"Sunplay shipped the correct part, but when I went to install it, found too much damage to my unit to make the repair worthwhile. Sunplay accepted my return with little hassle. I only had to pay for return shipping, which was more than fair. I would definitely do business with them again. "

"Ordered Maytronics part number 9980703 on 4/18/24. Website said it was in stock, "Usually Ships Within 1 Business Day". Got an email on 4/19 saying it was backordered until late May. At the time of this writing on 4/20 the website still says the part is in stock.

Bad business, waste of my time."

"Sold me a part in stock then cancelled order cause they didn’t have it. Still waiting on refund."

"The control module arrived promptly, however, my tech said it wasn't the issue, so I returned it without issue or problems. Good Company."

"This was my first order from Sunplay and it went perfectly. Fast shipping and delivered what I ordered. Highly recommended and will purchase future items for sure. Thanks! "

"I ordered a spa filter cartridge and within a half hour, realized it was the wrong one. I tried to contact the company to cancel it, and no one answered the phone. I emailed them three times with no response. Then, I searched their website about how to cancel an order and contacted customer service using the form on the website. Again, no response from the company.

I've called every day since I placed the order, and there's no one answering the phone. This is the worst customer service I have experienced. I will be disputing the payment on my credit card and will not use Sunplay again."

"Best price I found on line. The display arrived quickly and works perfectly. "

"The item still hasn't shipped. Looking at the tracking information, the shipping label was created 4 days ago. Why hasn't this shipped yet?"

"Went smooth - I like that"

"My order for a pool skimmer basket was easy and delivered quickly.
"

"Quite prompt. No issues thus far."

"Ordered a heat exchanger for my Hayward heater, got the wrong part, (I still say it was their mess up) and was charged over $300 in restocking fee. Instead of selling me the right part, they just gouged me and said tough. Customer service is awful, rude and completely out of the realm of "Customer Service""

"These guys are crazy good!! I placed the order on Tuesday morning and it was delivers by Thursday 10am. I’m not hoping for any other breakdowns, but if so will be buying from Sunplay!"

"Reliable exactly what you order, for a great price!!"

"Price was good, no color selection. Free shipping!"