ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
5/5

2011-11-10

"The following is an amendment to my original review:
After contacting customer service and discusssing the cost of shipping and handling on a very tiny battery, Colleen was understanding and provided a discount coupon to help offset the high cost on such a small puchase. This type of PR is a credit to this company and thereby worth your consideration when making purchases.
Speaking as the consumer...Thank you Colleen. You are a credit to representing your firm in an honest and stright forward manner.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2011-08-05

"Order two batteries from Sterlingtek. After several days I hadn't received any info on shipping. When I contacted them they stated it would take up to 7 days to receive my order. Since I ship my fair share of products from my business, I asked them how it would take that long for Priority Mail. They informed me it was sent 1st Class. Even with Delivery confirmation it shouldn't cost more than $4 but they charge you $8.

I have done business with this company for years and usually order enough to get free shipping but after this rip-off they have lost my business.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2010-12-08

"Ordered a NB1L replacement battery for Canon camera. Battery came fairly quickly. Charged it up and a week later tried to use it and it was dead. Charged it again and a week later it was dead again but my old worn out Canon battery still had some life in it. Called CS and was mailed a replacement and a label for a return. When the next battery arrived it wouldn't even accept a charge. Sent them both back and received a refund less $8 shipping. Both items were mailed USPS 1st class and probably cost less than $4 with their commercial rates. So they sent me junk twice and still made money out of me and I'm out $8 for the pleasure of being sent something that didn't work."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2010-03-04

"I pretty much purchase everything online now a days and rarely do I have a problem as I do a fair amount of research on the companies beforehand. So When I purchased a charger from SterlingTek, I figured I was in for another great experience. I ordered the 16th, and the product arrived the 19th. The problem was that they sent me the wrong product. So I contacted them and they said they would overnight me a new one and I was to send back the incorrect one. I sent it back the same day so they should have received it within 4-5 days. I have never received the replacement and any attempt at a refund has been refused. I am not one to get worked up over something as small as a 25 dollar purchase, but I own my own business and I can't imagine treating any of my clients like this. They did fine at first, but dropped the ball when it really counted. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2009-11-17

"It's easy to give a good review when you have received your product or at least a reply to your email. I suspect all the people that have given Sterlingtek a good review had no problems.
I'm a seasoned online buyer and I am used to track my order when I buy something. I'm used to receiving notifications when a product ships with a tracking nr. I've received no communication besides the one when I ordered. Two months later and I still have not received what I ordered. I've mailed them a few times asking for a tracking nr but they NEVER reply. Do not buy from them. You might be one of the unlucky ones with a problem and you won't get any service.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2009-10-18

"I ordered a Nikon battery (EN-EL9)from Sterlingtek and it took weeks before I got it. It worked fine for a few months and then it suddenly died while I was taking some family photos. This was my backup battery, BIG mistake ... Also, they clearly advertise a one year warranty ( http://sterlingtek.com/nieneqba1.html ), but they wont respond when you try to contact them.
Do not buy from them unless you want to waste your money and time with their poor products.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2009-05-31

"I live in South Africa. I ordered 2 Canon equivalent batteries for my EOS300D. Paid via Paypal. The equivalent battery in SA costs about US$100.00. I received 2 for US$32.97 delivered to SA. They arrived in less than 2 weeks. I have and will in future recommend Sterlingtek to all my friends and colleagues."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-03-09

" The shopping and checkout experience was fine, my order was being shipped to a P.O. box so I didn’t expect a tracking number, however I did expect an email letting me know that it had shipped. I had placed my order on Wed. and by Thursday all I had received was an email confirming my order. I emailed them and got a reply by that afternoon that they had shipped the same day I had ordered it. the package had already arrived in my box! Very efficient shipping, good customer support, they even gave me the tracking number (USPS doesn’t track packages very well... however it did show my package got put in the mail). I am very pleased with the product. It is exactly what I was expecting, third party batteries. The color is more green then the picture on the website… but I couldn’t care less LOL.

Great merchant, I will do business with them again!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-02-25

"Ordered 2 BP511 batteries from them on Saturday. Received them Tuesday. Very fast service. Would have been a better experience if they emailed me when they shipped it, however. Great experience nonetheless. Hopefully the bad batches I've heard them have were finally replaced by now. Batteries + charger seem to work well for the time being."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-09-18

"I ordered two batteries for my Canon 40d - Prices are excellent. I recieved a confirmation email right away, and recieved my shipment in 3 business days. All of the positive reviews that I've read have proven to be true in my experience. Excellent company - Would buy from again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-07-10

"Purchased 3 batteries and 1 charger and received them within a reasonable amount of time. Batteries are excellent working just as good as factory batteries. For the price of the 3, I could have just bought a single factory battery. I would buy from them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2008-03-01

"I ordered a couple of camera batteries as well as some AA 2700mah batteries. Shortly after I placed the order I received an email informing me that the "2400mah AA batteries" were on backorder, and that I could cancel that part of the order so that the rest of my order could ship. BTW, it is not a mistype, I did order 2700mah batteries, and Sterlingtek did refer to them in the email as 2400mah batteries. I emailed them back asking them to cancel that part of the order. The next day I received a confirmation that the AA battery part of the order was indeed canceled and that the rest of the order would ship. I received the rest of the order on the 2/4. I noticed that I had not been reimbersed for the AA batteries and sent them an email to that regard. I received a response telling me that the person responsible for the refunds would take care of it in the next few days. Three weeks later, no refund, so I emailed them once again. The response took several days and I was told that my order had shipped and to contact the shipping company. Talk about total incompetance, the person, Cindy, didn't even bother to notice that only part of the order had shipped! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2008-02-12

"Ordered two NB-2LH rated as 1700 mah. Knew full well they couldn't be that high, but for the price, who cares, it was worth it.

They send ones that are listed as 1000 and after repeated questioning (5 emails) they respond and say that they sometimes use "replacement products".

It's still a good deal, but remember that they are not what is advertised.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-01-01

"This is the second time I have purchased from SterlingTek. I will buy from them again when I need more batteries. Excellent company!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-11-30

"After reading online recommendations, I ordered a BP-511 replacement battery for my Canon 20D. It arrived in three days! It's much cheaper than Canon batteries, and it seems to fit and work just like the original, though I don't know how many shots it will last yet."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A