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Verified
5/5

2023-01-10

Quick and Dependable in any Climate

"Taking a moment to provide our friends at Sylvane a great rating that they have earned with us time and time again. Recently, and during the Holiday shopping season their company excelled when others might not have. A great selection of products, with accurate representation of details, specifications, and inventories greatly assisted our purchasing decisions. Shipping was quick and shipping-speeds options were available to choose from. If you're in a spot or just looking around for a good and reliable company, LOOK HERE. I would bet that you'll have made a wise decision. "

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Verified
5/5

2023-01-05

Portable AC/Heater

"excellent customer service"

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Rep reply posted 2023-01-06
A rep from Sylvane, Sylvane3, has responded:

“Thank you for being a Sylvane customer! ”


Verified
5/5

2022-12-29

A Company You Can Trust

"I've done business with this company many times and have had nothing but excellent customer service, even when I had to return an item I wrongly ordered. Great company to deal with."

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Rep reply posted 2023-01-06
A rep from Sylvane, Sylvane3, has responded:

“Thank you for being a Sylvane customer!”


Verified
5/5

2022-12-26

Excellent mini split AC unit 9000 Btu

"I installed this myself in our park model Arizona home. I will not say installation was easy but it was a bit of a challenge mounting the inside unit. That was just because the mounting location was limited. But it install is now done and am just waiting for the HVAC tech to vacuum and charge the system. Anxious to get it going."


Verified
5/5

2022-12-24

Great unit, fast shipping

"Purchased a Coway Airmega 400 air purifier over the Black Friday weekend. Best price found, shipped in three days. Great unit from a great company."

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Verified
5/5

2022-12-23

Outstanding Product

"I have used the Vornado space heaters for about 10 years and searching for a metal enclosed unit is very difficult to find. Currently
the company makes this model heater only enclosed in an outer plastic structure. I've read a number of reviews that state the outer plastic structure has melted. These Vornado heaters produce a lot of heat and a very economical. I especially like the off white metal finish on this model, it fits well in any room.
"

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Rep reply posted 2023-01-06
A rep from Sylvane, Sylvane3, has responded:

“Vornado heaters are a customer favorite, and we are so glad you're enjoying yours! Thank you for being a Sylvane customer and for trusting us with your heating needs. ”


Verified
5/5

2022-12-10

Excellent service with quick shipping!

"I have ordered from Sylvane three times now. I have been having a harder time finding the filters for my HEPA machine but have always been able to find the HEPA and the pre-filters with Sylvane! Each time I have ordered, the service was quick and the products were not the knockoffs that you have to be concerned about from Amazon and eBay.

The only thing that I wished were different was that I knew that they were going to have a Black Friday/Cyber Monday sale to get my filters at a discounted rate. But...that is understandable to not announce those much in advance for obvious business reasons. Thanks for being there, Sylvane! I'll be ordering again around Black Friday next year!
"

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Rep reply posted 2023-01-06
A rep from Sylvane, Sylvane3, has responded:

“Thank you for being a Sylvane customer, and a repeat one at that! We're glad you are able to find what you need on our website. If you haven't already, make sure to sign up for our emails for sale announcements and discounts. Additionally, we offer discounts on every order for military/veterans, teachers and students, seniors (55+), and recent movers. Please check our Discounts & Coupons page at the bottom of our site for more information. Thank you again for trusting us with your indoor air quality needs! ”


Verified
5/5

2022-12-03

Product as advertised, fast shipment.

"Product as advertised, fast shipment."

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Rep reply posted 2022-12-08
A rep from Sylvane, Sylvane3, has responded:

“Thank you for being a Sylvane customer! ”


Verified
1/5

2022-11-23

Sold me a faulty unit then refused to replace it.

"i bought a Mitsubishi 24000 BTU Dual Zone Mini-Split Heat Pump 12k+12k dual pump a couple of months ago. then it was finally installed my licenced HVAC installer attempted to turn it on only to find the unit faulty. he spend several hours trying to debug it to no avail. i called sylvane to let them know. all they did was shrug, saying its been past 30 days. i understand not allowing returns after 30 days but they should REPLACE faulty units they sell. i shouldn't have to deal with the manufacture and pay the extra charges accrued for the install because of this. totally unacceptable. will not be shopping at sylvane ever again."

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Verified
3/5

2022-11-16

Poor packaging

"I received my part quickly but it came damaged.
It was shipped in an envolope.
I sent a reply to customer support and never heard back.
Can I use the damaged part?
It'll work I think.
I feel I should get a replacement .
I did not get what I paid for bottom line.
"

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Verified
5/5

2022-11-09

Excellent!

"My furnace filter is always in stock & shipped fast! Highly recommended "

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Verified
3/5

2022-11-07

Good Response/No Response

"Have ordered several things , most delivered as needed quickly. Happy with that.
One problem with an item that was inventoried for a while before use only to find it was defective. Ask for help, no reply ever. Still selling to me but...
"

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Verified
5/5

2022-11-03

Thank You

"Always have what I need and when you buy the wrong size you're able to exchange it no hassle "

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Verified
5/5

2022-10-26

Excellent company

"Very helpful customer service. Prompt delivery."

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Rep reply posted 2022-11-28
A rep from Sylvane, Sylvane3, has responded:

“Thank you for being a Sylvane customer! ”


Verified
5/5

2022-10-13

Dehumidifier

"This was my second or third purchase from Sylvane. Great prices, fast delivery. "

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Rep reply posted 2022-11-28
A rep from Sylvane, Sylvane3, has responded:

“Thank you for being a Sylvane customer! ”