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Product & services pricing
3.25/5
Chance of future purchase:
3.25/5
Shipping & packaging:
3.34/5
Customer service:
4.00/5
Return/Replacement policy:
3.75/5


Verified
5/5

2024-04-13

1st time purchase

"Easy website. On-time delivery."


Verified
5/5

2024-04-10

On time delivery at an excellent price.

"The service was very professional and friendly. "

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Verified
5/5

2024-04-04

Very smooth

"Had my order ready as said. The man helping me was very personable. Everyone I spoke to was nice "

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Verified
5/5

2024-03-23

pick up

"my item was ready when i got there."


Verified
5/5

2023-12-16

Impressive parts dept.

"Friendly , impressive , knowledgeable parts department

Hopefully this will be my new home for a while
"

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Verified
2/5

2023-11-15

Expensive and Useless

"Told me a lot was wrong with the car, went to another subaru dealership and they could not find any of the problems suburban claimed I had, on top of that they quoted me a ridiculous price for the repairs I did not need."

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Verified
5/5

2023-10-29

On-line purchased Subaru OEM parts

"Timely and without hassles"

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Verified
5/5

2023-10-22

Excellent!!!!

"Fast shipping good price happy customer"

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Verified
5/5

2023-09-25

Experience

"Overall positive experience."

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Verified
5/5

2023-08-05

Friendly Service

"Picked up my on line hood blanket order and was assisted by Colin who carried the large box to my car. Nicely done!"

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Verified
5/5

2023-07-10

Excellent experience!

"Excellent experience! This was my second purchase from Suburban Subaru. They are knowledgeable and made my purchase seamless. Billy our salesman went above and beyond to ensure our happiness with our purchase."

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Verified
5/5

2023-06-24

Simple and easy

"Bought a part online. Picked it up in two seconds. Simple!"

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Verified
2/5

2023-05-31

Poor user interface, Very expensive

"I ordered a brake hose for my car thinking it would be a dealer-only part. Shipping time was going to take several days. I placed the order, but then looked at a different site to double-check if it was available. The other online retailer had the exact part for 1/4 of the price, and it was delivered the next day. I tried to cancel my order and get a refund but I have not been issued one yet. It has been about 5 days. This site’s catalog is fine and has plenty of parts, but just double-check elsewhere before placing your order as other sites may have what you need."

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Verified
5/5

2023-04-25

Parts department is amazing

"The parts department at Suburban Subaru is always on point, 100% friendly, and ready to help with an issue you may be having. Anything my car needs, I go to them first."

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Verified
4/5

2023-04-10

Online parts purchase

"Very good service timely delivery, friendly staff"

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