"They sell fake tickets and then block your account when you raise an issue."
"They sell your tickets and keep your money!!"
"Stole £300 of my money from the sale of my tickets without notifying me, no complaints procedure and constant reference to terms and conditions that don't exist. AVOID BY ALL COUNTS"
"bought 200 dollar tickets. did not receive any info about them. reached out to customer service multiple times and they did not get back after several weeks...got my money back thanks to paypal but f this site "
"Try to sell tickets, but put wrong dates. I had to cancel it after, but it was too late as someone booked them. I was massively overcharges by hidden fees... Put these fees upfront, don't hide them in your 20+ pages agreement contract!"
"We bought an expensive Premier League ticket for my son’s birthday. Stubhub have him the wrong - and much worse - seat, and even though they admited it was their mistake, we had to fight for a month to get a fraction of the money refunded. This despite their online guarantee. I’d never use them again. Terrible service and, in my experience, false advertisers. Avoid."
"I have purchased 2 tickets for a concert via StubHub, but have never received the purchase confirmation e-mail, athough my bank account was charged. After that I have called the Customer Service, but they just confirmed they don’t have any order on my name and can not investigate the case. Then I wrote a inquery online, but the answer have never arrived. The concert is tomorrow, money paid and I am not sure if I will see it :((( Awful service, attitude and business. Will apply to Consumer Rights Protection Agency. "
"There is no guarantee. After you pay that is it, even if the seller is sending you expired or invalid tickets. Avoid! I cant believe they are trading and pretending to be a legitimate website"
"I have never been as fed up with a company as I have with this company and I do NOT recommend them to anyone. I tried selling and listing my tickets so many times and their staff kept deactivating the tickets without saying why. When I called, they kept telling me to relist them which I did. I called again and again and was finally told to send the tickets in, which I did, at a cost. I was then called while I was out of the country and told that the tickets would be relisted. They were not and therefore, did not sell. These tickets were for the NFL games which were sold out and therefore, if the tickets had been listed as requested, would have sold. So now I am out my tickets AND the money i would have made had they sold plus overnight postage costs. I kept back the last two sets of tickets and have sold them privately which i could have done with the first two sets had they stopped farting around with my tickets. I am disgusted with the practices in place and will not recommend the service to anyone.
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"I was charged over double the amount of what the original price of the tickets were.
Disgusting ... daylight robbery.
"
"So these parasites tried to lie to defraud me out of £236 but they didn't figure on someone who knew consumer law.
Long story short tickets arrived damaged by royal mail who admitted responsibility so straight forward refund for 99% of companies. Stubhub however are absolute vermin who will try anything to **** you financially. Their customer services agent called DE&&&AH obviously had limited intelligence because she openly lied that I didn't tell them in time tickets were damaged. Sent email as proof I had and this LIAR suddenly was replaced by another agent who tried to back track. UK consumer law is very clear that damaged items must be refunded so why stubhub would try not to is pathetic. Anyway after almost 10 days where stubhub lied, ignored emails and ignored the law I was finally refunded. TO all BUYERS plz know your rites and do not let stubhub financially **** you with their lies, denials and BULLYING tactics "
"I've used StubHub a few times now to go to a few gigs and the theater but most recent was on Saturday to go to Parov Stelar gig at Ally Pally. I paid under the ticket value for the tickets which was amazing, as you don't expect that from one of these kinds of sites, it just shows that it must be true gig goers who genuinely can't go who are just trying to sell their tickets rather than touts. Tickets arrived day before the gig. Will definitely be using StubHub again."
"I had a bad experience buying ticket through Stub hub and I will not recommend anyone to use the website to buy a ticket.
I bought tickets for Brandom Flowers concert with more than one month in advance and in the website said that i will received an email with the details. Because i didn´t receive any email I called 3 days after and the person told me that don´t worry because the purchase was ok, and doesn´t matter if i don´t received the email confirmation.
The information that they provide me was that I will receive the ticket at home on Friday 13th of november, three days before the concert. Because i didn´t receive it I called to know what happend and they told me that the tickets was delivered on 22th of October to my address, which is absoluelty false, I had never receive it. They didn´t respond, I lost 150 pounds and I can´t go to the concert, Unbelievable.
What happened? My email address was wrong, i assumed that it was my mistake, but when i called 3 days after the purchase they never verified my email, considering that my purpose of the call was that i have no received the email confirmation of the purchase. So stub hub do everything considering just the email, they don´t verified your name or ask for signature when they do the delivery.. they have my phone, my name, everything.. who knows who received my tickets..
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"INEFICIENT AND NO RESPECT FOR CUSTOMERS
I bought tickets to ACDC live at Wembley. The Confirmation email clearly highlighted that collection point was NOT at Wembley but in Charing Cross. Now, I live in the north so having to go to the centre to come back north again is a pain specially when that same day I arrived from holidays and you can only collect 3 hrs before the gig. I went all the way to Charing cross just to be told "no, you have to go to Wembley", no apology, no one called me from Stubhub in order to give notice of the change. I wasted time and energy which ruined the concert for me. Buy somewhere else, these people are liars and have no respect for you or me.
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"I paid for tickets for Goodwood Festival of Speed General Admission. When tickets arrived they were Grandstand Tickets.
You cannot enter the event without GA Tickets. After several emails, all Stubhub would do is resell the wrong tickets (at an inflated price) even tho it was their error. I will not be able to go to the event as by now these tickets are sold out.
DO NOT USE STUBHUB - you have been warned."