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Product & services pricing
3.75/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5


1/5

2020-03-07

Only last about 300 copies for extended premium toner.

"Only last about 300 copies for extended premium toner.
Installed the color toners on 12/2/ 2019 now getting "supply memory error" on 3/6/2020.
After about 300 color prints.
Installed OEM toner no issues with printer
"

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5/5

2019-12-31

Great Dependable Cartridges

"This company is so easy to work with on line...great products at one third the cost of major stores. I purchased two cartridges of TN660 plus shipping costs are still less than purchasing one at a nearby Stables. I order a cartridge every year and have never had a problem in the past five years I have been dealing with them. Specific instructions come with the cartridge and they always work well. Can't say enough good things about this company but you should all give it a try."

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1/5

2019-12-04

The worst company that I have dealt with in recent memory.

"Ordered twice a 10 pack of ink cartridges. First time the yellow cartridge was missing, but not knowing if I miss placed it, or it didn't come with the order, I ordered a second. Sure enough, the second order was short the yellow cartridge. I called customer service, which was like talking to kindergartner! I gave them my order # and the item number, she still wanted more numbers. After three emails, she told me that her supervisor would get hold of me on Monday. Today is end of Tuesday, no call. In the mean time I am unable to print because one ink tank, the missing yellow one is out. This has been going on for almost a month now. It's false advertising at it's worst and the customer service is horrendous. They just want your money, nothing else. Proud to give them the finger and move on. Be ware, don't do business with this so called company."

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5/5

2019-12-01

Amazingly fast shipment and all around from cart to front door! It’s refusing to have this kind of shopping experience I’m just amazed!!!

"I just want send take the time to let your company know that you guys have an amazing business ethic you guys by far go above and beyond speedy ship out you guys are on the ball it’s refusing to have this kind of shopping experience I’m just amazed .)Your Great Prices B.)Prossed C.)Items getting Shipped out! Thank you for you awesome service! I’m definitely going to be getting all my toner needs from your company from now on and I definitely I’m going to spread the word to some other business I know.
•~•Heather Bistline
“Lawn Enforcement”
"

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5/5

2019-11-24

Delivery SNAFU resolved

"I had a problem with delivery of a package that mysteriously disappeared. The folks at Supplies Outlet were very responsive, sensitive to my concerns, and resolved the problem to my satisfaction--much better customer service than from other shoppers I have worked with."

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1/5

2019-11-20

Poor quality products now

"Been dealing with them for years, and now that my Rep left the company, its been a mess since, multiple products dont work, error codes ,No one knows who my new Rep is, I have been dealing with warranty issues on my end alot more now than ever before.
I will be searching for a new vender, I do about 700-1000 a month it toner sales so this will not be a good thing for them to loose.
I dont get companys that dont care about their businesses, If i sold poducts like this to my customers, i would not have a business any more.
Wake up Supplies Outlet you are on your way out the door...
"

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1/5

2019-10-15

Do not use this company!

" Do not use this company. Not only did I receive the absolutely wrong product, they were refused to take it back and have the absolute worst customer service on the planet! They don’t like to speak to a manager or owner either. Never using them again ever!"

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1/5

2019-09-16

Defective Cartridge - Will not warranty.

"I've had relatively good luck with these cartridges for the last few years. A few weeks back my color pages started developing vertical blue streaks on the right hand side of every page. I cleaned everything that I could think of in the printer but the streaks still continued. I finally did an online search and saw that the toner cartridge was most likely the culprit.
I then contacted suppliesoutlet.com and they had me send them some info along with the status page for the printer cartridges. They admitted it was a toner cartridge problem but would not warranty the cartridge because the status page showed that the blue cartridge was half gone....well of course its half gone because its printing blue streaks on every page that comes out of my printer.
It is unbelievable that a company would risk loosing a repeat customer over a cartridge that probably costs suppliesoutlet about $5 to make. Very disappointing.
"


4/5

2018-06-02

You may look at their products

"If you are looking to buy affordable cartridges it is an online store to pay a visit.
But sometimes, you may get low-quality cartridges. Call them and they will help you.
"

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1/5

2018-06-07

Horrible So Called Warranty

"I have been using their cartridges for years with no issue. We started getting streaks across the page and replaced the Cyan cartridge and this fixed the issue. I printed out the Supplies Status and it showed the cartridge was at 40% with 900 pages still to print. They would not replace the cartridge stating that the "cartridge is consumed" and "normally it will show signs of defectiveness shortly after install". They went on to send me a form letter that I guess they fill in the blanks stating, "Due to Patent Laws compatible manufacturers have to use a compatible chip on cartridges. Printer manufacturers want you purchasing the OEM cartridges at a much higher price, so, they install updates which prevent the toner levels from reading correctly." I don't buy this explanation because the other cartridges we purchased from them showed the toner level all the way down to 1 bar before printing was degraded, not blank lines across the page. You can get better products at NewEgg.com"

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4/5

2018-06-06

Really great awesome shopping experience

""I order for supplies outlet never got the package. "Going on our 10th order and ordering 4 different toners and haven't had any issues . Prices are great and toner is here within a day or two. We've left our local supplier for supplies outlet. "

Supplies outlet coupon
"

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4/5

2018-02-12

Stood by guarantee

"AT first I had a horrible experience and all 4 toners were not compatible. When I left a negative review customer service reached out to me and sent my 4 new ones. Much better experience. They said if it did not work they would give me a full refund. Not sure I like using non-genuine ink but they did what they said they would do. "


1/5

2018-01-09

Bait and Switch with Ebates Program

"I started using Supplies Outlet last year because of their participation in the Ebates Program. The Ebates site says you get credit the same day on your order. Never did. Always had to ask for credit. My last purchase in November was for about 750.00 because of being able to get the Ebate of 20% on the purchase. They still have not reported the purchase to Ebates so that I receive credit. The only reason I was ordering from them was for the Ebate of normally 10%, with this particular order being a 20% due to a promotion. This is definately a "bait and switch" with them. in 2017 I ordered almost 5,000.00 in ink/toner, so it's not that i only purchased small amounts. Have taken my business to a reputable vendor who stands by their promise of giving the "ebate". "

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1/5

2017-10-24

It was too good to be true

"Don’t be lured in by the huge savings on HP inkjet toner. I ordered 1 laser toner cartridge to try them out. It was ok, but didn’t last as long. Since then, I have ordered several inkjet toner cartridges for two different printers and every one has failed! Several leeked and a few couldn’t be recognized by the HP printer.
Of course, because I was stocking up when I went to use them it was after the 60 day guarantee. Very disappointed, the great savings turned into wasted dollars!
"


1/5

2017-08-01

Shocked By Customer Service

"I Have been Regular client of This seller for My printer Cartridges . This shipment of 4 cartridges were lil different Size of cartridges and i called to Tell them that my Printers gets jammed with these new cartridges .
It was worst customer service as I'm Being told By them that it was that one cartridge that was bad after long wait and shipped me another same cartridge .
So i got Another Shipper to mail me their cartridges and printer is working fine .
I called to return as I paid Shipping to myself and they want me to send back to them spending more money on shipping .
No wonder some businesses fail because of common sence . NEVER BUYING AGAIN
"

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