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1/5

2022-09-06

Did not receive product

"A power bank was order in June. I have yet to receive it. Their number listed in Paypal is disconnected."

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1/5

2021-07-01

No confirmations after the sale, no correspondence about the status and of course no tracking

"Bought a battery based on some good reviews, but after I made the purchase and didn't get any confirmations or correspondence I started to worry. Because it was a first time purchase from them I did it with PayPal. Well of course no product and no answers. Last time I consider there stuff and I'll make sure I steer all my friends to Anker."

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1/5

2021-02-18

Poor customer service!! Never received product!

"Placed an order which should have taken 7 days to receive. Called customer service and they said to give it another 2 more days! So I did and nothing happened. Never got shipping confirmation or any notifications. So I called them back and told them to just cancel. They said it would be 5 days for it to complete. I said fine cancel it. Five days later no refund confirmation or anything. I called back to see if it was canceled or not. They have no record. Spoke to the "Manager" but still nothing came of it. I've started a dispute through paypal. Unfortunately that's going to take 30 days to resolve, but at least I can trust in paypal to get something done. I wont be dealing with this company and well its up to you if you want to go through all the hastle."

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5/5

2020-06-28

Great product, follow up CS.

"I bought a desk lamp from Sunvalley from Amazon, and the product is amazing. It is really hard to get excited about a desk lamp oh, but I am entirely thrilled. I got a follow-up email from them confirming that I knew how to operate it, and that if I had any problems within the first year they would fix it. So I do not know what other people are complaining about. If you buy it from Amazon it is guaranteed. Sellers are sellers, they are responsible to Amazon and thus to the customer. Sun Valley has full customer support, in excellent products that I know of. Of course you always have to be careful to read the listing before you make a purchase of anything. Cheap things exist out there. If you think you're getting a deal, you're probably losing money.I did buy the most expensive lamp that they had, and I am entirely glad that I did. Always buy quality, and to be safe purchase it with money back guarantee from Amazon."

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5/5

2018-05-26

Always best customer service

"I’ve been buying their taotronics headsets from Amazon for years, as gifts my whole family has one and I’ve given them as gift. I’ve contacted the company a few times for different warranty issues and their customer service has been impressive, I’ve never dealt with any other company with better customer service. I’ll buy their products forever. "


1/5

2018-03-24

Poor customer service

"Purchased a Thinkbee Wireless Fast Charger on Amazon which didn't work as described in their product description. I was offered a refund. I subsequenty informed them that the Samsung Galaxy S7 supplied adapter was not compatible with the Thinkbee. They emailed me and agreed that it was not compatible and then retracted their offer of a refund. A week later, the supplier has still not updated their product description on Amazon with this compatibility caveate, nor reversed their retracted refund offer."

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1/5

2017-12-20

SCAM ON PRICE

"Vava Voom speakers..... What a scam. Was going to order 2 of their speakers as their ad says you get $20 off if you use Amazon and an additional $19 off if you use the code in the article. Tried to order last evening, got to ck out and put the code in and they said the code is now invalid. Mind you, the article was written yesterday and I ordered yesterday, yet the code is invalid. I called the company, sent them a copy of the article and they emailed me back saying the code was expired. REALLY? Must have been valid for all of one second. Sounds like a pretty good scam. They won't get anymore of my business. You've been warned. Here's the link and article: http://bgr.com/2017/12/18/best-wireless-speakers-for-tv-on-amazon-discount/
The wireless speakers that replaced my sound bar dropped to their lowest price ever
Maren Estrada
December 18th, 2017 at 11:38 AM
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Back in October I told you about a pair of Bluetooth speakers that I used to replace a sound bar in a room where a sound bar just wasn’t a good fit. Well they’re still going strong, and I still recommend the VAVA VOOM 22 Wireless Speaker to anyone looking for good quality speakers — not just for your TV, of course, but for streaming music from any Bluetooth device as well. Now is the perfect time to grab one because they’re on sale on Amazon for a limited time. You’ll find a $20 on-site coupon that you can clip, and then the promo code WJZZ9F8J will shave another $19 off the price. That’s a total savings of $39, dropping the VOOM 22 to its lowest price ever.

Here’s some key info from the product page:

30W Hi-Fi sound: Enjoy high-fidelity audio made more powerful with 30W drivers and a bass EQ to get the party started
Cable connection or wireless playback: Choose between a standard 3.5mm audio cable connection or pair with Bluetooth for wireless music
Must have built-in functions: Full controls of the EQ, track selection, volume adjustment, and more; a 5V/1A USB output to charge devices
Pair with a second speaker: Add a second VAVA VOOM 22 that connects to each other via Bluetooth for a true wireless speaker set that needs no cables; supports left and right stereo channels for deeper, fuller sound
Design that inspires and motivates: The Red Dot Award winning speaker features a timeless design thanks to the soft fabric finish
"


1/5

2017-04-25

NO customer service

"Very very poor NO customer service only interested in taking your money"

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Verified
1/5

2016-05-20

Yovanni

"I'm waiting for my replacement humidifiers, send back the old, please don't buy anything for this company, no body answer the phone, this bunch idiots don't care. I'll never buy again"

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Verified
1/5

2015-07-25

"On 7-19-15 ordered a laptop battery from this people, on 7-22-15 called Sunvaleytek for traking #, man that answered said they are only support that I call e-bay or manufacter, delivery was for 7-24-15 of course battery never arvd. open fraud claim with e-bay, will open another with paypal,"

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Verified
1/5

2015-03-31

"Purchased a HooToo Tripmate Nano from these people at end of Jan 2015 through Amazon. Part of device did not work. There is an 18 month warranty, but no way of getting in touch with them to return the device. What are Amazon doing, using sellars such as these. "

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Verified
1/5

2013-04-08

"Purchased a RAVPower Dynamo-On-the-Go 5600mAh External battery charger from Sunvalleytek through Amazon in December 2012 and it does not work at all after less than 3 months with only occassional use. Tried to reach them for last 3 weeks for them to honor the warranty and provide an RMA# and they do not respond to calls or messages left. This is fraud and you should stay away from them. Going through Amazon now to resolve. There is essentially no customer service support and they use false advertisement of warranty for products to try to bait you in to buy. Disgraceful!"

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Verified
1/5

2011-06-13

"Sent new Screen on 20 May ..took out of box and it was cracked....Called and asked for replacement on 23 May sent out on 24 May ...Have not received any information nor any contact since that time. Called today 13 June and I was told I could not get a refund and that someone had tried to email me on 6 June. Looked through all of my emails and there is no such response. at this point I just want my money back."

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Verified
1/5

2011-02-08

"Ordered replacement led screen from online supplier "sunvalleytek". Inquired one week later as to when I might expect delivery and was told Item was out of stock and would be shipped ASAP. 4 weeks later and nothing have filed "item not recieved" claim with paypal. Sunvalleytek will not answer emails nor do they return my calls. Disgraceful behavior"

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Verified
1/5

2010-09-27

"I'm not sure if that is the order number but it is what was on the front of the package. along with 25-2114. there was not paper work inside the folder. They took out $35. for a HDD Docking Station, but they sent me a usb light that went for $5. on their site with now paper work on what it was. I sent 4 emails with not reply, I called the number for number that said for personal only and got a msg. that says we are not excepping calls at this time, I then called the number that said for resellers only and got to talk to someone who said they can pass my problem on. Tel: ***-***-**** (Personal User Tel: ***-***-**** (Reseller Only. when I looked up this companys name here "Sunvalley" it came up with another company, I did not look at it good enogh, for some reason you need to put in Sunvalleytek at the end of their name. This is not place to buy anything."

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