"We have had ups and downs with T Mobile. Service is spoty but good when we have it. But today they really made us mad! They shut off our service because we accidentally short paid our bill by 3 CENTS!!! 3 CENTS!!! Then had to pay $40 to have them turn it back on!! We always pay our bill on time and this time by mistake we short paid. We NEVER got a call or notification saying they were about to shut our service down...NEVER. We have been a loyal customer for awhile and again, always pay our bill. And the one time we make a VERY minor mistake they dont even let us know being shuting our phones down. I am a stay at home mom with a baby! If something had happened I wouldnt be able to call someone. Come on. 3 CENTS. Call a customer before doing that. We will be changing services because of this. All they had to do was make a simple call and say, 'Hey, we see you paid your bill but before we shut off your phone we would like for you to know its short by 3 cents...' Thats all they had to do. "
"I've used this site twice and to be honest it's one of the best!"
"I've been with T-Mobile / www.t-mobile.com for a total of about 14 years (11 now and about 4 some years back) and I will not see 15. If I speak to a customer service rep and I am told that I will recieve a particular product for a particular amount and I hold up my end and pay for it up front, I expect to have my product with the terms discussed in our conversation. I don't expect to have my hard earned money put on hold until you feel like giving it back. I'm leaving after 14 years and 10 of those years overpaying when you dropped your prices for others and purposely failed to inform your loyal customers in order to give those cuts by having your fool loyal customers to pick up the bill. I continually have to fight to get you to appreciate me, it's worst than dealing with the VA. Your service rep called me over a period of 2 days trying to process your own BOGO deal for the Note 8 (Of which I have messages and voice messages). I was told I would only have to pay for the downpayment and taxes on 1 device. I asked to expalin how this works with my upgrade and was told that I would NOT have to pay a down payment for my device because the worth of my current device would cover it. Your rep even promised me a discount to be credited to my bill because his initial quote was less than the final figure
of what i had to pay. I don't care how wrong the rep was, deal with the rep. I don't need you to act like your doing me a favor by still charging me a second down payment and taxes by allowing it to be billed to me. That would still be outside the realm of the deal discussed. I'm so glad I didn't complete your survey after the first transaction so that I could tell the complete truth on how your service was over the course of 3 days. T-Mobile you could have very well EASILY fixed this. Now I have to wait on my money to be returned, of which I could be using to go to another carrier that would appreciate it's loyal customers. I've only started with this company because of cost. Not because of your spotty cellular service in my area that has been promised to change for years. Also definitely not for your customer service. After years of constant calling to finally getting a somewhat decent cost for this service I realize you pay for what you get."
"Excellent service that Britton gave me at Twinkle Murphy Tx. He was helpful, made everything possible to fix my problem. Quality service. Excellent customer service. I cannot say the same about the brand new Galaxy J7 that I bought 1 week ago and was already having technical issues. "
"Horrible experience with costumer and data services. I paid two months of a monthly data plan ($45 dollar per month). After few weeks my data stopped working because of an upgrade of t-mobile's frequency for 3g and 4g data speed. Before that it was working fine and I had them to check my phone compatibility so I didn't go blind on their data plan. Now, after hours of online and phone customers service they told me that I can't have a refund beacuse I paid in cash and because I paid for a prepaid service.
They should make their sales people aware of every service change cause the girl who sold me the data plan should have advise me to pay for just one month instead of two due to future frequency changes.
This is totally a scam. "
"Worst place to ever be and they are liars with bad customer service! I say never go to them because there are better services than them."
"since I started to use t mobile services they've put me in a situation that I was needed to contact them to resolve numerous customer care related problems!
they've made so many mistakes (not just a couple, but maybe about 10!) and it took hours (literally for 6 months being with them I've spent totally more than 40 hours of my life over the phone!
and extra money which I lost being with them - ( the first goal was to switch from ATT and Verizon to save money) at the end, I've lost hundreds of dollars,
I was with SImple mobile, ATT, Verizon - they never had so many miscommunicating stupid mistakes as T mobile!
don't switch to T Mobile - SAVE YOUR money, time and health!"
"The WORST service of anyone I've ever had to deal with. I've been having issues with them for 10 months now, including a claim with the Better Business Bureau. I had no idea a company could be worse than Comcast. Do NOT get tricked into their unlimited data plan. NOT worth the hassle and insane hidden fees down the line in your contract. I've never had to deal with any company like this before. They constantly hang up when "transferring" me to another department. TERRIBLE COMPANY."
