"ordered tv on the 8th of feburary for 1375 they told me it would be delivered on the 26th, tv never showed up, I called them and the tv never even shipped, no call nothing to inform there would be a delay, because of this I told them I wanted to cancel they said ok and they would refund my card in 5 to 7 days, Its been two WEEK
S!! and they still havent credited my card, I called several times no answer, they only answer the sales line not the customer service, they have told me twice they would refund my card and they never do, I have disputed the charge but they tell me that could take up to 90 days, I hate these pepole and they should never be allowed to do business again, a word of warning, DO NOT DO BUSINESS WITH THESE PEPOLE THEY WILL JUST TAKE YOUR MONEY, THEY CARE NOTHING ABOUT YOU (the customer)..."

"I wish I'd known about TV Authority before I placed my order in January. I'm now initiating the dispute process through my credit card company. The few times I was actually able to reach someone (after somewhere around 100 attempts) I got reassurances, but no action. They basically ignore me now that they've got my money. They were able, of course, to charge my credit card last month, but I've still got no t.v. after nearly 2 months. I've never had such a terrible experience with on-line ordering. I got this company's information through Consumer Reports, and I'm contacting them to warn them about TV Authority. I only hope that someone reads this before they make the mistake of ordering from this sham of a company."

"Placed order received delivery date of 2/6-2/8. Merchant was not to bill prior to shipping. Merchant billed on 1/25. Contacted 2/25 to cancel order. Did not credit until 3/13. One of the worst internet sellers I have evar dealt with."

"WORST shopping experience I have ever had. Placed order almost a month ago, and to this date, I have no idea what is going on with my order. I have been on hold for 4 hours and then got disconected on various ocassions. They don't reply to emails. DON'T EVER BUY HERE"

"My experience from tvauthority wasn't all bad. First off, their customer service system is a sham. I think that's where 99% of their problems are coming from. I ordered my samsung dlp tv and repairmaster warranty from their site saving almost 700.00 dollars. I had read the reviews prior to ordering and was quite hesitant but I figured I could always dispute the charge if need with my credit card company. To my surprise and I'm sure it was because I kept calling just about every day and waiting the 1hr hold time, I got my tv in about 25 days. Though this may seem a long time for most, if you look at the other reviews I feel lucky. My biggest complaint is that prior to ordering the tv I was told my credit card wouldn't be charged until the order was ready to ship, a lie. My card was charged the night of the order and after numerous calls nothing changed. Second was a couple of days after placing the order I read some further reviews and decided against purchasing the extended warranty. No big deal because they told me that usually doesn't ship out for 4-6 weeks after the order right? Well as of today about 2 months later and 10+ calls into customer service where on 3 occasions the service rep stated she personally watched the credit put in I have yet to receive any charge back to my credit card. I further found that every time I called I was just placated and yes'd to death to make me get a false sense of feeling something was going to be done about this credit. It wasn't until I brought up the fact about disputing the charge to my credit card company that they brought the lying to another level about actually watching the credit happen. All in all I wouldn't say tvauthority is a bad site as long as you have a month to spare before you expect your tv and don't want to cancel any part of your order. There's something to be said about a company who has a short hold time for the sales dept but almost an hour hold time for cust service. I kind of got the vibe of once they get your money, you're kind of strung along at their pace, and all promises go out the window. Hope this helps."

"Do not order from TVAuthority.com.
Seriously, I do not know how these people sleep at night. I spoke with Tico, Tori, Anthony...
Waited over an hour. Television never shipped. Was billed right away on date the order was placed. Now we have cancelled the order and are waiting for our card to be credited. Do not shop TVAuthority.com. It has been the worst experience I have ever had. Awful.

I have since placed an order with Vanns.com and it has been a breath of fresh air dealing with them. I placed the order yesterday and I already have a shipping tracking number. Fabulous vendor!"

"tvauthority.com president called and has credited back my card. "

"well if knew that i was going to get the run around from this company i would have stayed far from them.i get the same promises that every body esles gets. it going to be in next week or we are going to get you a tracking number.when i read every bodyelse report about what going on with them and seem just like me.heres my experence with live chat.it took 3 hours first.
Tuesday, March 06, 2007 12:38:48 PM (3/6/2007 8:38:48 PM - GMT)

Powered by SightMax.

Welcome to www.tvauthority.com, Toi will be right with you.

