"Do not order from this store! I ordered a nightstand over one month ago and I still haven't received it. They refuse to refund my order since they have it in "shipped" status. The problem is they have only initiated a FedEx slip but it was never scheduled for shipping. Customer service has been awful. I have been hung up on twice, was told once that they would call me back so I didn't have to sit on hold and never received a return call. I was also told that I would receive a new tracking number within the same day and of course that never happened. I no longer trust a thing they tell me and and going to have to contest the charges on my credit card since they charged me before the product even shipped. I will also be filing a complaint with the BBB. "

"I can not tell you how wonderful I think this online store is. We ordered 2 night stands, one dresser, one TV stand and one amazing coffee table. I could not have been happier with the results. The order process was quick and easy, the customer service was the best I have experienced ANYWHERE. Becky was wonderful, she tracked my shippment, answered my questions, and even checked up on me after delivery. We just moved into our new house 3 weeks ago and it already looks fantastic. We get so many compliments on the Sharelle Gigi Coffee Table. Its beautiful, and a solid piece of fruniture.

And let me add that the delivery men were great, they came on time (a far cry form the department store we ordered a couch off of- they went to the wrong address twice) The Bedroom Space delivery men arrived when the said they would and moved everything into the house. We had the basic shipping so we had to unpack it all ourselves so if you are not good with unpakcing and assembly I suggest you buy the upgraded shipping.

All in all I would have to say I would order again and again and I would highly reccomend The Bedroom Space. If nothing else I want to call and speak with Becky again, she was a gem and so great to work with.

If you are planning to "re-do" your living space please take my word for it and order from The Bedroom Spacel, YOU WILL NOT BE SORRY.

Have a great day!"

"Really bad online shopping experience. The order placement went fine (2 table lamps) and the delivery was within 2 weeks. The products themselves were very nice, but the hassle started when I needed to return the items! As a frequent online shopper, I always read return policies before a purchase. The Bedroom Space claims to have a "hassle free" return policy and "is proud to offer one of the best return policies on the internet." The also claim to offer "award winning customer service" and that "YOU the customer will always be treated with the utmost care and respect." These claims couldn't be further from the truth, based on my experience.
After my purchase, I never received any shipping or tracking information. Since I had the lamps delivered to a client (I'm a designer) I had to follow up with the client to see if they'd been shipped. Not a big deal at all. But when the return process started (and it WAS/IS a process) not having the tracking information became a problem.
The Bedroom Space has a 15 day return policy from receipt of item. Fair enough. After sending three emails and leaving a voice message regarding my desire to return the items, I hear nothing. I called back again this week and finally got ahold of someone. (My first email was March 26; my last phone call was April 6.) When I did get in touch with someone regarding returns I was sent a pretty snarky couple of emails telling me that she didn't have the tracking information...that the item shipped on March 3...that I was well outside the 15 day return policy...and that if I could prove I was within the 15 day window she could process my return. Huh?
I didn't have any tracking information, so how would I prove anything? I did have my emails though, so I had proof of my first contact with them.
Anyway, to make a long story short, I finally got the tracking info and they agreed to a return. It was only THEN that I was told I would have to pay a restocking fee. Now I know some online retailers charge a restocking fee but NO WHERE on The Bedroom Space's website does it mention a restocking fee. Only shipping and handling. When I pointed this out to customer service, they didn't budge and got snarky with me again. I was told by the customer service rep that he had gone "above and beyond" in assisting me. Huh. Really? I thought that was his job.
Anyway, it's been a pain. I'm returning the lamps. They cost about $250 and I will be spending $80 or so on shipping and "restocking" fees. I originally purchased through this store because, after doing some comparison shopping, they had the best price. Let me tell you - it's NOT WORTH IT! Spend a few more bucks and do your shopping elsewhere."

"I recently placed an order for my daughter's new bedroom set. When I originally placed my order the website said the nightstand was included in my order. I called to confirm this was the case and it turned out to be an error on their website and it wasn't included. Becky with RJD was able to get the nightstand included for me although it wasn't originally intended to be. I appreciate them making it right for the consumer."