"I have purchased electronic tickets, a night before the event, for a tournament and have not received any follow up confirmation. On the day of the event I have still not received any confirmation or electronic tickets. After getting to the event of 300,000 people, I checked with Will Call and they could not locate any tickets under my name.I called StubHub and they stated that I've purchased paper tickets and they are located at some hotel which is 10 miles away. Since we were traveling with our friends, we did not drive and could not get an uber due to the busy event. We simply got scammed from StubHub. They false advertise that tickets were electronic and then stating that they were paper tickets AFTER purchase and NEVER providing a confirmation. We ended up repurchasing tickets on the spot again from StubHub just so we can enjoy the event with our friends. What a nightmare. I figured after getting home from our trip I will give them a call and they will recognize their fault of false advertising and not sending a confirmation. Since they scammed me from electronic tickets and providing paper tickets, if I have received confirmation, I could of planned ahead and got the tickets. They said they did sent a confirmation, which is once again a lie, I never received any confirmation. StubHub has ignored the issue and rejected helping us out. Even though we have repurchased tickets from them again! They ended up getting business from us twice! They are a scam company! I am seeking a legal advice and filing attorney general complaint."
"other ticket sites are now issuing refunds for some postponed events. I believe stub-hub is stalling payment until they can declare bankruptcy. I do not trust a company that changes their policy after the fact and believe this should be considered a breach of contract."
"Terrible, terrible, terrible company. Cancelled event but no refund. Changed refund policy after the purchase. Do yourself a favor and avoid."
"Sold Hamilton tickets did everything right. Buyer bought the tickets did everything right. Stub Hub keeping both seller and buyers money and not paying either. Event is rescheduled for September 2021. For 17 months they are keeping the buyers and sellers money and refusing to refund either of us. Pay the seller or return the tickets and refund the buyer. There CEO is a big crook by keeping all the cash and not paying sellers and only offering a credit to the buyers.
AVOID! AVOID! AVOID! all future transactions. They are crooks and the CEO is a huge big thief! Don't end up like me, out over a thousand dollars and my tickets. Buyer offered a credit of 120% to one of Stub hubs events only. Stub Hub is hoarding cash and not refunding anyone. Bad business avoid them as if they had covid-19. CROOKS!"
"My experience shows that it is unsafe to buy tickets via the StubHub Company. Engender even is postpone they will not return your money. The information on their website is not true. Due the coronovirus outbreak all the events in Singapore were postponed. On their website it is written that all the customers will get the full refund but, in fact, it is a lie. They will not return you anything and will try to force you to sell the ticket on their website. Very unreliable company, think twice before trying to deal with them because you will lose all your money."
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Bought Andre Bocelli concert tickets for Febuary in NY City.Bocelli
cancels concert due to laryngitis.I spent over $5000 in hotel,airline tickets,ground transportation and meals. Stubhub would not refund money.They said if he reschedules that I would have to use the tickets.But if it cancels they will refund my money.Bocelli reschedules
for April 20th. Metropolitan Opera House says that due to the Corona virus pandemic they have closed the opera house for the rest of the season. I contacted Stubhub one more time and they still refuse to refund my money
"
"I don't typically write reviews, but I felt compelled to write one after the experience I received from a Stubhub customer rep named Shadaye G. from the Jamaica division. I had a unique situation where I could have had to pay upwards of $6k in tickets as a seller, but Shadaye was able to thoroughly work with the buyers and myself to resolve this issue. She went above and beyond her job description, by contacting both the buyers and myself to resolve the issue. She was prompt in her execution and very knowledgeable. She truly cared that my issue was resolved and the buyers' tickets weren't compromised.
Based on my experience with Shadaye, my view of Stubhub is an A+, and I think she definitely deserves a raise. Thanks Shadaye!"
"Horrible experience - never received the tickets I purchased. StubHub's response non-existent even after I requested a refund after the event. Luckily I had paid through PayPal and they helped me get a full refund. I would never use StubHub - they simply don't care and cannot be trusted."
"stubhub policy: charge you full price tickets for amazing seats that they had no intent of providing to you. SCAM. SCAM. SCAM. After one full hour had passed while "waiting" for the actual seller of the tickets to release them through the internet, stubhub provided no refund and only gave the option of downgraded tickets, which were behind the basketball hoop, when the original tickets were center court! SCAMHUB should be their name."
"Months ago, I had planned a trip that had a stop in Turin Italy for spring break with my family. I'd be traveling with two kids under 12 and a mother in her late 60s. During our trip we had planned to watch a Serie A soccer match in Turin.
If you haven’t read the news, Italy, especially north Italy, is shutting down due to the coronavirus. All Serie A matches are being cancelled, postponed or played without fans. The match that we were scheduled to watch hasn’t been “officially” shut down yet, because it is still 12 days out from being played at the time of writing this.
I’ve already canceled my trip to Italy as a precaution to not expose my family to the coronavirus. Kudos to Marriott and United Airlines. Those are two organizations that put my family’s safety first and worked with me to refund or credit me back.
I’ve petitioned Stubhub to refund my ticket purchases, but they refuse to do so. They have a “wait and see” attitude. Suggesting the game may be played and they will not refund or credit unless there is an official cancellation. Its absurd that Stubhub wont proactively work with me. It almost seems like they expect me to go ahead and travel to the 3rd highest area of known coronavirus outbreaks with my family.
Stubhub, this is shameful. By far you are the worst company I’ve ever attempted to do business with. I hope this message finds anyone who is attempting to book tickets for an event and steers them in the opposite direction. There are too many ticket vendors out there, I’m certain there are those who care more about your safety than Stubhub.
"
"I bought tickets for a concert in Colorado Springs and the date and line up was changed. The band that I wanted to see is no longer included and I requested a refund. Stubhub customer service told me that refunds are only available if the event is canceled. Refunds are not available for date changes or line up changes. "
"Do not fooled by the nicely designed webpage that looks legit. It's a scam site with no clear disclosure all resellers sell and buy from individuals. It's a vendor site charges hefty fees from both sides. There is no cancellation or refund. Customer service is unbelievable rude. Wait is long and useless. The whole first floor seats are orchestra seats??? Over paid for a side seat in the far back! False advertisement
Do not recommend to waste your money and time here. "
"Seller advertised box seats I got GA tickets. I said why the F..k would I pass 45.oo GA seats to buy 145.oo GA seats... They had no explanation but to say they cant refund my money.
I know I got scammed and its a shame. Not buying from these crooks ever again."
"So me and my friends travelled over to Munich in Germany for a football match (Bayern Munich vs Rb Leipzig) I was told we would receive the tickets on the Friday and I didn’t so I decided to email Stubhub and try contact them to see what the story with the tickets was 3 hours before the match I got let down with the tickets from them as they could not get through to the seller, I would highly recommend to anyone ever thinking Of using this website never to trust it as it in unreliable and not loyal to its customers after travelling abroad and spending a large sum of money for the tickets, they can’t be trusted and when you purchase the tickets you should be given them with in a few days of the purchase not a few months, this was meant to be a Christmas present now it’s ruined, I’m also waiting to be compensated by this company ....... Stubhub are scum and they are a fraud of a company, please don’t put yourself into my situation by trusting stubhub "
"Purchased advertised seats, Loge Box C seats. Ended up with Loge Section Seats. Not even close to where the seats were advertised. "