Toi:
Hello Gabriel, how can I help you today?

gabriel:
hello

gabriel:
hello

gabriel:
i just want to know wheres my tv

gabriel:
it been almost 4 weeks

gabriel:
#****** order number

Toi:
I'm here

Toi:
Let me take a look at your order give me one second

gabriel:
just tring find out whats going on with my tv

Toi:
I will check that out for you

gabriel:
thank you

Toi:
The distribution center is closed for the evening, It looks like they
closed about 10 minutes ago.

gabriel:
well can i get their number

gabriel:
so can call took like 3 hours to today get somebody

Toi:
I left my representative a message to get back to me first thing in the
morning. I can not give out their information, it is against the
contract we have with them to give out their information.

gabriel:
its just have not got my tv and now find alot bad info about company
on the about get your stuff

Toi:
I am sorry the order is delayed, Right now I don't have any information
available for you, but I will have an update for you in the morning, I
can give you a call once I find out for you.

gabriel:
i have read that th e calls are never done

Toi:
It will be done

gabriel:
what do you mean by delayed

gabriel:
has it left there yet

Toi:
I'm not sure I do not have any information for your order. It will not
be there within the delivery window you were given and there is no
shipping information available.

gabriel:
i was not giving a delivery time untill i called now the time has past

Toi:
Yes

gabriel:
ok will see whats in the moring will your phones be working

Toi:
I believe so

gabriel:
ok well thank youi

Toi:
Thank you, I will be contacting you in the morning

gabriel:
thanks

Visitor gabriel has ended the chat
she said that distribution center was closed it was only 1:50pm. thats a lie and she said she would call that "it would be done" it wasnt. two days latter i talk to anthony he said i would get tracking number in 24 hours . that didnt happen.i think they dont know what a tracking number is. so now i am going dispute this with my creit card comp. i am also going out of my to file any kind complaints that every body has written to do like bbb or start my own law suit let it be. STAY FAR AWAY FROM THESE PEOPLE."

"If you are reading this and have not purchased from TVauthority I will save you the trouble of reading the rest of the posts. DO NOT BUY. THIS STORE IS A SHAM AND YOU WILL NOT GET YOUR PRODUCT BUT WILL BE CHARGED FOR IT. If you have already purchased something from them and are wondering why it has not been delivered, call VISA immediately and dispute the charge and don't waste time trying to contact TVAuthority. If you paid other than a credit card, God be with you.

If you have been ripped off by this company, please take the time to file a complaint with the FTC. If our government cannot protect us from preditors like this company we are in trouble. They continue in business despite all the people they have cheated.

www.fbi.com
1-***-***-****
https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01 "

"It actually showed up! Seriously after all the raving and bad reviews I lost a lot of sleep ordering a 58" plasma from TVA..but I ordered there for two reasons: I am in Los Angeles so I could go down to their store and unleash the fury, and also its a lot easier to sue someone in-state. I called about twice a day asking what was the status was...btw nver got a tracking number...I kept telling them I was local as well.

I ordered 2/23 and the plasma was delivered on 3/5 I did have the 3-5 day shipping...which might be a ripoff for locals since the distribution house is in Carson (just outside LA)so delivery only takes a few hours by truck.

They still sound like a shady company but...thats my story..

"

"TV Authority: The absolute worst online purchase experience I have ever had. Don't be lured in by their low prices.

TV Authority charged my credit card $365.58 immediately upon my placing an online order on their website for a TV that was indicated as being in stock. From that moment until the present, the order status on their website has indicated that the order was "processed" with "shipping pending."

I have tried numerous times to contact them about this order, but have yet to be able to speak to a live human being. I have attempted phone contact, online chat through their website, and e-mail contact. The only response I have received is an automatically generated e-mail response on 2/26/07 which read, in part, "We received your email concerning the status of your order, and a qualified TVAuthority Team Member will review your questions and respond by the next business day."

That was a week ago and since then, I have written two e-mails and left a phone message for James Agiesta, whom I understand is the Customer Service Manager, at extension 508 asking for a refund of the full amount charged since they apparently have absolutely no intention of shipping the TV.


I have not heard back from TV Authority and fully believe that they are intentionally "selling" product that they cannot deliver in order to have access to customers' money for a period of time. The other reviews I have found here have confirmed that my experience is not unique. I have since initiated a charges "dispute" with my credit card company and have filed a complaint with the Better Business Bureau.

I will NEVER purchase from this company again."

