supports their products, don't buy from Inkproducts.com.
Very Very dissatisfied."

"I purchase an Auto Refill Kit, it is defective, the company refuses to replace it. I charged it on my Master Card, the charge reference number is 0181."