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This is the worst cellphone company, I do not recommend anyone to share with them, even if they offered you a free line, because then they will steal you by deceiving you and take unwarranted amounts from the start. I do not have an international communication service. From the start, when my son played on the phone and made an international phone call, even though I am not a subscriber to the international call service, they added $ 134 to the monthly bill. When we contacted the customer service, they never helped us and also offered to share with them and take IPhone 7 is free to give them your old phone this offer all Lie with them, and after they did not pay socialist the full amount of the company and the old was vorizen and the old company Talaptna to pay $ 200 increase because the company did not t mobil pay them the full amount, "
"The guy helping me was super nice, but the customer service he was receiving while on the phone with T-Mobile was terrible. I waited for 50 minutes trying to switch over from AT&T, but the rep on the phone couldn't help him activate the new plan because of the error he made. 50 minutes later, customer service couldn't resolve the issue so I decided to stick with AT&T. CS at T-Mobile is terrible."
"store number 5415 :
I won't go anywhere else!!!
Laura, Christopher, and Xae all worked together to appease my personal needs. They listened to my concerns, and needs in a phone. Then, proactively started giving me helpful advice, and supportive information, leading me to purchase the LG V20, and signing up with a plan consiting of a "at work" business line. They set me up for future updates, and transactions to be expediting.
They were paitent, kind, and their experience showed well. Not once did i feel like i was talking to a "sales person" their genuine behavior left me with a trusting correlation.
I left confident and happy that I made the right choice switching to T-Mobile. "
"If you love data and not making calls or sending/receiving text messages than T-Mobile is definitely for you. This provider hands down has the worst cell phone coverage and customer service that I have ever seen. I made the switch from Verizon to T-Mobile on Saturday @ 12pm by 11pm on that same day i was cancelling my port request and my account with them. I had absolutely no cell phone coverage, i couldnt send or receive text messages, the outsourced customer service representatives did not understand how to correctly implement processes or trouble shoot my device. There were super long wait times for 12min or more and not to mention constant run around. I wouldn't recommend this service to my enemies... Seriously... whats the purpose of having great data but you cant send or received calls or text messages??? who does that?"
"I recently went to a TMobile store (the one in Landover, MD) to upgrade to a Samsung S8. I also inquired about adding my fiance to my account. She has a Verizon Samsung Note 5, and she uses it extensively to do essential parts of her job. I told the gentleman that I wanted to look into switching her from Verizon to TMobile and using her existing Verizon Samsung Note 5. He told me that wouldn't be a problem, he showed me how to do it, and he sold me both my Samsung S8 and a SIM card for my fiance's Verizon Samsung Note 5.
What he did not tell me, and what none of T-Mobile's advertising or information states, is that the Verizon Samsung Note 5 will not work well on the T-Mobile network. I did not discover this until after they had already put me on a 24 month payment plan for a $750 phone and had us close my fiance's Verizon account. I called them for assistance a few days ago. That is when they told me that her phone wouldn't work well on T-Mobile's service. This is essential information to my buying decision that they left out of the sales presentation. She now has been missing phone calls, texts, and emails essential to her job.
I explained the issue to several TMobile employees including several managers. The only option that was repeatedly presented to me was to accept a lower quality phone for free or to pay TMobile even more money to fix the problem. This solution was offered to me by several people from several offices.
So essentially, my complaint is that TMobile withheld essential information from me during their sales presentation,and then trapped me with no options except ones that represented a loss to me."
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Today April 22, 2017 I called T-Mobile customer service and talk with Melisa, ID# 1843311. I asked to be helped with my new SIM card and she was acting like she owned the company. She wants me to set up a password for the account and she wants me to tell her what the password will be over the phone. I do not want to set up a password, just need help with the SIM card. Horrible experience."
"I went to T-Mobile to buy a cheap top up plan for 30-days. They didn't have any top up packages that lasted 30 days, so the best I could do was the "$30 Tourist Plan". It cost me $42 plus change. Twenty-one days later, I lost all service. I went back to T-Mobile and waited nearly an hour (even though there were 3 employees and only one customer ahead of me). After all that time, they told me the plan I bought was only a 21-day plan. The other guy had lied straight to my face. They refused to rectify the situation and said that I must pay if I want service for the remaining 9 days. I refused, went home, and checked my original paperwork. Nowhere in the paperwork does it say the length of the plan! Why? The only reason would be to trick people into having to pay for additional service. They're ripping off their own customers!"