"wow i feel stupid. why didnt find this site before i ordered.i found a Samsung LN-S4051D for 300 less than at best buy. i noticed that my order status was pending for 3 days. i called and of course no answear. on friday 03/02 i tired again to call. guess what? phone lines are closed for training.RIGHT!! i tried the live chat.. after 5 tries i got in touch with a rep. she promised to send me my tracking number on monday. we'll see..i sent an e mail today telling if i dont get my tracking number i'll cancel my order and contact the BBB and ATT General in Cali. i'll keep you posted. wish me luck UPDATE.finally got a phone call back AFTER lots of e mails from threating to cancel my order and to start legal action. got a tracking number for the shipper Mach 1air. i check it , guess what? they cant release my tv!! so i got thru to a live chat today at TV Authority. heres what they said

Welcome to www.tvauthority.com, brian will be right with you.

brian:
Thank you for contacting the sales department! This is Brian, how may I
assist you today?

LOUIS BROWN:
hi there

LOUIS BROWN:
i want to know why my order hasnt left mach1 air yet? i got a call
from u guys yesterday saying it show it left last night

LOUIS BROWN:
i want to order from u guys again

LOUIS BROWN:
but wont till i get some info on my 1 order

brian:
one moment please while I look into your order

LOUIS BROWN:
order # 125489

brian:
thanks for holding

LOUIS BROWN:
no problem

brian:
I was able to look into your order and unfortunately there was a slight
delay

LOUIS BROWN:
was or is?

brian:
we are currently on working in getting this shipped from the warehouse

brian:
they have all the info and a tv allocated for you

LOUIS BROWN:
ok so what was the problem

LOUIS BROWN:
cant u let them know to release it

brian:
they have just been extremely busy and are not able to ship these out
quicker than orders are being placed

brian:
Yes we are working on it

LOUIS BROWN:
so when can i expect it

LOUIS BROWN:
i was told before betwen friday and the end of nect week

brian:
oh yes that will still hold true

LOUIS BROWN:
so i really need my tv

LOUIS BROWN:
i will cancel my order

LOUIS BROWN:
so i need a concret shipping and drop off date

brian:
you will have your tv next week

LOUIS BROWN:
if its not shipped i will call my CC and dispute the chargers

LOUIS BROWN:
i understand what ur saying but i keep hear the same stuff

LOUIS BROWN:
so when next week

brian:
by the 14th

LOUIS BROWN:
wensday march the 14...

brian:
yes that is correct

LOUIS BROWN:
when will the mach1 site reflect this

brian:
I honestly do not know, they enter info manually and they are not the
quickest to update their systems

LOUIS BROWN:
mmmmm'

brian:
I will put your order on my list to follow up and as soon as I see
tracking I will email that to you

LOUIS BROWN:
i'll be looking for the e mail and my tv by the 14th... i know ur
di\oing ur job but ur compsny needs to do a better job

LOUIS BROWN:
i really wouild like to order from u guys again

brian:
I can understand that and I really do apologize for the delays. We are
currently addressing some of these issues so future orders run a bit
more smooth.

LOUIS BROWN:
ok

LOUIS BROWN:
when do u think i'll get an e mail

brian:
I honestly don't know as I am in the sales department, but I would say
today or tommorrow

LOUIS BROWN:
ok thank you

brian:
no problem thank you for your patience

LOUIS BROWN:
yw

wow! wish me luck"

"Believe everything you read about this company!
The worst experience of my life!!!They are a bunch
of CROOKS!!! Ican't get anyone on the phone and they do not return e-mailes. I already call Visa
to stop this charge!I used to think about my two
years in Korea in the early 50's was the the worst experience but it turn's out to be TV Authority!!"

"I can't believe this company is still in business. After three days of not being able to speak to a representative, I finally got online and began doing my research. Hundreds or poor feedback entries everywhere I looked. So, I called tried to call again. Finally, after days, got through to a sales person who, after many excuses, cancelled my order. I still am waiting for a refund, but the bank should take care of it if TVAuthority doesn't. Just a quick note - ordered the same product from Vanns.com, and it was shipped and delivered in less time than it took me to actually SPEAK to someone at TVAuthority. STAY AWAY!!!!!"

"Can't agree more with everyone that has posted recently. THIS COMPANY NEEDS TO GO OUT OF BUSINESS, PERIOD. I have never received a real email or phone call back from anyone - I continue to be told "we are getting you a tracking number", etc etc.

DO NOT BUY ANYTHING FROM THIS COMPANY. Please - anyone that has bought from this company go report to the BBB of LA: http://www.labbb.org/BBBWeb/Forms/Complaint/ComplaintDetail.aspx?CompanyID=13195932&sm="