"I purchased a Nexus 7 tablet from Staples, Alcoa, TN. I had trouble powering it on. I took it back to the store 2 days later. The Tech also had some issues with powering it on, but was finally successful. He shook it, and suggested that something sounded loose internally. Another Tech disagreed. Well, 6 weeks later, the unit shut down, and would no longer power up. I took it back to the store, and again, was told by yet another Tech that something sounded loose internally. This time the manager agreed. The Tech suggested the battery might be loose from it's connection. As I stood in the store discussing my issue with the store manager I was put in contact, by phone with Staples service, who referred me to Nexus, who referred me to Google, who referred me to ASUS. I paid for the additional protection plan with Staples, yet received no help from them. My unit is now in the hands of the ASUS service center. I think Staples SUCKS. On day two, when a possible problem was detected, Staples should have stepped up to the plate, and replaced the unit then and there. After six weeks, I think it is appalling that Staples did nothing for me. I will not make a future major purchase of any kind at Staples, and suggest if anyone expects support from them, after a purchase, you will not get it."

"Staples is office supply store, you always can find cheaper price for some school materials. I often shop at staples because they offer me lower price. The attendants will help to find items if you ask, no bad no perfect serive in summary."

"Today, I was attracted back to Staples by a sale on business cards, but server is always busy. Unless I'm willing to pay full price. Then it works just fine.

Not. Kidding.

Anyway, I realized Staples had not debited my bank account for a monitor I had ordered was supposed to be delivered today. Low and behold my order is being "researched" which seems to be code for cancelled??? Or perhaps the monitor is lost in the Bermuda triangle and they've sent a research team in after it?

But I must commend Staples for being thoughtful... seeing as how I might be upset to know my order was delayed/cancelled/abducted by their website troll they kindly didn't send me that message. Instead, they filled my junk folder with spam adverting their awesome sales.

Anyway, I'm fairly certain my monitor is not lost in the Bermuda Triangle so I'm going to make an educated guess that my order has been unofficially cancelled-- excuse me, researched-- due to chronic pseudo-sales-syndrome. Also known as liar-liar-pants-on-fire disease. After reading reviews, Staples seems to have quite the case it.

Of course, I'll eat my words if my monitor ever finds it's way to my house. However, I'd advise against holding your breath on that."

"Bought brand new laptop and took in old one for "free data transfer." Not only did they not transfer the data, but when I picked up the computers, the old laptop NO LONGER WORKS! When I complained, they said it was my fault and they're not responsible for broken computers or lost data. If I broke someone's stuff, I'd replace or fix it. Staples doesn't feel that way, including the "Office of the President," a silly term for customer service black hole."

"Easy on-line menus, great specials, and delivery was in only 2 days."

"On Saturday September 22nd 2012 I went to the Staples store at Jantzen Beach in Portland, OR. Staples had a one day coupon good for $100 off desktop computers. I intended to purchase a Gateway unit that, after the $100 discount, was $199.99. I got to the store in mid afternoon. They checked inventory and said they had no units but that two were inbound on a truck that was 4 hours overdue. I offered to come back later in the day.

They told me they could go ahead and order a unit in and that it would be there Monday. I paid the bill. I went back to the store on Tuesday Sept 25th. They looked at the receipt and said the unit would be delivered to the store on Monday...Oct 1st. Indeed the receipt says 10/1/12. I explained that I was told Monday which, since I paid for it on Saturday and knowing of Staples claims of fast delivery, accepted what I was told.

The store manager said the only unit they had was damaged and that I would need to wait until 10/1. I explained that the assistant manager was the one who handled the transaction on Saturday and told me Monday. She apologized but said that there was nothing she could do about it.

So, I'm posting the review here because there is no way to email Staples from their web site to file a complaint."

"I placed an online order for business cards that promised they would be ready in 4 hours. I waited 36 hours and went to pick them up and they hadn't done them. She blamed it on the system never sending it to her store although she was able to find my order without me spelling my unusual last name OR an order number. I had driven 25 miles out of my way to pick up my order at the Bastrop store because of its "convenience" and lack of traffic congestion as opposed to alternate stores. The solution? Wait an hour for them to make them. That's zero respect for my time. I asked for the district number. I was given the "presidents" # which was a complaint line. Condescending. "

"I ordered a laptop from Staples and picked it up at a local store 2 days later after I had gotten an email that the order was ready for pick up. Everything went smoothly, I am really glad that the bad reviews here did not scare me off!"

"Ordered canon print cartridges from staples because the online site had the least expensive price. It was am easy site to order products and i have no complaints."

"One of the worst companies I have ever had the displeasure of dealing with. Even routine orders can take nearly a week just to ship! There is absolutely zero customer service, unless you like being lied to repeatedly about really stupid issues. This company really deserves to just go bankrupt already."

"DO NOT PURCHASE LAPTOPS FROM STAPLES.
I purchased a laptop with the 2 year accidental damage protection and had to bring it to the store to have the keyboard replaced as one of the keys had fallen off. They returned it with severe scratches all over the casing and no one took responsibility for it.I was told it would have to be sent back to repair and I would lose out on benefits from the accidental damage plan. To make a long story short, 4 weeks later I was still without a laptop, and had to call the CEO/presidents office to get some answers. After waiting another 3 weeks, one one had answers as to the status of my laptop and I was offered a replacement with a clearance laptop which did not have the same features/software as my original laptop. Staples is untrustworthy and they handle their customers in a very unprofessional uncaring way. Spend your money elsewhere."

"Found what I was looking for online. Sent to store for pickup. Customer service was kind of slow retrieving my product, but it was Back to School week, and the staff were short-handed."

"Ordered an item online, paid by credit card, got confirmation email. They cancelled my order, sent an automated apology, and gave me no recourse. Clearly do not care about their customers, STAY AWAY FROM STAPLES."

"Ordered an item from them special sale. 5 hours later I get a cancellation email saying they are out of stock and they won't ship it later to honor the sale. Does it really take 5 hours to figure out you are out of stock?? If your website says it's in stock and you allow people to order, you should honor the sale. Customer service won't do anything besides repeating their policy over and over again. I wonder if they even had any in stock to start with. Staples got a lot of free traffic to their site and wasted my time in the process. Great move Staples."

"Horrible customer service! Their website says its in stock and will be delivered today. I received an email cancelling the because it is not available. The site still shows delivery next day. Their customer service has no idea about their products or their availability."