"I ordered a laptop charger for my Gateway M-6843 laptop via their Amazon market. It was very cheap, only about $10. It came in only 3 days! The charger cord works perfect, but the cords are shorter than my original, but it was only $10 and was fast arriving here."
"Sunvalley is a horrible company. DO NOT spend money on their 'low-priced' laptop parts.
I ordered an Inspiron 6000 lcd screen replacement and a keyboard for the same laptop. They charged me the full amount, then sent me an incompatible lcd screen and no keyboard.
I have contacted the company by phone, e-mail, and have yet to hear from them. I have reported the company to the internet fraud agency, paypal, and now I'm posting a review here.
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"My experience was similar to the first reviewer of Sunvalleytek. I purchased a "brand new" replacement screen for a client's laptop computer. Two months after installing the screen, the board on this screen failed. I contacted Sunvalleytek (SunValleyUS on eBay) and agreen to an exchange. They sent me a replacement, and immediately upon installation it was clear that this second "new" screen was cracked AND had a bad board. At this point I've asked for a full refund, which they've agreen to grant as soon as they receive the screen returned in the mail again.
Overall, I would NOT recommend using this seller on their website sunvalleytek.com, on eBay as SunValleyUS, or anywhere else. "
"I ordered a new battery for an HP laptop from this company through Buy.com and paid via Amazon.com. What arrived was a used battery shipped in thin foam and a USPS envelope.
The battery's lifespan is 47 minutes and it tested out as having 62.2% battery wear, meaning that 62.2% of the battery will not hold a charge. I am a System Administrator by profession even though this battery was for a personal laptop.
I have emailed the reseller who states on his website to only sell to resellers for a full refund for this used battery sold as new.
As the return process unfolds, I will update this review. Right now, this review reflects my frustration at being sold a used and defective product as new.
12/18/09
I was assured that this is not how the battery normally ships and that some error led to me receiving such a defective battery. I was assured that the new battery would be shipped in a box with proper padding.
I returned the defective battery only to receive another “new” one packaged exactly the same as the first with a date stamp from 2008 again.
The “new” battery has tested out initially at a 5% wear and after a full charging cycle this “new” battery tested out at a 7.6% wear, and increasing.
I gave this company the benefit of the doubt and rather than ask for a refund took their offer of an exchange. The company operates from a Gmail address and not one from their domain.
After being lied to about the packaging and condition of the replacement battery, I can only recommend to avoid this reseller.
Google this company's name. They operate under several other company names
10/27/09
So far I have received a few additional emails from this “company”. The second battery is still showing wear and loss of capacity meaning it is either not new or of poor quality. For comparison, my recent Acer Netbook battery showed 0% wear new.
I have been offered return shipping, but the seller seems to be clueless as to the money I have already put out to properly package and ship the used battery they first sold me as new back to them. Whatever refund I would get at this point is simply not worth any more of my time and money. She seems to think it is all about the packaging and shipping packaging has totally ignored the fact that they have sold me a used battery as new.
Their emails did disclose other information about their company. It appears that they do not control or on their own warehouse where, at least this item, shipped from. If you Google their shipping address of 700 Aldo Ave Santa Clara CA 95054, it does resolve to a rather large warehouse. So if they are located in a warehouse, why was I told that they do not control the warehouse? Unless Sunvalleytek is using the business address of Sun Valley Tek International and it is a different and separate company.
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