"Item was shipped promptly, was as advertised, and arrived in working condition. So far so good!"

"Good price. Had a UPS related shipping problem. Contacted SundialMicro, they promptly contacted UPS and got back to me in under 30 minutes. Friendly folks. Product arrived timely. I'll definitely consider them in the future when making computer parts purchases."

"Very happy. Item shipped same day. Good communications. When a cheaper shipping method was available to my area, with the same delivery time as I had selected, SundialMicro let me know and gave me the option to save myself some money. Unit worked straight out of the box and performed as advertised. All around positive experience. "

"Wow, I couldn't say enough about how smooth this transaction went, I will buy from them again(placing order now) and will recommend with the highest of confidence!"

"Our company needed the item quickly for a project we are working on. They claimed item was in stock and they could ship same-day. We received a totally different item that we did not ask for. I called them and asked them to please immediately ship the item we paid for. They refused to ship it, saying that they want the other item back first (remember we didn't order or ask for this other item). Do the math folks. 3 days for them to mail me a UPS call tag, 5 days for the unwanted item to get there UPS, and another 5 days for the item I ordered to get here. Thats an additional 2 weeks !! Keep in mind my credit card has already been billed. Anyways we need the item so we ordered it from a more reliable source. As for Sundial Micro, I had to report them as fraud and Visa reversed the charges. I also contacted local law-enforcement. Do yourself a favor and don't do business with these people. They are not only dishonest but quite frankly they acted like jerks. Dealing with them is a horrible experience. You've been warned....

Update 9-26-08:
After multiple phone calls where they very rudely refused to ship the item I paid for, and after I filed complaints with both Visa and law-enforcement, they now have suddenly relented and shipped the item. Notice in their reply how they conveniently avoid mentioning any of this. It begs the question why they didn't deal with me honestly in the first place, it would have been so much easier for everybody involved.

As a final note, they refunded the return shipping costs.
"

"Words are missing to say how good Sundial Micro is.

Excellent communication, great customer support, fair prices, ultra-fast shipping (to Belgium), everything is perfect. Definitely recommended.

And... Thank you Jennifer."

"My experience with Sundialmicro.com has been nothing but fantastic. They have promptly answered all my questions through email and phone support and I'm extremely sastified with the customer support I've had during my purchase. I will defniantly purchase from sundialmicro again in the future. "

"My order shipped the day after I ordered it and arrived in good shape. I was missing a portion of the order but my e-mail enqury was promptly responded to (by telephone) and the missing part was delivered soon afterwards.

Great service with no hassles!"

"This was the first time I tried SunDial, and I have to say that I was amazed at the level of service I received from them. Thank you SunDial.

Outstanding communication by both email and phone, fast shipping, great packaging, everything arrived in perfect condition.

I tried them because of their competitive pricing, but they earned my loyalty with their outstanding service.

In summary, doing business with them was an unexpected delight. Who would have guessed? Thanks again Sundial! "

"Ordered one LCS19...some parts missing and finally nee return it. customer service is excellent throughout. great people."

"Ordered the Silverstone TJ10 case on Friday and received it in excellent condition on Monday. Very impressed with Sundial Micro and will do business with them again. Thank you Sundial for taking care of me."

"Ordered on Thursday, arrived on Tuesday. Reasonable. Package arrived well boxed and in perfect condition.
Only (minor) quibble is that after the initial order confirmation, no shipping email was sent (at least, I never received one). After a several days, I went to the site and logged in to find out that it had been shipped.

I would also like to comment on the feedback here on ResellerRatings. Please excuse a little rant:

Before ordering, I scanned the feedback; especially the negative feedback. And I am impressed by not only the positive reviews, but by Sundial Micro's handling of the negative ones. All to often, I see merchant responses to negative reviews that are petty and mean-spirited. Which leads me to infer that if I ordered from that merchant and happened to have a problem, I would likely be treated poorly. Sundial Micro has, for the most part, responded to negative reviews with professionalism and respect.

Kudos to the staff of Sundial Micro - it's not always easy to deal with dissatisfied customers; and do so without being negative and petty. Many merchants would do well to learn this lesson.

"

"I ordered on Monday, received item on Wednesday. Price was lowest I could find on the internet."

"It's the second time I purchase a computer case from Sundialmicro. Everything was fine! Great service, even for shipping overseas. Recommended!

Mauricio"

"I am please with Sundial Micro. There staff is treat me as a customer in special way. There customer dept. to me is the best in the merchant world. All my e-mail have replied promptly and they follow up with the order every step of the way.
This order I have to return because I have mistaken with the machine specification, but Sundial Micro has helped me thru the return process smoothly.
Sundial Micro want to sell there merchandises, but also want to please there customer.
I want to thank all Sundial Micro’s members.
"