"I've been using Swim Outlet for years and have usually been very happy with the purchases.
How're searching on the site is frustrating. The search feature needs to filter out the out of stock items. When you search a specific size it brings up all items that come in that size, but the majority of times when you click on the actual link to the item, it won't be available in the size you were searching for."
"Kind and helpful agent. Thanks for your help adding onto my order. "
"I Love this chair! Super comfortable and fast shipping. Great options and extras. Came a lot sooner than I expected. Everyone noticed. One person asked if it was a spa chair :)"
"My son’s swim team uses your company for their team suits. I easily got to your site through a link they provided. Took me 2 minutes to order his suits for this summer! Super easy and accessible!"
"Responded to a request immediately!"
"The fit is true to sizing. Looks great!"
"my suit fit according to the chart. comfortable and nicely lined. I'm happy with my purchase."
"Awful user interface. Wish they upgrade their website from 2010 to 2024. "
"Pool buddy spoke highly about his goggles and encouraged buying from swim outlet "
"Have not received item yet but process was easy I guess my only issue was that I could not get 15 percent off because I did not want text messages. That policy should be reevaluated
"
"I am purchasing another pair of water shoes for the pool after having the first pair only 2 months. At that time the rubber broke which resulted in a hole under my big toe. Since it was over 30 days there is no refund policy. So I have purchased another brand of water shoes hoping for better results. Time will tell."
"First order
Still waiting to receive
Shipping fee is decent "
"so i purchased a large dress way large and 12 top tiny and xl top maybe would fit a ACUP. not a fan "
"Have had the pleasure of product order (and return) on three occasions over the past 6 months. Product type (swim gear and suits) have been durable and strong. The return process (wrong size on my part) has been easy. Especially appreciate the access by phone (I much prefer that option). Customer service friendly and professional. "
"Great selection! Several styles and sizes to choose from."
A rep from SwimOutlet.com, CS-SwimOutlet, has responded:
“Thank you for your feedback and for being a loyal customer. We apologize for the frustration you have experienced with our search feature. We understand how important it is to have accurate and up-to-date information when searching for specific sizes. We appreciate your suggestion to filter out out-of-stock items and will forward it to our development team for further review. We are continually working to improve our website and provide a better shopping experience for our customers. If you have any other concerns or suggestions, please feel free to reach out to us.”