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Product & services pricing
3.25/5
Chance of future purchase:
3.25/5
Shipping & packaging:
3.34/5
Customer service:
4.00/5
Return/Replacement policy:
3.75/5

Verified
5/5

2020-12-08

Great overall experience

"Ask for Paul Hewitt. Great salesman Purchase made easy and painless. Woukd 100% buy another subaru with Paul at suburban!"

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Verified
5/5

2020-09-08

Online Parts Order

"Third online purchase with pickup in store. Always a positive experience!"

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Verified
5/5

2020-10-27

Great service

"Ordered bug shield for new suburu forester. Part arrived quickly and in good shape. Dealer even helped me with install instructions by emailing pdf file. Couldn't be more happy."

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Verified
5/5

2020-07-09

Recall

"The service department took in my car on time. The work was completed sooner than I was told.
"


Verified
2/5

2020-06-29

Slow to send product

"Poor correspondence, very slow "


Verified
1/5

2020-06-11

Would ship product

"They will only ship your product if your billing and shipping address are the same. Despite what their site says about IP addresses, they would not ship me my product and I cancelled my order. "

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Verified
5/5

2020-04-22

Awesome

"Ordered stuff, got stuff. "

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Verified
5/5

2020-04-16

Back seat cover

"I ordered a cover for the backseat of my brand new Subaru Impreza from Suburban. They did a great job communicating with me on the delivery of the cover and then sent the instructions via email. I have really enjoyed the interactions with Suburban. "

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Verified
5/5

2020-04-10

Extraordinary service

"John Woodman was great. Very personable "

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Verified
5/5

2020-01-12

Fast, efficient and free shipping of accessories!

"Ordered extra accessories for my car. Orucs was good and it shipped quickly and free!"


Verified
5/5

2019-11-05

Great service and parts

"Matched parts on my 06 Outback perfectly with quick delivery"


Verified
5/5

2019-10-12

Excellent service.

"Excellent, professional, same day service. I recommend it for everyone."

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Verified
5/5

2019-10-09

STI Purchase

"Most of the inquiry and pricing was done over the internet via email, at the dealership, everything was straightforward, the staff was great, no surprises, a great experience and a great price too. Have ordered some accessories since then, purchased over the internet via Subaru.com picked up at Suburban, save shipping costs and get 10% discount, staff at Suburban was great, efficient and got me going fast, great deal!"

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Verified
5/5

2019-10-02

Online Parts

"Parts were easy to order online and were available for pickup next day."

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Verified
5/5

2019-09-10

A trusted name delivers with online service.

"My experience was excellent. I was kept aware of the progress of my order every step of the way. And the parts ordered were cross-checked to the VIN of my car to ensure I had ordered the right part. No parts big chain parts stores can do that. Shipping was very fast and reasonable and I will use Suburban Subaru again in the future because there is nothing better than Subaru parts for my car. Thanks for the great service. "

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