"I started the kitchen cabinets design process by myself, which I didn’t mind, but later thought it would be nice to have someone figure this out for me when I was given the option again. My designer was a little helpful. I didn’t enjoy the process bcuz I couldn’t get constant and consistent help. I got one design email per day, of course nothing on the weekend. when I had questions, I had to wait until the next business day (near to closing time) Phone assistance was over a month for the appointment. Which was ridiculous. I ended up completing the process myself and placed my order before the sale ended. Well, a couple days later I get an email from the designer saying she took it upon herself to put my order on hold! Who does that? My money wasn’t put on hold! And then said it wouldn’t be removed until I emailed her that I understand if my order isn’t right I take responsibility for it. Huh? I ended up calling the company to remove the hold and ask that my order be processed. That procedure needs to be done differently. You shouldn’t be able to decide if a customer is ready to order or not. She could have asked if I was sure and then explained about putting the order on hold etc. I never experienced that from ANY company before. So four days later my order is off hold, and I emailed the designer as she insisted. If I had many months to place an order for this remodel maybe I would have just took my time with a designer, but that wasn’t my case and I told the designer about my situation when I got the first email from her. She told me, you can cancel this order and place it again with a future sale? Who’s to say how long before a future sale? And if I had enough time to wait for that. Which I don’t! But, I LOVE the cabinet sample I chose. I really hope I still love the entire cabinet/experience when my shipment comes. "
"Easy shopping experience "
"I scoured the internet and local suppliers for cabinets for our kitchen. I finally found The RTA Store on line. They have a large selection of cabinets to choose from. I submitted my measurements and some photos of the kitchen to the design team. A person by the name of Rachel got back to me with some questions and additional information requests. I responded to her and she sent back a beautiful design in just a couple of days. After reviewing the design the lady of the house wanted to make some changes. I thought this would be a major issue but turned out not to be. The new design came back within a few days with no problems. Everything we done with this company has been nothing short of a pleasure. I received the cabinets within the time frame they told me and they are perfect. We had some very minor damage due to shipping. Their claim department was excellent to deal with and the issues have been resolved. I cannot praise these folks enough. They are a great firm to deal with '"
“Thank you so much for your review, and we are so glad you had a great experience with us! Don’t hesitate to reach out if you need anything else!”
"Very good experience. Like the design tool. Excellent service and response from Karianne Whitehead"
“Thank you so much for your review, Karianne will be thrilled to hear she was helpful in your design process :) If you need anything else, please let us know!”
"RTA customer service was very prompt in calling me and emailing me about items that were no longer available or on backorder. They are helpful and friendly"
“Thank you so much for your order, we’re thrilled to hear you’re happy with the customer service you received. If you need anything else or have any other questions, please don’t hesitate to reach out!”
"The RTA people are very helpful and make the design and ordering process easy."
“Don’t hesitate to reach out if you need anything else!”
"I had complete confidence the RTA Design Specialist was providing us the best design, products and guidance. We are so happy with our new kitchen!"
“Thank you so much for your review, Our design team will be thrilled to hear she was helpful in your design process :) If you need anything else, please let us know!”
"I ordered on a Sunday and received my 6 cabinets on Thursday. The order was exactly what I expected. I especially appreciate the painting of the sides. I have ordered from others and had to purchase panels to finish exposed sides."
“Thank you for your review! We’re glad we were able to help and if you need anything else at all, please let us know!”
"Kristine was very helpful in designing my purse closet. The process was quick and efficient. It was easier than expected and less stressful than me trying to configure my closet at a big box store."
“Thank you for using our free design service, we’re glad you found it helpful! If you need anything else at all, please don’t hesitate to reach out to us :)”
"My assigned designer did a great job showing me options and following up on my questions and comments. But what impressed me most was that when she was not available (after hours) another member of the team stepped in to help me. "
“Thank you for your review! We’re glad we were able to help and if you need anything else at all, please let us know!”
"Cabinets are well made and of very good quality. Customer service is responsive and helpful as well. I would definitely use them again with my other home. "
“Thank you for your review! We’re glad we were able to help and if you need anything else at all, please let us know!”
"The cabinets arrived without issues. Assembly was fairly easy. One cabinet had no instructions (corner upper) so that I dried assembled sections before gluing and assembling. Corner base is strange that you can't order under parts with it, to make it easier to assemble and the wrong size base was included which we cut down to the correct size. Overall happy with the cabinets and would recommend to friends.
"
“Thank you for choosing us, we really appreciate your business and are glad we were able to help with your remodel! If you need anything else, please don’t hesitate to reach out!”
"Katrina from The RTA store is awesome. Very patient and understanding. It has been a pleasure working with her. "
“Thank you so much for your review, Jessica will be thrilled to hear she was helpful in your design process :) If you need anything else, please let us know!”
"The online shopping experience and design tools available made this super easy. The sample ordering and return process was also awesome."
“Thank you for your review! We’re glad we were able to help and if you need anything else at all, please let us know!”
"Jessica was very professional and work with us to the end."
A rep from The RTA Store, rtastore, has responded:
“Thank you for choosing us, we really appreciate your business and glad we were able to help with your remodel! If you need anything else, please don’t hesitate to reach out!”