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Verified
3/5

2020-06-24

Slow Shipping Time

"The Part came in before the screws i needed came in and I place the order 1 week before "

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Verified
4/5

2020-06-15

Nobody was wearing face masks.

"Simple parts pickup. Nobody was wearing face masks. "

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Verified
2/5

2020-05-27

Parts special ordered

"Lack of communication concerning the status of my order. It took Omer a eeek to receive the parts."

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Verified
5/5

2020-05-18

Great service and very helpful

"Very helpful. Answered all my questions and didn’t try to rip me off like Jim Ellis VW did. I’ll be back."

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Verified
3/5

2020-05-16

Too early to say

"Ordered parts over a week ago but haven’t heard a thing since. Tracking simply tells me the order was received; nothing more."

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Verified
5/5

2020-05-12

great service

"Very helpful when I called"

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Verified
5/5

2020-04-21

Parts order and shipping

"Prompt, accurate and good value."

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Verified
5/5

2020-04-08

Great Online Purchase Experience

"Purchased part online through the dealership and it was cheaper than anywhere else. Easy pickup. "

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Verified
1/5

2020-03-25

Horrible service.

"I placed an order but needed to cancel. Left a message by phone which was never returned, and they shipped it anyway. I initiated a return which was never replied to and sent a follow-up email which was never answered. Worst customer service ever!"

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Verified
5/5

2020-03-21

2009 VW Rabbit trunk latch

"Part worked a treat ! Youtube video + online to find the part. Best price for the OEM part. Thanks."

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Verified
3/5

2020-03-19

Very slow to ship

"Parts department was very slow to ship products. Even promised a delivery date and did not even give package to carrier until it was promised. "

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Verified
2/5

2020-03-18

SLOW shipping

"Parts took a week before they were even shipped out. Still waiting on an order that was placed BEFORE this one that still hasnt shipped. I wouldn't buy from this vendor again."

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Verified
5/5

2020-03-15

Stone Mountain VW

"I’ve been extreme impressed with the Stone Mountain VW dealership. The people I’ve dealt with there have been very helpful and pleasant."

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Verified
5/5

2020-03-11

Great people!

"Did what they said they would, thanks for prompt service."

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Verified
5/5

2020-02-28

Best Price, Best Parts Department, Hands Down

"Needed a Beetle trunk actuator, ordered the part, the Parts Department said they would check it to make sure it was the correct one before mailing it to me (after it came in). It was the exact part I needed and the service was phenomenal. Thank you!"

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